Customer Service Home Health

JOSE E COLON

***** ** ** ****** **** #**, Miami, FL 33193

Phone: 786-***-**** Email: ********@*****.***

OBJECTIVE

Seeking a position where my extensive customer service, clerical, and general office skills will contribute to increased efficiency and productivity. Highly adaptable, work well under pressure, and able to manage tasks with minimal supervision. Bilingual in English and Spanish, with strong multitasking, delegation, and adaptability skills. SKILLS

• Excellent Customer Service & Client Satisfaction

• Microsoft Office Suite Proficiency

• Data Entry & Management

• Empathy and Client-Centric Approach

• Multi-line Phone Systems Management

• Sales: Inventory, Stock, Invoicing, Purchase Orders, Shipping/Receiving

• Home Health Aide (HHA) / Caregiver Experience

• Insurance Claims Handling

• Dispatcher Experience

• Cashier & Bank Deposits / Cash Reconciliation

• Payroll Management

PROFESSIONAL EXPERIENCE

Walmart

Overnight Clean Team Lead – February 2023 – Present

- Lead a team of 6 associates responsible for maintaining store cleanliness.

- Serve as a translator for Spanish-speaking associates.

- Assist in stocking and organizing the store.

Walmart

Stocking 2 Team Lead – December 2022 – February 2023

- Managed backroom operations with over 15 associates.

- Coordinated receiving, unloading, and stocking of 2,000+ pieces per truck.

- Handled high-ticket items and ensured accurate inventory tracking. Walmart

Front End Team Lead – August 2022 – December 2022

- Supervised cashiers, customer service staff, and maintenance teams.

- Oversaw cash deposits, customer flow management, and self-checkout operations. Walmart

Digital Shopper – June 2022 – August 2022

- Handpicked and prepared online orders for customer pickup.

- Managed order packaging and customer service.

Sonder and Holliday

Executive Assistant – March 2017 – June 2022

- Managed bookkeeping, office duties, shipping products, and inventory. Private Aide

Home Health Aide – March 2020 – Present

- Assist a quadriplegic patient with daily living activities, including transfers, feeding, and medical appointments.

ABC Behavioral Development

Administrative Assistant – February 2020 – October 2020

- Managed payroll and insurance claims for therapy services.

- Organized billing and handled remote work tasks. Atlantic Pacific Management

Front Desk Attendant – July 2018 – January 2020

- Assisted residents and managed deliveries using Millennium Expert Track.

- Handled package reception and access control.

OTHER EXPERIENCE

• All Services Home Health Agency INC: Home Health Aide/Personal Assistant

• Imperial Air Services INC: Administrative Assistant / Receptionist

• Road America: Assistant Coordinator for Emergency Roadside Assistance

• Jackson South Community Hospital: Patient Finance Associate, ER Unit Clerk

• Retail Experience: Team Associate at Bebe Stores, Sales Associate at The GAP EDUCATION & CERTIFICATIONS

• A.S in Medical Assisting – City College, 2021

• Home Health Aide Certification – Nursing Courses Online, 2017

• High School Diploma – Coral Reef Senior High School, 2001

Contact this candidate