Service Representative Customer

CYNTHIA WRIGHT

**** ******** **** ******, ** ****2 469-***-**** *****************@*****.***

SUMMARY

I am seeking a professional position in the medical field that will apply my skills as a patient access service representative. I have over 20 years of experience in patient access, billing, claims adjustment and customer service. Being a team player is very important to me as well as utilizing my leadership skills, managing time, along with performing audits and training personnel. I pride myself on accuracy, patient confidentiality as well as high productivity and customer satisfaction. I work extremely well with the public, physicians, nursing staff, and co-workers. EMPLOYMENT HISTORY

Access Service Representative 1993 — 2014

Baylor Scott and White

- Highly skilled in greeting and registering patients

- Demonstrated ability to collect the payment for the patient’s patient visit and diagnostic studies

- Hands-on experience in explaining the charges to the patient

- In-depth knowledge of using solid judgment when the patient has an urgent complaint

- Proven record of verifying all information and existing charts with patients

- Track record of registering the patients in a convenient and perfect manner

- Able to give accurate and detailed information to patients

- Proven ability to give positive customer service to patients and clients Customer Service Representative 2000 — 2006

Baylor Scott and White Corporate Division

- Answering in and outbound call regarding physician service and insurance verification in a timely manner

- Collected and verified information concerning eligibility, provider status, benefit coverage, and coordination of benefits on the telephone from members

- Interacts with all levels of medical professionals

- Verify all patients accounts were verified and correctly logged

- Complied with organizational policies and procedures, regulatory requirements and other established criteria and guidelines

Home Health Care Provider 1980 — 2014

Private Contractor

- Assess patient condition by monitor vital signs; recording intake and output; reviewing patient care journal; keep family informed.

- Help patients care for themselves by introducing and teaching assisted living techniques.

- Maintain a safe, secure, and healthy patient environment by following standards and procedures.

- Maintain hospitality and security for patient

- Maintains continuity of patient home care by documenting and communication actions, irregularities, and continuing needs in the patient journal for the next caregiver EDUCATION

- General Studies, Emmett Scott High School, Tyler, Texas 1970

- Business Administration, Tyler School of Business, Tyler, Texas 1987

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