Customer Service Sales Associate
Resume:
Erica Clarkston
Detroit, MI *****
*************@*****.***
* ***** ** ********** ********** and also working in the warehouse and manager field Authorized to work in the US for any employer
Work Experience
Retail Sales Associate
Walmart-Detroit, MI
August 2024 to October 2024
• Consistently exceeded monthly sales targets through effective product knowledge and customer engagement
• Provided exceptional customer service, ensuring a positive shopping experience for all customers
• Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
Assembly Specialist
Dialog Direct-Highland Park, MI
April 2021 to July 2024
● Assembled products utilizing an assortment of tools and equipment.
● Organized and documented assembled products to ensure quality and efficiency.
● Communicate and resolved any product issues with team members and supervisors. Technical Support Representative
General Motors-Detroit, MI
May 2020 to January 2023
My job was to answer the phone and deal with customer service and help them with the problems with their onstar or on the apps or anything that has to deal with computers Security Personnel
Ford Field / Safe Management-Detroit, MI
April 2020 to March 2021
● Adhered to safety procedures for identifying and responding to security threats. Constantly increased knowledge of safety/security protocols and techniques.
● Monitored and patrolled indoor and outdoor areas in a range of environments. Utilized video surveillance and alarm system management.
● Communicated clearly, concisely, and positively with team members and customers to share safety measures, updates, and issues. Signed guests in and out of buildings.
● Lead teams of guards to complete security processes, managing and communicating schedules, positions, and sensitive information.
Inventory Associate/sales
WIS International-Detroit, MI
March 2019 to April 2020
● Provide inventory solutions for retail customers by utilizing scanning and organizational processes to manage, sort, and convey inventories.
● Document and communicate inventories meticulously and precisely.
● Collaborate with team members to fulfill duties and resolve issues. Team Member
McDonald's-Detroit, MI
April 2010 to July 2012
• Collaborated with team members to achieve project goals and deliver high-quality results
• Contributed innovative ideas and solutions during team meetings, leading to improved processes and outcomes
• Demonstrated strong teamwork skills by actively participating in group discussions and brainstorming sessions
Education
Diploma
Southeastern High School - Detroit, MI
Skills
• Assembly / production
• Team collaboration
• Food preparation
• Security
• Hi lo driving
• Customer service
• HubSpot
• Sales
• Negotiation
• Computer skills
• Communication skills
• Forklift
• Typing
• Upselling
• Databases
• Front desk
• Windows
• Customer service
• Order entry
• Assembly
• Warehouse management
• Load & unload
• Organizational skills
• Filing
• Legal administrative experience
• Conflict management
• First aid
Certifications and Licenses
Driver's License
April 2019 to April 2022
Real Estate License
Life Insurance License
Life & Health Insurance License
CPR Certification
Guard Card
Pallet Jack Certification
Pallet Jack Certification
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