Customer Service Warranty Claims
Resume:
Dallas Valencia
Yuba City, CA *****
*************@*****.***
Professional Summary
Friendly and enthusiastic biller with several years of specialization in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Authorized to work in the US for any employer
Work Experience
Warranty Administrator
ET QUALITY RV-Yuba City, CA
October 2023 to Present
Answer phones, direct messages to the proper person or department.
• Maintained detailed records of warranty claims, including product information, customer details, and claim status
• Provided excellent customer service by addressing concerns or issues related to warranties in a professional manner
• Coordinated with shipping carriers to arrange return shipments of defective products as per company policies
• Ensured compliance with company policies and industry regulations while processing warranty claims
• Trained new employees on the proper procedures for handling warranty claims and returns
• Developed strong relationships with suppliers/vendors to facilitate smooth communication regarding defective products or replacement parts
• Investigated root causes of product defects reported through warranties in order to identify potential quality improvement opportunities
• Increased customer satisfaction ratings by XX% through prompt resolution of their warranty claims and effective communication
• Developed and maintained strong relationships with key suppliers/vendors to expedite resolution of complex or escalated cases
• Processed warranty claims and returns from customers, ensuring accuracy and timely resolution Billing Representative
MCNALLY'S APPLIANCES-Marysville, CA
September 2013 to April 2020
BILLING
Verify accuracy of billing data and revise any errors. Operate typing, adding, calculating, or billing machines. Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.
Keep records of invoices and support documents.
Resolve discrepancies in accounting records.
Type billing documents, shipping labels, credit memorandums, or credit forms, using typewriters or computers.
Contact customers to obtain or relay account information. Compute credit terms, discounts, shipment charges, or rates for goods or services to complete billing documents.
Answer mail or telephone inquiries regarding rates, routing, or procedures. FLOORING SPECIALIST
LOWE'S HOME IMPROVMENT-Yuba City, CA
April 2005 to May 2007
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced. Create, maintain, and enter information into databases. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Manage projects or contribute to committee or team work. Supervise other clerical staff and provide training and orientation to new staff. FLOORING SPECIALIST
HOME DEPOT-Yuba City, CA
June 2000 to April 2005
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Complete forms in accordance with company procedures. Provide services to customers, such as order placement or account information. Conduct searches to find needed information, using such sources as the Internet. Manage projects or contribute to committee or team work. Order and dispense supplies.
Supervise other clerical staff and provide training and orientation to new staff. Assist customer's with purchasing of products.
Education
High School Diploma in Basic
Yuba City High School - Yuba City, CA
June 1997
Skills
• Customer Relations (10+ years)
• Billing (3 years)
• Clerical Experience (10+ years)
• Communication skills
• Customer service (10+ years)
• Basic math
• English
• Computer skills (4 years)
• Front desk (10+ years)
Additional Information
Skills
Sales and Marketing
Clerical
Customer and Personal Service
Time Management
Complex Problem Solving
Judgment and Decision Making
Design
Instructing
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