Customer Service Support Specialist
Resume:
Laura Bailey
Contact
Miillersville, MD 21108
**************@*****.***
Objective
As an assistant manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Key Skills
Event and Budget Planning
Project Management
Adaptability
Communication
Problem-solving
Experience
AUGUST 2020 – FEBURARY 2025
Assistant General Manager Park Place Hotel
MARCH 2015 – AUGUST 2020
Shift Supervisor Ripley’s Believe It Or Not
Overseeing daily operations, managing staff, ensuring compliance with hospitality regulations, and providing exceptional customer service. Also responsible for analyzing revenue data, identifying trends, and developing strategies to improve guest satisfaction.
Communication
Implemented new procedures and technologies that
improved efficiency and streamlined operations.
Leadership
Successfully led a team to exceed sales and booking goals while maintaining excellent customer satisfaction scores. References
Available upon request.
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