Systems Analyst Production Support

Bashir Ahmad Tel: 647-***-****

*********@*****.***

Buffalo, NY

EXPERIENCE SUMMARY

Accomplished Systems Analyst / design / developer/ Production support in mainframe with extensive result oriented progressive experience of Health care, Financial services/industry on IT multi-platform specially in IBM mainframe with core focus in COBOL,CICS/SQL/PL-SQL,DB2/IMS/VSAM environment, using all phases of Software Development Life Cycle (SDLC)/Agile(Scrum) in enterprise applications, which includes project lead, systems analysis, designing, development, implementation, system conversions and systems documentation using SharePoint and MS office. Also have exposure to analyzing business systems and requirements. Recognized for attention to detail, adherence to system standards, and meeting business objectives through creative design and efficient implementation of enterprise systems. Possess strong analytical, problem solving and communication skills. Demonstrated ability to interact with people on different levels in a fast-paced work environment with constantly changing priorities.

Domain Expertise:

Analysis, design, development, testing/QA

Production support

Test Plan and Test Cases

Good Banking and Healthcare experience and knowledge

system functional design and Technical System design document

Healthcare analysis and development (MedicAid / MediCare)

Data analysis, validation and Testing

Data Extracting, Formatting and Load

System convertion

API (Application Programming Interface) Data Integration

Requirement Analysis

SKILL SET

Industry Exposure: Healthcare, Core/Retail/Credit Banking/Finance, Auto, Telecommunication, HR, Payroll, Inventory, Retail Business

Platforms: IBM Mainframe Z/OS, OS/390, MVS/ESA, VSE/SP, VSE, MS Windows, UNIX

Database/Access method: DB2, VSAM, IMS, Datacom, and Oracle

GUI/Tools: Microsoft Office, MS Project, Jira, ALM, VISIO, XML, HTML, PuTTY, Toad, MS Word, MS Excel, MS Teams

Languages: COBOL, Microfocus Cobol, knowledge of Basic, CICS, JCL, IDEAL, CA7, DB2 stored procedure, CLIST, SQL,

PL/SQL, SAS, REXX, CLIST, Crystal report, Easytrieve

Utilities: FTP, SFTP, IDCAMS, TSO/ISPF, SPUFI/QMF, RACF, DFSort, SyncSort, Icetool, FILE-AID, PANVALET, Endevor,

ChangeMan, WinSCP, Platinum, PuTTY, Toad, NDM, CICS-ABEND-AID, Xpeditor, Lotus Notes, Inter-test, Eclipse,

Data Studio, SharePoint, File Manager, IBM Debugger, Control-M, Mainframe Net Express, knowledge of Medicare,

Medicaid, DataStage, TWS (Tivoli workload scheduler), CSF tool, ACH (Automated Clearing House), AFP, DevOps,

PEP+, Focus, health care Claims adjudication, Assembler, MQ series, Tivoli, JES2, Idz, Coolgen, Telon

Methodology: SDLC (waterfall) / Agile (Scrum)

PROFESSIONAL EXPERIENCE

Analyst/Developer

Innova Solutions Inc. Buffalo, NY 03/2021 – 09/2024

For State of Wisconsin (dept. of health services) Madison: Healthcare services System development, maintenance and support like Childcare, Medicaid, Foodshare/Food Stamp/SNAP as per HIPAA (Health Insurance Portability and Accountability Act) compliance standards.

Responsibilities:

oAnalysis design, development, enhancement, maintenance and support existing Healthcare system in multi-platform environment using COBOL, CICS, DB2, SQL, VSAM, JCL, in Batch and CICS environment

oUpdate System Requirement Document (SRD) as per current approved plan

oPreparation logical and physical design to generate programming specifications based on user requirements as per company standard

oWorked on following Healthcare system:

- FoodShare/childcare/Medicaid claim process base on the State eligibility policy

- Claim Correspondence eligibility report for applicant for all type of claims

- Pandemic Electronic Benefit Transfer (PEBT) daily funds distribution summary to eligible school students reports

- Katie Beckett Medicaid Eligibility research for children under 19 years old with long-term disabilities or complex medical

needs. Children who are not eligible for other Medicaid programs because their parents' income or assets are too high

may be eligible for Wisconsin Medicaid through Katie Beckett Medicaid.

oCreation of Test plan, Test Scenarios, Test cases as per SRD using Jira software

oUsed FTP and NDM to transfer files

oUsed Changeman for version control and source management

oInvolved in healthcare claims eligibility and adjudication

oPerformed unit testing, QA, system testing, SIT testing, deployment after user successful acceptance testing

oCreate test documentation in SharePoint using Microsoft office such as, WORD, EXCEL as required.

oProduction support on routine basis

oUse of TSO/ISPF for compiling, managing programs and configuring system

oUsed SDLC methodology throughout the project for all phases of project planning.

oFamiliar with Agile practices (Scrum)

oUsed Microsoft Teams throughout the project for all phases of project planning for real-time collaboration and communication, meeting, file and app sharing

Environment: IBM Z/OS, COBOL, CICS, BMS mapping, JCL, VSAM, DB2, SQL, MVS, TSO/ISPF, XML, Data Studio, Jira,

Endevor, ALM, FTP, File-Manager, Changeman, SPUFY/QMF, SharePoint, NDM, Coolgen, MS office

Analyst/Developer

Artech Information Systems/DXC Roseville, CA 06/2020 – 01/2021

Healthcare services System (State of California) development, maintenance and support like Childcare, Medicare, CalWorks, CalFresh

as per HIPAA (Health Insurance Portability and Accountability Act) compliance standards.

Responsibilities:

oAnalysis design, development, enhancement and production support existing Healthcare system in multi-platform environment

oMaintained and created new programs using COBOL, CICS, DB2, PL/SQL, VSAM, JCL, in Batch and CICS environment

oCreated Technical System Document (TSD) based on approved plan

oPreparation System Technical Detail Document (TDD) based on approved TSD

oPreparation logical and physical design to generate computer programming specifications based on user requirements in the light of company standard using SharePoint and MS office

oWorked on following Healthcare system using Micro Focus Cobol:

- CalWorks over payment notice of action for suspended claims

- CalWorks overpayment recovery system

- Immediate and continuous childcare system

- Defect fix Time tracking system

oCreate Test plan, Test cases and documentation using SharePoint and Microsoft office such as, WORD, EXCEL

oPerformed unit testing, system testing, deployment after user successful acceptance testing

oUse of TSO/ISPF for compiling, managing programs and configuring system

oUsed Endevor for version control and source management

oUsed SDLC methodology throughout the project for all phases of project planning.

oFamiliar with Agile practices (Scrum), used Coolgen as migration tool from Cobol to Java platform

oUsed Azure DevOps service with Microsoft Teams throughout the project for all phases of project planning.

Environment: IBM Z/OS, CICS, COBOL, Micro Focus COBOL, JCL, VSAM, DB2, PL/SQL, MVS, TSO/ISPF, IBM Debugger,

Endevor, ALM (Application Lifecycle Management), File-Manager, QMF, FTP, SharePoint, MS office, Skype

Analyst/Developer

Teklibrium Salt Lake City, UT 12/2019 – 05/2020

Banks Legacy System Migration (Zions Bank) - from Mainframe Deposits system (Legacy System) to Java based platform that supports and maintains all Daily Deposit activities within the bank and with other banks.

Responsibilities:

oAnalysis, design, development, lead and production support for migration of Deposit system from Mainframe platform to Java based platform in IBM mainframe / multi-platform environment

oMaintained and developed new programs using COBOL, CICS, DB2, SQL, VSAM, JCL, in Batch and CICS environment

oPrepared System Migration plan

oUpdate System Technical Requirement Document (TRD) based on approved migration plan using MS office

oUpdate System Technical Detail Document (TDD) based on approved TRD

oPrepared logical and physical design to generate computer programming specifications based on user requirements in the light of banking standard

oPrepared test plan, test cases, written programs for Data migration, Production Pilot coexistence testing

oTest and other documentation using SharePoint and Microsoft office such as, WORD, EXCEL

oPerformed unit testing, system testing, deployment after user successful acceptance testing

oKnowledge of Automated clearing house (ACH) and PEP+

oFamiliar with Agile practices (Scrum)

oUsed Endevor for version control and source management

oUse of TSO/ISPF for compiling, managing programs and configuring system

oUsed Azure DevOps service with Microsoft Teams throughout the project for all phases of project planning.

Environment: IBM Z/OS, CICS, COBOL, Easytrieve, JCL, VSAM, DB2, MVS, TSO/ISPF, IBM Debugger, Endevor,

File-Manager, Control-M, QMF, FTP, SharePoint, MS office, Skype for Business, IBM Utilities

IT Analyst/developer

PiORION Solutions / IBM Sacramento, CA 05/2015 – 10/2019

CAMMIS (California Medicaid Management Information System) health care systems is a mainframe-based system that supports and maintains the claims (Medicaid and Medicare) for healthcare services as per HIPAA (Health Insurance Portability and Accountability Act) standards of DHCS in the State of California.

Responsibilities:

oAnalysis design, development, testing/QA, support and enhancement for CAMMIS system in IBM mainframe / multi-platform environment

oMaintained, developed and enhanced programs using COBOL, CICS, DB2, SQL, VSAM, JCL, in Batch and CICS environment

oUpdated system functional design (SFD) and created Technical System design (TSD) document for health care claim system project

oDesign/analysis on Pharmacy Claims system project with enhancement in the existing system. In this system some updates are being incorporated regarding secondary provider for pharmacy claims to meet the HIPPA standards.

oCompleted successfully code conversion project with enhancement in the existing Early and Periodic Screening, Diagnostic and Treatment (EPSDT) Home Health Services. In this system local codes have been replaced by national codes as standard codes.

oCompleted successfully code conversion project with enhancement in the existing system. In this system local codes have been replaced by national codes as standard codes like revenue codes.

oPrepare Test plan, Test cases and documentation using SharePoint and Microsoft office such as, WORD, EXCEL

oTesting/QA and implementing the application as per HIPAA Regulations for health care claims

oHave exposure to HL7 (Health Level Sven International) set for exchanging and developing electronic health records (EHRs) among different organizations.

oPrepared detailed test cases to verify system functionality. Development includes working with the clients to gather and identify functional requirements, designed and documented technical requirements then wrote new code and modified existing code from technical system design. Tested and implemented enhancements and /or support applications. Performed conceptual, logical and physical design to generate computer programming specifications based on user requirements. Conducted functional testing to ensure that the application could support all business requirements and meets the HIPAA regulations.

oProduction support on routine basis

oUse of TSO/ISPF for compiling, managing programs and configuring system

oUse of Endevor tool as source code management and release management tool

oThe SDLC methodology used throughout the project for all phases of project planning.

Environment: IBM Z/OS, CICS, BMS mapping, COBOL, JCL, CA7, VSAM, DB2, SQL, QMF, MVS, TSO, ISPF, IBM Debugger, Panvalet,

Endevor, File-Manager, FTP, SharePoint, MS office, Lotus Notes, IBM Utilities

Systems Analyst/developer

SaskTel International Regina SK, Canada 12/2012 - 01/2015

(Crown corporation of provincial government)

Martens Telecommunication System is a mainframe based system that manages the circuit provisioning process,

trouble shooting and inventory of equipment.

Responsibilities:

oAnalysis planning, design, development, production support and maintenance telecom system in IBM mainframe / multi-platform environment.

oDevelopment and modification of Martens Telecom System.

oUser change requests handling and production fixes – tickets

oSetup the Environments for QA’s and coordinate in testing

oCreated detailed functional specifications for both the batch and online programs.

oMaintained and created programs using Enterprise COBOL/DB2/SQL/VSAM/JCL, DB2 stored procedures in Batch and CICS environments

oPrepared detailed test cases to verify system functionality. Development includes working with the clients to gather and identify functional requirements, designed and documented technical requirements then wrote new code and modified existing code from specifications as required. Tested and implemented enhancements and /or support applications. Performed conceptual, logical and physical designs to generate computer programming specifications based on user requirements. Conducted functional testing to ensure that the application could support all requirements.

oPrepare Test plan, Test cases and documentation using Microsoft office such as, WORD, EXCEL

oUsing System flow chart and Process flow chart using Microsoft Visio to illustrate the input data feeds from different sites and flow of processing of the front end and downstream feeds

oPerformed as the user liaison for gathering business application requirements.

oUse of ISPF and Microfocus for compiling, managing programs and configuring system

oUsing FTP to upload and download files over the internet as the application layer protocol that handles file transfers.

oThe SDLC methodology used throughout the project for all phases of project planning.

Environment: IBM Z/OS, CICS, COBOL, Micro focus COBOL, Mainframe Express, JCL, CA7, SQL, DB2, IMS, SPUFI, QMF, VSAM,

MVS, TSO, ISPF, FILE-AID, FTP, Platinum, Xpeditor, Toad, Eclipse, Easytrieve, UNIX, HTML, IBM Utilities, MS Office

Analyst/developer

TierOne systems Toronto 03/2008 – 09/2012

Analyzed and planned the design, development, testing and implementation and maintained payment system for funds transfer and CSI (complex System Inc) banktrade system for L/Cs, bills transaction handling and Payroll in IBM mainframe environment.

oTech Lead, development, modification and production support of Payment System using SWIFT.

oSystems analysis and development of payment system having knowledge of SWIFT network

oCo-leader of migration mainframe payment systems conversion to oracle server platform

oLead Mainframe reports migration to BI/ETL environment area to facilitate end users online enquiries.

oHave knowledge about SAS and ETL.

oKnowledge of environments (LAN/WAN, client-server, internet/intranet).

oManaged all user change requests and added functionality enhancements to applications

oProduction support of BankTrade System of CSI (Vendor) for L/Cs and Bills.

oSuccessfully re-engineered banking system of Credit Agricol corp. and Inv. Bank from IBM system-36 to IBM mainframe DB2 environment.

oMaintained and enhanced the Banks’s demand loan system processing to facilitate different loans to Banks’s staff like car/motorcycle/home/personal loans following the Banks’s standard loans policy and procedure with relevant reports.

oCreated detailed functional specifications for both the batch and online programs.

oDeveloped test scenarios and detailed test cases to verify system functionality. Development included working with the clients to gather and identify functional requirements, designed and documented technical requirements then wrote new code and modified existing code from specifications as required. Tested and implemented enhancements and /or support applications. Performed conceptual, logical and physical designs to generate computer programming specifications based on user requirements. Conducted functional testing to ensure that the application could support all requirements.

oCreate Test plan, Test cases and documentation using Microsoft office such as, WORD, EXCEL

oPrepared System flow chart and Process flow chart using Microsoft Visio to illustrate the input data feeds from different sites and flow of processing of the front end and downstream feeds

oPerformed as the user liaison for gathering business requirements and prepare detailed specifications for the line of business applications

oHR Payroll analysis, design, development, enhancement and creating different reports

oUse of ISPF/TSO for compiling, managing programs and configuring system

oInterfaced with various applications using FTP. Used FTP to upload and download files over the internet as the application layer protocol that handles file transfers.

oKnowledge of Unix and Shell

oThe SDLC methodology used throughout the project for all phases of project planning.

Environment: IBM ZOS/390, CICS, BMS Mapping, COBOL, JCL, CA7, SQL, DB2, Datacom, IDEAL, SPUFI, VSAM, MVS,

TSO, ISPF, OMVS, FILE-AID, FTP, Unix, Shell, VISIO, SAS, Easytrieve, Xpeditor, MS Office, IBM Utilities

Analyst/developer

OAO Technology Toronto 04/2004 - 01/2008

Developed, implemented and maintained inventory and Auto vehicle system according to end user requirements. Provided overall technical support for IBM Mainframe applications.

oTech Lead/ Systems analysis and production support of Inventory system.

oDesigned, analyzed, developed and deployed Depot Shipping subsystem of Supply and maintenance Inventory System (SMI) using SDLC (System Development Life Cycle) Methodology.

oAnalysis, development, and implementation and production support of Nissan auto vehicle project.

oDevelopment included working with the clients to gather and identify functional requirements, design and document technical requirements, then write new and modify existing code from specifications, test and implement enhancements and /or support applications. Wrote SQL queries using SPUFI to examine output results.

oActed as the user liaison roll for gathering business requirements and prepare detailed specifications for the line of business applications

oAssignment includes analysis, Investigation, fixing online and batch programs.

oDeveloped test strategy and test cases to verify system functionality for all phases of the software development life cycle.

oCreated and modified files and JCLs in order to test the accuracy of System modifications and running the jobs in test region before uploading to production.

oPrepared detailed functional specifications for both the batch and online programs.

oDevelop Test plan, Test cases and documentation using Microsoft office such as, WORD, EXCEL

oUse of ISPF for compiling, managing programs and configuring system.

oParticipated in the on-call production support periodical rotation.

oReports for weekly progress of all the activities.

oPreparation of analysis and creation of data flow diagram.

oDocumented project details and status reports.

Environment: IBM OS/390, CICS, COBOL, SQL, DB2, SPUFI, VSAM, JCL, MVS, TSO, ISPF, FILE-AID, Xpeditor, MS Office, Visio,

MS Windows, Panvalet, Changeman

SUMMARY OF BUSINESS APPLICATION EXPERIENCE

Banking / Finance:

Credit banking (demand loan), Retail banking

Bank Trade (L/Cs and Bills)

Payments (Local and Foreign currencies)

Foreign Exchange dealing

Treasury Operation. Banks Reconciliation

Inter Branch Transactions

Checks / Repurchased checks Entry

Stop and Claims of Checks, Vouchers Entry

Vouchers Entry, Dormant Accounts, Vostro accounts

Foreign Correspondent Banks Statement of A/c Entry

Telecommunication:

416 overlay Project (replacement of compressed NPA (Number Plan Area) by full NPA)),

CDMA (Code Division Multiple Access) extract,

Test environment Support and RACF Coordination,

Selective SOF (Service Order Feed) print,

PIC/CARE (Primary Interchange Carrier/ Customer Account Record Exchange) Extract.

Inventory: Depot shipping subsystem of Supply and Maintenance Inventory System (SMI).

Data warehousing: Knowledge and information regarding data warehousing.

Human Resources (Payroll): Design, development and deployed bank’s HR-payroll system.

EDUCATION AND TRAINING

Master of Science degree in Applied Mathematics

Institute of Business Administration:

System Analysis and Design, Introduction to EDP

I.B.M: DB2, SQL, SPUFI, CICS, COBOL, TSO / ISPF, MVS JCL

NCR Corporation: COBOL, IMOS (Interactive Multiprogramming Operating System)

Xincon Technology Institute: JAVA certified Programmer, HTML

CDI Corporate Education Service:

IPMP Overview, 3D Process Overview

Other courses: Oracle DBA, PL/SQL, VB 8.0, Basic, Principals of EDP Auditing

Cooperative Application of CASE (CASE TOOL)

Retail, Foreign Exchange and Credit Banking

Seminars: INFORMIX (Open System), Natural, ADABAS Database system, SWIFT and U.S. Funds Transfer (EFT)

Institute of Bankers: Banking business Diploma with distinction in Higher Accountancy

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