Customer Service Sales Associate
Resume:
Javon Leake
**** ****** **, ********** ** *****
***********@*****.***
Professional Experience
Passionate sales associate with 5 years experience in retail environments. Recognized for ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through up selling technique as well as implement additional processes that drive profitability.
Safeway sales associate, Greenbelt MD 02/2022- 12/2022
Increased sales and customers walk in up to 50%
Greeted customers and determined their needs and wants
Recommended merchandise based on individual requirements
Advised customers on utilization and care of merchandise
Explained the use and advantage of merchandise to customers
Hilton garden inn Receptionists and staff, Greenbelt MD 04/2020 -02/2022
Consulted regarding a redesign of the office scheduling system, increasing accuracy by 38%.
Achieved 95% customer satisfaction score based on feedback forms.
Handled successfully 100+ phone calls daily with no complaints during the last 2 years.
Processed quests' check ins and outs while providing excellent customer service
Handled and resolved customer complaints and/or issues.
Improved front-desk efficiencies while providing positive customer service
AML ventures movers warehouse, Greensboro NC 01/2019- 01/2022
This position is responsible for moving, loading, unloading and set-up of furniture and household goods during client deliveries and pick-ups of donated furniture, and professional manner. Provide problem-solving solutions when necessary. I provided great customer service and received tips and also a promotion in my position from an employer to a management position.
Subway sandwich artist, Greensboro NC 01/2017- 04/2019
Cut, prepare, and bake ingredients.
Clean and sanitize kitchen, tools, and equipment.
Assist customers with menu selection; offer information about current specials and new items.
Take customer orders and prepare food according to customer requests
Operate cash register.
Skills
Collecting carts
Personalized support
Sales expertise
Display arrangements
Organization
Computer skills
Leadership experience
Problem solving ability
Communication
Listening
Professionalism
Computer skills
Customer assistance
Education
Page Highschool
University of Maryland college park
Achievements
I have spent time in the NFL
Detriot lions (August 2021)
Washington commanders (2020)
New York giants (2021)
I currently play for the Toronto Argonauts in the CFL and recently won the championship (2022)
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