Office Manager Front
Resume:
Curriculum Vitae
Name: Hadji Makame Ally
Marital Status: Married
Tel: +255*********
Email: *******@*******.***
Nationality: Tanzanian-(zanzibarian)
OBJECTIVE
To continue growing professionally with a challenging career, providing skills adding value and support to achieve organizational and personal goals, contributing and focusing on delivering the best and bringing to the organization enthusiasm, dedication, responsibility, and good work ethics.
CAREER BACKGROUND
Oòo9
Education Experience.
1995 – 1997 O – Level
2000 – Zanzibar London – Computer certificate.
Course – Micro word 95 – Micro word 97 – Micro XL
2001 – 2003 – Special Diploma course in Hotel Management Bahrain.!
2001 – 2003 – Savage garden (Bahrain) bartender.
2006 – 2007 – Diploma in Computer systems. engineering and hardware maintenance in Zanzibar.
Working Experience. 1
1998– 2000 – Shangani Hotels. (Zanzibar).
Position held – receptionist
Duties reservation
Passion held – customer service.
Duties cashier representative. Reservation.
Working experience.
2000 – 2003 Bahrain /Waiter/bar man Responsible for receiving all products to the set standards of the outlet and to organize correct deliveries if discrepancies were there. 2003 – 2006 – sweet easy - restaurant (Zanzibar).
Position held – A-barman, B waiter
Duties day opening and closing responsible, day bar stock responsible, Day bar requisitions,bar cashier,
2007-2009 Dubai More cafes -Waiter Supervisor.
Responsible for opening and closing shifts of the outlet. This included, but was not limited to; closing the cash reports of waiters as well as the daily outlet report, Opening and closing stock takes, Ensuring that products were sold and served up to the standards as determined 2009– 2011 Zanzibar Grand Palace hotel.
Duties – Front Office Manager. Act general General Manager while he is on vocation,help Team building, duty manager, duties Roster planner, IT officer in hardware, follow up payments progressing, Reservation Manager.
managing all outlets,Sending daily email reports to management on daily activities, Ensuring the outlet was cleaned to the company standards at the end of the shift and that everyone carried out their respective tasks.
.
2012 – Marumaru Hotel L.T.D ZNZ
Duties – Assistant front office manager, Helping team building on pre opening, duty roster planner, reservation officer, follow up settlement Restored dare in I.T position. 2013 – 2015 Sea View Lodge – Zanzibar.
Duties - Food and beverage Manager, Duty manager. Reservation Officer. Complaint handler. Responsible for receiving of all products to the set standards of the outlet and to organize correct deliveries if discrepancies were there
Responsible for opening and closing shifts of the outlet. This included, but was not limited to; Review closing the cash reports of waiters as well as the daily outlet report, Opening and closing stock takes.
2015 – 2019 Ngalawa Hotel and Resort Zanzibar.
Duties- Front office manager, operation manager, online reservation & booking Manager,(booking. Com, Expedia),
Conference organizer, carried out on-the-job training (incl. MICROS) with new staff and maintaining company training records, Took over Manager Duties when he was on vacation. 2019 working in landmark Hotel mbezi dar es salam as room division Manager (Operation manager) till july 2020 closed for covid 19 (back Zanzibar) Duties-Support the General Manager in property initiatives Oversee cleanliness of hotel's public areas
Daily staff attendance, training and communication.recruitment for front office and housekeeping divisions,ensure property meets brand standards.ensure security of facility,oversee housekeeping supervisor,oversee inventory and ordering Reviewing guest reviews for improvements
Oversee front office operations
2022 - May 2024. Laper Beach Resort
Room division Manager.(operation Manager)
Duties-Support the General Manager in property initiatives Oversee cleanliness of hotel's public areas
Daily staff attendance, training and communication Recruitment for front office and housekeeping divisions Ensure property meets brand standards
Ensure security of facility
Oversee housekeeping supervisors
Oversee inventory and ordering
Reviewing guest reviews for improvements
Oversee front office operations
Additional - cash flow follow up daily basis -,monthly inventories -proccessing monthly government tax data...follow up all creditors..
2024 till current time Kili seasons Hotel..
Duties-Support the General Manager in property initiatives Oversee cleanliness of hotel's public areas and garden..
Daily staff attendance, training and communication Recruitment for front office and housekeeping divisions Ensure property meets brand standards
Ensure security of facility
Oversee housekeeping supervisors
Oversee inventory and ordering
Reviewing guest reviews for improvements
Oversee front office operations
Additional - cash flow follow up daily basis -monthly inventories -duty roster planner and Acting Hr..
Other Experience.
Fire fighting, first aid in Zanzibar.
Hygiene, customer service – certificate held – DIWALI NIGHT IN Bahrain. Language Speak Write.
English Fluently Fluently.
Swahili Fluently Fluently.
Arabic Rare Rare.
HOBBIES,
SPORTS – PLAY FOOTBALL – ATTENDE COLLEGE TEAM AND CERTIFICATE HELD. TRAVELS
I have traveled to parts of the world such as Bahrain – Oman transit – Dubai for more knowledge and experience.
FAVOURITE.
READ – NOVELS.
REFEREES.
NAME. RELATION. TEL. ADDRESS.
MR.MUGGASSA NGALAWA
MANAGER
+255
EAST AFRICA
TANZANIA – ZANZIBAR.
SALEH TURKY.
BOARD OF
DIRECTOR
DIRECTOR
GRAND PALACE
+255
776774777
P.O.BOX –
TANZANIA – ZANZIBAR.
GM TONY KILI SEASON
HOTEL
3
KILI SEASON
WITH ATTACHED TRUTHLY CERTIFICATES HOPEFULLY WILL MEET CAREFULLY AND CONSIDERATION AND HOPE TO HEAR FROM YOU SOON.
HADJI MAKAME ALLY.
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