Customer Service Data Entry

Motivated and dedicated professional with years of expertise in administrative duties and customer service. Proven track record of success in client care and organizational duties. Demonstrates expert insight and proficiency in following policies and procedures. Skilled and collaborative team player with experience in analyzing, coordinating, planning, and supporting daily operations

Work Experience

Security Clerk

Robert A Deyton Detention Center-Lovejoy GA

January 2024-Present

Answer Phones.

Maintain moderately complex index and files

Type correspondence, reports, and other materials as required

Operate an adding machine, calculator, telex, copy machine, or any other office machine

In performance of other duties, communicate with a computer through a terminal of information retrieval and data entry

Perform other duties as assigned

Front Desk Receptionist

SAIM - Fayetteville, GA

March 2023 to July 2023

Greeted patients courteously and ensured a positive first impression.

Efficiently checked patients in and out, maintaining accurate records.

Collected copay and handled financial transactions accurately.

Managed and stocked supplements, ensuring availability.

Scheduled and booked appointments for patients.

Assisted patients with necessary paperwork and forms.

Medicaid Eligibility Specialist

Care Assurance Aging Care Management & Consultation - Atlanta, GA

June 2022 to March 2023

Determined eligibility for Medicaid and other government healthcare aid programs.

Reviewed applicants' financial statements and personal information for accuracy.

Conducted interviews with applicants and family members as needed.

Documented findings leading to the approval or denial of applications.

Care Coordinator/Administrative Assistant

Passion to Care - Atlanta, GA

October 2019 to June 2022

Facilitated communication between caregivers and family members.

Professionally answered all agency calls and managed inquiries.

Made schedule changes and updates as necessary.

Ensured full coverage for all client cases.

Monitored caregiver clock-in/out for compliance and reported concerns.

Collaborated with DPS and Administrator for service changes.

Assisted with caregiver evaluations.

Coordinated with payroll to ensure accurate hours and timely processing.

Reported missed visits promptly.

Educated caregivers on the EVV system.

Managed and updated client status in the agency system.

Assisted with staff orientation.

Participated in on-call rotation and scheduling needs.

Reported client or caregiver feedback to the Agency.

Customer Service Rep (Special Services Dept)

SOUTHEASTRANS - Atlanta, GA

October 2016 to March 2017

Responded to client inquiries and provided patient information.

Utilized scripts and software to complete tasks.

Handled escalated customer service concerns.

Provided on-the-job training to new hires.

Fostered teamwork and promoted client satisfaction.

HST (Health Service Technician)

Georgia Regional Hospital - Decatur, GA

September 2014 to June 2015

Maintained resident safety and monitored surroundings.

Conducted vital sign checks.

Adhered to care plans.

Certified Nurse Assistant

Church Home Rehab and Healthcare - Fort Valley, GA

September 2014 to May 2015

Provided baths, assisted with walking, and feeding.

Offered companionship.

Monitored vital signs.

Certified Nurse Assistant

Visiting Angels - Warner Robins, GA

February 2013 to May 2015

Administered medication reminders.

Provided baths, companionship, meal preparations, and ran errands.

Certified Nurse Assistant

Home Instead Senior Care - Macon, GA

December 2008 to October 2010

Assisted with bathing, dressing, and walking.

Provided transportation, prepared meals, and performed light housekeeping.

Offered companionship.

Certified Nurse Assistant

Bel-ARBOR NURSING CENTER - Macon, GA

July 2002 to July 2004

Interacted with family members and healthcare professionals.

Provided first aid and preventative medical procedures.

Maintained positive client relationships.

Assisted with personal care, documented progress, and monitored vitals.

Contributed to process improvement and attended meetings.

Managed records and filing operations.

Reported incidents or occurrences.

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Education

Associate in Business Administration

•Georgia Military College - Fayetteville, GA May 2019

Diploma in Business Administration Technology

•Central Georgia Technical College - Macon, GA May 2014

Diploma in Certified Nursing Assistant

•Mary Persons High School - Forsyth, GA May 2002

Certifications and Licenses

Certified Nurse Assistant (CNA)

Microsoft Office Certified

Legal Office Assistant Certificate

Office Support Certificate

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