Customer Service Data Entry
Resume:
YVETTE NEALY
*******@*****.***
Administrative Support/Office Assistant/Customer Service
Qualification Highlights
Front Office Operations
Executive Office Management, Confidential Correspondence and Data, Executive and Board Relations
Data Entry, Appointment Scheduling, Oral /Written Communication
Community and Customer Service, Events Management, Media/Presentation Equipment
Database & Contact Management
Microsoft Office Suite (Word, Excel, Power Point, Outlook)
Public Relations/Community Outreach/Volunteer Coordination
Great Lakes Ace Hardware 03/2024 – Present
Cashier
Answer customer questions regarding product location in store
Process sales, scanning items and collecting customer payments
Handle customer returns and exchanges
Answer phones and refer calls to appropriate store personnel
Redeem Ace Rewards customer coupons for store merchandise purchases
Boundless Promotions 02/2024 – 03/2024
Entry-Level Customer Service Representative
Collaborated with management staff to stay updated on new products, services, sales promotions, and policies
Interacted with customers in a professional manner while actively listening to their concerns
Handled confidential customer information with sensitivity and discretion
U-Haul of Michigan 09/2022 – 03/2024
Facility Housekeeper
Maintain and track cleaning supply inventory, requesting supplies as needed
Provide sweeping, vacuuming, wiping and mopping for storage units, hallways, restrooms, and elevator
Dispose of trash
Other duties as assigned
University of Detroit Mercy Law School (contractual) 03/2023 – 05/2023
Faculty Support Assistant Workway BancForce
Provided primary support to faculty such as attendance, exam preparation, and preparing course materials
Answered phones and respond to inquiries, appropriately
Ensured that problems/issues are escalated to the proper individual/department
Assisted with event coordination
Prepared written correspondence as needed and based on functional needs
Provided back-up support as assigned
YVETTE NEALY
*******@*****.***
Detroit Public Schools Community District (contractual) 06/2022 – 07/2022
Data Entry Specialist Lancesoft
Data entry in Excel and other in-house systems
Data analysis of the correctness of the data being input in system
Answered the phone and responded to inquiries from parents regarding application status
Jury Services Wayne County Government (contractual) 01/2022 – 06/2022
Clerk III Robert Half, Inc
Review Juror Questionnaires
Determine if Juror is qualified
Open and sort mail
Input Data from Juror Questionnaire into System
Check in Jurors for Jury Service
Answer phone calls from Jurors
Henry Ford Health System (contractual) 01/2020 - 03/2020
Secretary Kforce Staffing
Typing routine correspondence and forms
Retrieving, sorting, and distributing mail
Screening visitors and phone calls
Recording meeting minutes and preparing minutes for distribution to staff
Acro Service Corporation (contractual) 07/2019 - 12/2019
Drawback Data/ Entry Administrator
Printing and putting documentation in order
Calculating and preparing documentation for data entry
Keying data into Excel spreadsheet
Renaming and/or updating files
Amrock Inc. 03/2015 - 03/2019
Appraisal Relations Specialist
Responded to email and phone requests for information about the status of the appraisal from internal and external clients
Resolved client complaints or answered client’s questions about their appraisal
Acted as intermediary between the appraiser and the lender during the appraisal process
Used the employer’s proprietary software to complete inquiries and update orders
Education
MBA, Human Resources Management, University of Phoenix, Southfield, MI
BA, Journalism, Wayne State University, Detroit, MI
Associate in Business, Medical Practice/Facility Business Management, Henry Ford College, Dearborn, MI
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