Customer Service Data Entry

PROFESSIONAL

SUMMARY

Experienced in efficiently handling administrative tasks in a fast-paced

environment, applying excellent recordkeeping, document management, and customer relations skills. Strong attention to detail in preparing error-free and clear business paperwork, letters, and memoranda. Brings top-notch clerical, financial administration, and industry operations knowledge. Dedicated Rideshare Driver with over 6 years of experience successfully transporting passengers and accomplishing deliveries. Committed to exceeding customer expectations for quick response and providing pleasant transport experiences.

SKILLS

• Microsoft Office

• Microsoft Excel

• Microsoft Word

• Microsoft Powerpoint

• Microsoft Outlook

• Oracle financial

• Front Desk

• Help Desk

• Cashier

• Data entry

• Payroll

• Database management

• Office Management

• Customer service

• Operating Systems

• Administrative experience

• Clerical experience

• Computer skills

• Communication skills

• Organizational skills

• Schedule management

• Time management

WORK HISTORY

Rideshare/Delivery Driver / Uber/ Lyft - Philadelphia / 07.2018 - Current Enhanced customer service by providing prompt, safe and courteous transportation to passengers.

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Developed strong communication skills while interacting with diverse groups of riders daily.

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Responded to passenger concerns and complaints politely and professionally.

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Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.

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Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.

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Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.

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Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.

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• Delivered packages to customer doorsteps and business offices. Staff Assistant (Retired) / Philadelphia Gas Works - Philadelphia / 05.1990 - VALERIE GARY-MITCHELL

******************@*****.*** 215-***-**** Philadelphia, PA 19144 WWW: Bold Profile 01.2021

Formulated/created weekly and monthly reports of a confidential nature independently.

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Provided outstanding customer service with customers and outside vendors.

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Process invoices, contracts, purchase orders and requisitions in Oracle Financials.

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Process promotions, wage increases, transfer and exits for 200+ employees.

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• Update/maintain files in an AIMS Resource Management System. Assisted the Executive Assistant to Senior VP of Operations and COO and Senior VP as needed.

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EDUCATION

Temple University - Philadelphia, PA / 01.1990

BS in Business Administration

CERTIFICATIONS

Driver's License

PERSONAL

INFORMATION

Work Permit: Authorized to work in the US for any employer LANGUAGES

English

Native or Bilingual

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