Customer Service Logistics Coordinator

GRAHAME PLAISTED

*******.********@*****.*** 603-***-****

SKILLS & ABILITIES

ADP/CDK, Automate, Fastrack, Limoanywhere, Driveranywhere, ServiceTitan, Xcelerator, GPS Tracking systems, Angie’s list/HomeAdviser, Reservation and billing systems, MS Office, Google Workspace

EXPERIENCE

GROUND TRANSPORTATION LOGISTICS COORDINATOR TRANSMEDICS

2024

24/7 command center work environment. Coordinate/schedule/monitor/track organ transplant/devices/specialists/doctors ground transportation often with commercial and private air requirements to ensure on-time delivery and compliance with all health, safety, and transportation regulations. Work effectively with transportation providers, healthcare facilities, and internal teams. Select/vet new transportation providers for one-off transportation needs on short notice. Maintain detailed records of transportation arrangements and real-time updates. Respond promptly to transportation emergencies/last-minute changes to ensuring no service disruption.

DISPATCHER ADDARIOS SERVICES

2023

Dispatch 30+ plumbers/technicians/laborers/sales to plumbing and HVAC jobs. Understanding changing priorities and severities (heating, cooling, boilers vs furnaces). Customer service for bookings, billing, follow up leads.

DISPATCHER DAIGLE PLUMBING, HEATING AND COOLING

2022

Dispatch plumbers/technicians/laborers to plumbing and HVAC jobs. Customer service for bookings, billing and customer issues, managed lead program. Was able to eliminate one whole monthly bill and receive $3500+ credit,

DISPATCHER FIRST LIGHT LIMOUSINE

2022 - 2024

Dispatch 50+ vehicles (sedans, buses, specialty vehicles) and 40+ chauffeurs, book reservations, arrange for vehicles in remote other geographies nationally and internationally, billing.

DISPATCHER AXIS COACH

2019 - COVID/2024

Dispatch 30 vehicles (sedans, buses, specialty vehicles) and 50+ chauffeurs, book reservations, arrange for vehicles in remote other geographies nationally and internationally, billing, implemented sales, quote management and marketing plans, other office help.

DISPATCHER CORPORATE COACH AND LIMOUSINE

2017 - 2019

Dispatch 35 vehicles (sedans, buses, specialty vehicles) and 70+ chauffeurs, book reservations, arrange for vehicles in remote other geographies nationally and internationally, billing, implemented spending, fuel, mileage, job distribution, missing records analysis, other office help, chauffeur as needed (usually crisis situations). .

EDUCATION

RIVIER COLLEGE, NASHUA, NH

MBA – QUALITY MANAGEMENT

DANIEL WEBSTER COLLEGE, NASHUA, NH

BACHELORS COMPUTER SCIENCE

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