Customer Service Driver Helper

Jacqueline Johnson

******************@*****.*** 347-***-**** Brooklyn, NY

SUMMARY

Dedicated professional with 18 years of experience in maintaining high standards of cleanliness in diverse settings. Proven expertise in managing inventory, identifying maintenance needs, and ensuring the comfort and safety of living spaces. Seeking a role to leverage meticulous attention to detail and exceptional customer service skills.

WORK EXPERIENCE

United Parcel Service New York, NY

Driver Helper Dec 2024

• Assisted delivery drivers in the timely and efficient delivery of packages to residential and commercial locations.

• Loaded and unloaded packages from delivery vehicles, ensuring proper handling and safety protocols were followed.

• Provided excellent customer service by addressing inquiries and resolving delivery issues promptly. FedEx New York, NY

Shuttle Driver Feb 2024 - Apr 2024

• Operated shuttle vehicles to transport materials, ensuring timely deliveries in adherence with safety and security protocols.

• Loaded and unloaded packages with care, utilizing proper equipment to maintain package integrity.

• Sorted and organized shipments according to destination and priority, taking into account external factors such as weather and traffic conditions. Private Home New Jersey

Housekeeping/Houseperson Nov 2022 - Feb 2023

• Maintained cleanliness and organization of living spaces, ensuring a welcoming and hygienic environment for residents.

• Executed daily cleaning tasks, including dusting, vacuuming, mopping, and sanitizing surfaces, to uphold high standards of cleanliness.

• Managed laundry duties, including washing, drying, ironing, and folding, to ensure a consistent supply of fresh linens and clothing.

• Coordinated and restocked household supplies, ensuring the availability of necessary items for daily operations.

• Assisted in meal preparation and kitchen cleanup, contributing to a smooth and efficient household routine.

• Addressed and resolved any maintenance issues promptly, coordinating with external service providers when necessary.

• Maintained a high level of discretion and confidentiality, respecting the privacy of household members at all times. New York City Housing Authority Brooklyn, NY

Caretaker Jan 2017 - Aug 2022

• Maintained cleanliness and visual appeal of grounds, buildings, and public spaces, enhancing the environment for residents and visitors.

• Conducted inspections of facilities to identify and address maintenance needs and safety hazards.

• Managed waste removal tasks, ensuring proper disposal of trash and debris to uphold property standards.

• Executed graffiti removal from various surfaces, contributing to the maintenance of property aesthetics. New York City Park and Recreation Brooklyn, NY

City Park Worker Jun 2010 - Jan 2017

• Maintained a safe and clean park environment through regular inspections, cleaning, and maintenance tasks, including landscaping, litter removal, and hazard identification.

• Collaborated with local authorities and management to report and address vandalism, fostering a secure and well-maintained space.

• Delivered exceptional customer service by assisting park visitors, responding to inquiries, and ensuring a positive experience.

• Executed daily and weekly routines to enhance the park's aesthetic appeal and functionality, including mulching, weeding, and pathway clearance. Metropolitan Hospital New York, NY

Receptionist Oct 2008 - Jun 2010

• Greeted visitors, assessed their needs, and directed them to appropriate personnel, maintaining a professional atmosphere and facilitating efficient facility navigation.

• Scheduled patient appointments and procedures, coordinating with various departments to enhance operational efficiency and ensure compliance with HIPAA regulations.

Woodhull Hospital Brooklyn

Human resources Department March 2005 - May 2026

• Developed and implemented HR policies and procedures to enhance workplace efficiency and employee satisfaction.

• Facilitated employee relations by addressing grievances, conducting investigations, and implementing conflict resolution strategies.

• Maintained accurate and up-to-date employee records, ensuring confidentiality and compliance with data protection regulations.

• Assisted in the administration of employee benefits, including health insurance, retirement plans, and leave management.

• Collaborated with department heads to identify staffing needs and develop strategic workforce planning initiatives.

• Led diversity and inclusion initiatives to promote a respectful and inclusive workplace environment. SKILLS

Maintenance • Customer Service • Problem Solving • Compliance • Teamwork • Administration • Communication • Data Entry • Microsoft Office • Time Management • Knowledge of Cleaning Chemicals and Supplies

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