Sales, customer services, computer skills

CURRICULUM VITAE

My Personal Details

Surname: Mabungu

Full Name: McT Ngialabar Jonathan

D.o.B: 1998/11/20

I.D. Number: 981**********

Home Language: English

Home Address:

Postal Address:

Unit 44 Montagu 1

3 Kingfisher Crescent

Meyersdal, Alberton

1448

Mabungu M.N.

RO

Johannesburg

2000

Email Address: ****.*********@*****.***

Contact Details: 063*******

Formal Education

Primary Education: Brackenhurst Primary - 2011

Year Matriculated from Higher Education: Alberton High School - 2016 Upgraded Matric: Ulundi Science College – 2018 (Newly attached matric statement and certificate) Current Institution of Study: University of Johannesburg studying Advanced Diploma in Logistics Management

Work Experience

I have had very little work experience from which in the year 2017 from July to December as well November 2018 to January 2019. I always find joy in working within diverse environment. In Don Pablo’s I did the following:

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

• Replenished food items, paper products and canned goods to keep pantry wellstocked during busy periods.

• Explained menu items and suggested appropriate options for food allergy concerns.

• Cultivated warm relationships with regular customers.

• Kept register accurate through correct billing, payment processing and cash management practices.

• Bussed and reset tables to keep dining room and work areas clean.

• Printed dining checks with total due, collected payment and offered receipts to complete transactions.

• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. Focused and reliable waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. I wish there was more to say but as mentioned earlier I have very little working experience and being a university student we would like to obtain as much work experience possible to be able to land a career in the field of what we are pursuing. I believe I can build up more work experience by working for you knowing that it will benefit me in future. Thank you very much and I look forward to hearing from you soon.

Skills

• Food and beverage pairings

• Daily specials memorization

• Food station setup

• Guest seating arrangements

• Item promotion

• Menu presentation

I later then pursued to work at Carzuka an auto market company which is a part of Cartrack from started in October 2021 until November 2022 in order to build some working experience of which I managed to learn a lot. It is consisted of me having to be: Precise and organized with extensive knowledge of Microsoft offices and use. Committed to quality organization with solutions-oriented problem-solving capabilities. Resourceful and experienced offering expertise in customer service and travel coordination. Dedicated team member with high attention to detail. Handles projects with high degree of accuracy. Hardworking and passionate job seeker with strong eager to secure an entry-level position. Ready to help team achieve company goals.

I have also managed to pick up a few skills due to my experience in the workplace for instance,

Managed filing system, entered data and completed other clerical tasks.

Answered and managed incoming and outgoing calls while recording accurate messages.

Opened and properly distributed incoming mail to promote quicker response to clients.

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Supported company leaders by scheduling appointments for assessor staff to purchase vehicles.

Assisted co-workers and staff members with special tasks on daily basis.

Business administration

Spreadsheet management

Customer relations and communication

Scheduling assessors for appointments

Travel planning in terms of routing for circumstance as distance between appointments

Client relations by communicating via Whatsapp or email to confirm appointments as well as offering services in case there is a need for assistance based on company procedures

Organise meeting arrangements between assessors and client according to timing and locations

Workflow planning for the course of the day

Scheduling all in all

From April 2023 to this current date I am a part time salesman at Games and Gadgets, a gaming store of which it specialises in gaming consoles, retro games and gadgets like controllers, keyboards, etc. My day to day responsibilities is to constantly keep the customers updated on all the new purchases of stock that we have to sell and maximise customer friendly relationship to ensure the growth of the store. We also specialise in repairing consoles and controllers to ensure that the customer does not lose out on their gaming experience thus doing an excellent job which in turn we would be recommended to their friends which allow us to exponentially growing. I picked a few skills in the sales department which is:

Product knowledge: Familiarity with various games, gadgets, and technologies.

Communication: Ability to engage with customers via face to face, WhatsApp or phone call, understand their needs and provide tailored solutions.

Persuasion: Skill in persuading customers to make purchases and closing sales.

Customer service: Providing excellent support, answering questions, and resolving issues.

Time management: Balancing multiple customers and managing time efficiently.

Negotiation: Ability to negotiate prices or promotions.

Adaptability: Staying up-to-date with new products, technologies and industry trends.

Teamwork: Collaborating with colleagues to achieve sales goals, share knowledge, and support each other.

Problem-solving: Finding solutions and escalating matters when necessary. Reference: Sylvester - 062*******

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