Customer Service Representative
Resume:
FRANCENAE ROBINSON
**********@*****.***
RIVERDALE, GA
SUMMARY
Attentive Customer Service Representative with 22 years achieving customer service satisfaction and customer retention goals. Independent and quick-thinking team player seeking a role offering increased responsibility. I am pursuing a Human Resource Management degree.
SKILLS & ABILITIES
Customer Relationship Management, Proficient with Excel and Microsoft Office, POS systems knowledge, Detail and Goal oriented.
EXPERIENCE
2021 - 2025 Walmart (Working from home), Draper, UT
Resolution Specialist, Outbound Operations
Worked with departments across the company, including resolution and project management, in developing innovative ideas, initiatives, products, and services.
Attended corporate board meetings and executive committee meetings, leading to the adoption of an action plan by the board.
Managing the inflow of complex contact issues, such as tax compliance, for customers by ensuring investigation of issues and resolution options.
Resolve customer issues through multiple channels by responding to the tier 3 queries and escalated issues by providing subject matter expertise.
2021 - 2019 DHL Supply Chain, Union City, GA
E-Commerce Specialist
Certified Supply Chain Specialist packed and labeled several types of material to be shipped and assembled displays and other special requested services for customers.
Performed physical inventory, provided proficient productivity, assisted with training new hires, and monitored the Gladiator Cage.
2015 – 2019 XPO Logistics, Fayetteville, GA
Dispatcher/Customer Service
Answered an average of 100 calls per day and addressed customer inquiries, solving problems, and providing product information while maintaining updated records of orders in physical, electronic databases, and documented all changes in computer tracking system.
Responded to customer requests with information about product availability, shipping information, and status updates. Communicated all emergencies and delays due to weather and carrier schedule changes to customers and supervisors.
2004 – 2015 Publix Super Market, Atlanta, GA and Nashville, TN
Deli Manager
Controlled inventory cost by portion control and waste reduction, setting up advertising signs for weekly sales.
Supervised and trained associate in food safety while maintaining high standards of cleanliness and sanitation.
Conducted performance reviews, completed weekly sales reports and monthly inventory reports, and adhered to safe work practices and maintained proper temperature levels on all food products.
EDUCATION
2001 American InterContinental University Online Schaumburg, IL
Business Management -Associates
2022 Wilmington University New Castle, DE
Human Resource Management
COMMUNICATION
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with writers, editors, and other stakeholders.
LEADERSHIP
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
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