Human Resources Customer Service
Resume:
Delene Gillen
Human Resources Recruiter, Sourcer, Public Relations, Event Management
Irving, TX 75039
**********@*****.***
Experienced Human Resources Recruiting and Sourcing, Event Brand Ambassador, and Salesperson who enjoys working in broadcasting, event management, healthcare, general business, journalism and education. What makes me tick? I am a curious learned who has a passion to research and fill in the gaps and provide answers.
Authorized to work in the US for any employer
Work Experience
Full Time Appointment Specialist
Groundworks-Irving, TX
February 2024 to Present
Appointment Specialist who uses Biz Wiz to intercept inbound calls and make outbound calls to set appointments for home inspections for foundation repair, basement waterproofing, crawlspace encapsulation, gutter inspection. Customer service of setting up accounts, handling customer complaints, escalating complaints and helping Certified Field Inspectors function in their day-to-day roles as being the office liaison for field communication in between the service branches of Groundworks and our various dealerships. Process Homeowner Approvals to set up inspections. Part Time On Call Server, Customer Service Representative, Sales Qwick For Freelancers-Dallas, TX
January 2019 to Present
Food and Beverages sales and service, greet customers, administer customer satisfaction surveys, make and process reservations, resolve customer issues, book appointments,, operate register, bartend, expedite food delivery, banquet service, fine dining and casual. Merchandise, perform inventory counts recording ifigures n Excel for both front of house and back of house, cook. Part Time Work At Home Phone Surveyor/Interviewer
Pollmakers-Arlington, TX
March 2018 to Present
Speak to survey participants (B2C) via CATI dialer to complete surveys. Data entry, active listening, probing. Use Google Suite to read scripts and G-Chat to communicate with team mates. Remain objective. Verify license information with jurisdictions and gather data points by calling jurisdictions and logging information. Enter data into Excel spreadsheets for information capture and submit client reports. Brand Ambassador
Front Row Events-Dallas, TX
March 2013 to March 2020
Conduct product demonstrations in Target, Krogers, Tom Thumb, Walmart. Lead generator. Retail Entertainment. Sales. Maintain sales quotas, fill out event sales recap reports, take event photos, community service events staffed and train other promotional people. Work At Home Telemarketer
Call Source-Westlake Village, CA
October 2018 to May 2019
Sold newspaper subscriptions via Ytel Outbound Dialer for: The Orange County Register, The Los Angeles Times, The Macomb Daily, The Trentonian. Customer Service, Sales, Negotiation. Set up customer billing and negotiate sales prices.
Patient Care Analyst/Intake Coordinator
Universal Med Supply-Irving, TX
November 2017 to January 2018
Analyze accounts of Power wheelchair clients. Reach out to explain to the client they were eligible to receive a new chair if one had not been ordered within the last five years. Respond to both online and phone Durable Medical Equipment queries. New account set up. Insurance verification. Performed ergonomic survey to justify patient's receiving Power wheelchairs to ensure that clients would be able to successfully move throughout their dwelling. Attach letters of medical necessity to file and push to Sales Department for Chair Construction and Order Fulfillment and Delivery. Sourcing & Recruiting Specialist
AMN Healthcare-Coppell, TX
October 2015 to November 2017
Sourced Nurse Practitioners, Physician Assistants, Certified Registered Nurse Anesthetists, Psychiatrists, Hospitalists, and Emergency Room Doctors to determine locums interest. Screen to learn about their current situation and ideal situation. Update contact and credentialing. Pass to Senior Recruiter for Locums Placement. Use Avature CRM.
Intake Coordinator
Health Smart-Irving, TX
February 2014 to October 2015
Call Center Intake who set up new cases for Utilization Management Nurses, ICD9, ICD 10 Coding. Medical prior authorization case set up. Phone triage for stat cases, attach faxes, case push to UM Nurse. Use JIVA CRM.
Education
Bachelor of Science in Human Resource Management
Faulkner University - Montgomery, AL
September 1994 to December 1996
Applied Associate of Science Degree in Executive Secretarial Sinclair Community College - Dayton, OH
September 1980 to June 1983
Skills
• English
• Recruiting
• Telemarketing
• Product Demos
• Google Suite
• ICD-10
• Medical Records
• Events Management
• Order Fulfillment
• Employee Orientation
• EMR Systems
• ICD-9
• HR Sourcing
• Triage
• CPT Coding
• Hospital Experience
• Medical Billing
• Medical Terminology
• Cold calling
• Adobe Acrobat
• Live Chat
• Medical Coding
• Management
• Utilization Management
• Epic
• Insurance Verification
• Medical Scheduling
• Event Planning
• Medical Office Experience
• Banquet Experience
• Talent Acquisition
• Negotiation
• Sales
• Budgeting
• Salesforce
• Communication skills
• Time management
• Typing
• Data entry
• Organizational skills
• Project management
• Customer service
• Recruiting
• Social media marketing
• Data management
• IT
• Marketing
• Microsoft Powerpoint
• Microsoft Excel
• Business development
• Analysis skills
• Microsoft Office
• Advertising sales
• System security plans
• B2B marketing
• MailChimp
• Inside sales
• Slack
• CRM software
• Phone etiquette
• Sales pipeline
• English
• Laboratory experience
• Writing skills
• Data analytics
• E-commerce
• B2B sales
• Research & development
• SaaS
• Outbound sales
• Computer skills
• Product development
• Design thinking
• Blackboard
• Teaching
• Experience with children
• Management
• HubSpot
• Lead generation
• Live chat
• Presentation skills
• Teacher coaching
• Videography
• Zendesk
• Medical coding
• Revenue cycle management
• Call center
• Medical records
• Patient monitoring
• Medical terminology
• Program design
• Body mechanics
• Physiology knowledge
• Dancing
• Cheerleading
• Hotel experience
• Barista experience
• POS
• Marketing automation
• Social media management
• Mobile applications
• Fitness sales
• AP style
• Typography
• Microsoft Word
• Adobe Acrobat
• Editing
• Proofreading
• Account management
• Customer relationship management
• Google Suite
• Basic math
• Retail math
• SQL
• Spanish
• Medical administrative support
• Medical receptionist
• Athenahealth
• Bilingual
• Business requirements
• Analytics
• Financial acumen
• Human resources
• HRIS
• Customer service
• Inside sales
• Sales
• Inside sales
• Communication skills
• Customer service
• Public Relations
• Branding
• Sales
• Communication skills
• Leadership
• Sales management
• B2B sales
• Media planning
• Marketing
• Media buying
• Customer service
• Communication skills
• Microsoft Office
• Communication skills
• Experience with children
• English
Languages
• English - Fluent
• Spanish - Intermediate
Certifications and Licenses
ESL Certification
TEFL Teacher Record.com
Driver's License
Assessments
Verbal communication — Proficient
November 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Typing — Proficient
November 2022
Transcribing text
Full results: Proficient
Recruiting — Proficient
November 2022
Managing the candidate sourcing and selection process Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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