Customer Service Social Media

PROFESSIONAL SUMMARY

Dedicated and proactive professional with a proven track record in management and coordination roles. Skilled in providing exceptional customer service, developing and implementing therapeutic recreation programs, and managing multiple responsibilities simultaneously. Proficient in videography, editing, and marketing strategies. Strong organizational and communication abilities with a commitment to excellence.

SKILLS & CORE COMPETENCIES

Video Editing Videography Project Management Leadership Problem Solving Administrative Support Event Coordination Critical Thinking Attention to Detail Adaptability Customer Service Communication Skills Marketing Budget Management Regulatory Compliance

TECHNICAL EXPERTISE

Google G Suite Google Analytics Microsoft 365 PC & MAC OS Adobe Creative Suite Canva Mailchimp

WORK EXPERIENCE

Executive Assistant / Marketing Manager Holly Holden LTD, 2016 - Present

Utilized videography and editing skills to create custom content and videos for social media campaigns, effectively promoting and marketing the brand.

Provided comprehensive support to clients, including content creation, event coordination, and strategic planning.

Accompanied clients to public events, ensuring their needs were met and brand representation was maintained.

Lifestyle Coordinator Maplewood at Orange Senior Living, 2022 - 2023

Demonstrated outstanding customer service to residents, family members, and visitors, ensuring their satisfaction and well-being.

Managed therapeutic recreation programs in compliance with regulations, designing and implementing monthly program calendars tailored to residents' interests and abilities.

Organized and executed successful on and off-site special events and activities.

Coordinated transportation to and from off-site special events.

Created and distributed informational materials.

Managed budgetary guidelines and facilitated special community events.

Led Resident Council Meetings and collaborated with department heads on community initiatives.

Videographer / Video Editor / Assistant Director Iconivision, 2017 - 2020

Collaborated with clients to define creative direction, creating vision boards and timelines to guide project development.

Directed cast and crew to execute creative vision, overseeing all aspects of video production from shooting to editing.

Proficiently used editing software to produce high-quality video content, incorporating visual and audio elements to enhance storytelling.

Coordinator PGR Tech, 2014 - 2020

Managed office operations, including answering calls, scheduling appointments.

Developed, launched and maintained customer database.

Conducted inventory management, organized invoices and receipts, and completed administrative tasks to support business operations.

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