Customer Service Vehicle Maintenance

Professional Summary

Skills

Work History

STEVEN ANDERSON

Augusta, GA 30904 678-***-**** ********************@*****.*** Punctual Oil Changer bringing 5+ years of vehicle maintenance and repair. Well-versed in testing vehicles, repairing mechanical equipment and completing oil changes. Familiar with maintenance process for large majority of auto makes and models. Friendly and team-minded individual dedicated to delivering high-level customer service. Experienced customer service with over 10+ years of experience in customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Inspecting vehicles

Replacing parts

Fluid checks

Battery replacements

Tire rotations

Oil changes

Supervision

Tire and Lube Technician 08/2020 to Current

Smith Tire Co – Augusta, GA

Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.

Topped off all fluids in vehicle engines to lubricate, protect and cool engine. Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.

Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.

Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.

Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.

Conducted safety checks for leaks to repair damage on undercarriage of vehicles. Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.

Applied lubricants to moving parts of vehicle engines to prevent premature engine wear. Completed fluid checks on automobiles through [Action] and [Action]. Used [Equipment] to dismount and mount tires to perform air checks, rotations and rebalances.

Checked fluids, tires, brakes and other systems as part of [Number]-point inspection. Kept shop areas neat, clean and free of safety hazards. Worked alone or in team-based systems to complete up to [Number] oil changes each day. Tow Truck Operator 06/2019 to 11/2020

Unique Towing And Recovery – Atlanta, GA

Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.

Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.

Maintained telephone and radio contact with supervisor to receive delivery instructions. Used strapping and bracing techniques combined with proper balancing to prevent load shifting.

Operated [Type] and [Type] trucks to tow [Vehicle], [Vehicle] and [Vehicle]. Completed preventive maintenance checks and basic repairs to vehicles. Used equipment such as [Type] and [Type] to process excess materials and support recycling efforts.

Answered roadside assistance calls for tows and other vehicle support. Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional. Secured vehicle to tow truck and checked all attachments for safe operation. Coordinated team member movements based on current needs, avoiding safety concerns or delays.

Completed basic maintenance and minor repairs to keep vehicle neat and running properly. Fastened chains, straps, covers and binders to secure load during transit. Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.

Finalized daily logs on schedule to update internal records and uphold DOT requirements. Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

Operated with safety and skill to avoid accidents and delays. Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across [Number]-mile transports.

Armed Security Officer 11/2019 to 03/2020

Bannerett Security – Atlanta, GA

Checked personnel ID badges and issued temporary credentials to visitors. Wrote [Timeframe] reports detailing visitors, incidents and resolutions. Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.

Logged vehicles entering and leaving premises.

Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.

Performed [Timeframe] patrols of building areas, parking lots and facility grounds. Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.

Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.

Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.

Responded quickly to incidents and assessed active situations for security concerns. Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV. Interacted assertively but non-confrontationally with all levels of personnel and general public. Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints. Patrolled and monitored premises in company vehicle, on bicycle and by foot. Updated shift logs and produced daily reports to document security activities and specific incidents.

Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.

Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.

Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.

Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

Patrolled internal building spaces and facility grounds to identify and deter threats to assets. Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

Remained calm, assertive and mindful to think critically and problem solve during stressful situations.

Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.

Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Roadside Technician Supervisor 09/2017 to 06/2019

Roadrunners Usa Daytona And Atlanta – Daytona Beach, FL Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.

Developed technical solutions to diverse operational problems. Oversaw variety of projects, including budgets, milestones and team performance. Monitored safety compliance to maintain strict standards and protect team members from harm.

Assessed employee work and improved performance with equipment and customer approaches.

Organized ongoing maintenance schedules to boost system performance. Optimized supply levels to keep stock within ideal parameters for expected needs. Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

Lead team of 8 personnel focused on satisfying customers. Produced documentation on latest updates as well as reports detailing findings and recommendations.

Calibrated, maintained and operated equipment for maximum performance. Allocated resources for optimum coverage and effectiveness. Formulated plans for improving procedures, training and processes. Maintained related hardware in good working order. Managed team of [Number] personnel focused on implementing resolutions and updates. Utilized [Type] methodology to keep operations moving smoothly. Implemented scheduled maintenance, retooling production status sheets and driving

[Number] tasks to achieve scheduling effectiveness. Reviewed technical documentation to complete equipment maintenance and repair. Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.

Conducted training, licensing and vehicle inspections for new employees. Supervised daily operations, including employee performance, preventive maintenance and safety.

Managed efficient teams of up to 8 employees.

Worked frequently with [Type] systems to complete knowledgeable inspections and skilled repairs.

Mobile Home Setup Crew Leader 07/2012 to 04/2017

Donaldson Interprises – Tallahassee, FL

Verified compliance with Occupational Safety and Health Administration (OSHA) regulations to maintain a safe work environment.

Monitored team members to verify work quality and address concerns. Pitched in to help with various job tasks, fill in for sick employees and complete projects. Trained employees in time management and proper ways to complete job duties. Communicated effectively with all stakeholders, including upper management, team members and customers to keep everyone informed.

Mitigated onsite issues by patiently listening to employee complaints and finding effective methods for resolution.

Cultivated communications with customer and resolved budgetary and logistics issues to move toward project completion.

Monitored overall team and individual employee performance and compiled data into project reports for supervisor.

Supervised crew of 10 employees in multiple project tasks, including general maintenance and asphalt patching.

Transported daily work materials to worksite and staged supplies in work area to facilitate timely completion of day's goals.

Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.

Instructed crew members in safe work practices and methods, which reduced overall injuries by 100%.

Settled \various crew member disputes by addressing problems quickly and providing successful mediation.

Maintained clean workplace and supervised end-of-day cleanup activities to remove all debris and unnecessary supplies from customer premises. Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.

Maintained job site daily by collecting and removing trash, [Task] and [Task]. Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.

Cashier,unloader 02/2009 to 06/2012

Walmart – Tallahassee, FL

checked out customers and unloaded trucks, stocked shelves and assisted customers when in need.

Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.

Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

Restocked, arranged and organized merchandise in front lanes to drive product sales. Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Processed POS transactions, including checks, cash and credit purchases or refunds. Counted cash in register drawer at beginning and end of shift. Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Operated power jacks, forklifts and [Tool] to maneuver products on to load trailers and trucks. Worked closely with supervisor to solve problems and handle customer concerns. Handled packages with care while transporting from truck to loading dock. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Unloaded packages with care and placed in proper staging area. Educated customers on promotions to enhance sales. Maintained organized work area by storing equipment safely and properly. Operated pallet jacks and forklifts to aid in safe transport of heavy items. Loaded packages onto pallets and into staging areas as directed. Used wireless radio frequency systems and [Type] communication devices to communicate with colleagues.

Increased storage space by [Number]% by devising [Type] inventive stacking methods. Promoted workplace safety by reporting or mitigating hazards for heavy equipment use. Assisted customers by answering questions and fulfilling requests. Served needs of more than 100 customers in busy busy environment. Assisted other team members in navigating large loads. Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers. Checked prices for customers and processed items sold by scanning barcodes. Education

Additional Information

GED 10/2006

Bruinswick Job Corps Center - Bruinswick, Ga

maintained a clean criminal background record.

maintained a clean driving record

Contact this candidate