Executive Assistant Customer Service

JS

JOSH SCHWARTZ

************@*****.*** 707-***-**** Peoria, AZ 85382 WWW: Bold Profile

Results-driven professional with over a decade of experience delivering exceptional customer service, managing operations, and supporting high-profile clients. Skilled in coordinating complex schedules, solving problems proactively, and leading teams to ensure seamless workflows. Adept at building relationships with stakeholders, maintaining confidentiality, and thriving in dynamic environments. Seeking to leverage organizational expertise and a client-focused approach in an Executive Assistant role.

Customer Service Excellence

Efficient Scheduling & Logistics

Event Planning & Coordination

Team Leadership & Training

Problem-Solving & Resourcefulness

Financial Oversight & Budgeting

Superior Organization & Detail Orientation

Tech-Savvy (e.g., Scheduling Software, POS Systems) Strong Verbal & Written Communication

PwC Phoenix, AZ

Executive Assistant

04/2022 - 10/2024

Provided comprehensive administrative support to senior executives, managing schedules, travel logistics, expense reports, and critical documents.

Coordinated high-stakes meetings and events for clients like Microsoft, Costco, and Google Alliance, enhancing executive productivity and client satisfaction.

Built and maintained relationships with industry leaders, ensuring discretion and seamless operations under tight deadlines. Lotus Club Phoenix, Arizona

Operations Manager

04/2021 - 04/2022

Oversaw daily gym operations, leading a team of 10+ staff to optimize workflows and elevate member experiences.

Developed policies to boost efficiency, managed budgets, and implemented member engagement programs, increasing retention by 15%. Ensured facility upkeep and safety, addressing member feedback promptly to maintain high satisfaction levels.

Summa Wellness Chandler, AZ

CFO /Head Personal Trainer

03/2019 - 06/2020

Co-managed all financial operations, including budgeting, merchant accounts, and cash flow, as CFO and co-owner of a wellness studio. Designed and delivered personalized fitness programs, growing client base through targeted social media and lead generation efforts. Enhanced client outcomes by integrating science-based training with wellness education, fostering transformative health journeys. Megaton Brazilian Jiu Jitsu Phoenix, AZ

Head Instructor

01/2017 - 04/2019

Led kids' Jiu-Jitsu program, coaching 20-30 students per session with a focus on discipline, confidence, and quality training. Collaborated with head coach to refine curriculum, driving team success in competitions and personal development.

Summary

Skills

Experience

Anytime Fitness Gilbert, AZ

Personal Trainer

07/2017 - 10/2017

Grew client base from 6 to 20+ through tailored fitness programs and exceptional service, supporting diverse health goals. Maintained facility standards and fostered a welcoming environment, encouraging long-term member commitment.

Montgomery High School Santa Rosa, CA

High School Diploma

08/2006

Education and Training

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