Open minded, detail oriented, adaptable, lover of animals & learning

Location:

Renton, WA

Posted:

March 23, 2025

Contact this candidate

Resume:

Rachelle Faber

Renton, WA *****

***************@*****.***

+1-206-***-****

Professional Summary

Dedicated and adaptable customer service professional with over 7 years of comprehensive experience in dynamic environments, ranging from restaurants and healthcare settings to call centers. I'm also a HUGE animal lover! My diverse background has honed my ability to empathize with customers, allowing me to deliver exceptional and personalized service consistently. I possess a proven track record in enhancing customer satisfaction, managing high-volume call operations, and leading teams to exceed performance benchmarks.

Equipped with strong skills in conflict resolution and problem-solving, I take pride in training new hires to uphold the highest standards of service. Additionally, my experience includes overseeing teams of 5-8 members, as well as extensive involvement in home care and caregiving with proficiency in team scheduling. I am committed to making a positive impact through effective communication and a customer-first approach.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

UPS Driver Helper (Seasonal)

UPS-Shoreline, WA

December 2024 to January 2025

• Assisted driver in the safe and efficient delivery of goods to various locations

• Loaded and unloaded cargo from delivery vehicles, ensuring proper handling and securing of items

• Maintained cleanliness and organization of delivery vehicle, ensuring a professional appearance at all times

• Provided exceptional customer service by addressing inquiries and concerns in a timely manner

• Collaborated with driver to plan optimal routes for deliveries, minimizing travel time and maximizing efficiency

• Assisted in the completion of necessary paperwork such as delivery receipts, log sheets, and mileage reports

• Communicated effectively with team members to coordinate daily tasks and ensure smooth operations

• Managed inventory levels on delivery truck, notifying supervisor when supplies needed replenishment

• Verified accuracy of shipments by comparing invoices with actual delivered products Customer Service Representative (Remote from home) Qualfon/T-Mobile-Spokane, WA

February 2020 to May 2020

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Built rapport with customers through active listening, empathy, and personalized interactions

• Upsold additional products or services to customers based on their needs and preferences

• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently

• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure

• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image

• Developed strong time management skills by efficiently prioritizing tasks and ensuring timely follow- up with customers

• Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers

• Demonstrated adaptability by quickly learning new software systems or tools introduced to enhance customer service operations

Team Leader/Supervisor

Jack in the Box-Spokane, WA

July 2018 to March 2020

• Monitored team performance and provided regular feedback to drive continuous improvement

• Led a team of 5-6 employees, providing guidance and support to ensure successful completion of projects

• Resolved conflicts within the team by facilitating open dialogue and promoting a positive work environment

• Demonstrated strong problem-solving abilities when faced with unexpected challenges or obstacles

• Established clear expectations for individual roles within the team, promoting accountability and ownership of tasks

• Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction

• Trained new hires on company policies, procedures, and standards to ensure consistency in service quality

• Implemented cross-training initiatives to enhance employee skills across different roles within the restaurant

• Oversaw food preparation processes to maintain consistent quality standards while adhering to food safety guidelines

• Mentored team members on best practices for delivering exceptional customer service

• Collaborated with the kitchen staff to ensure timely preparation and delivery of food orders

• Maintained a clean and organized restaurant environment, ensuring compliance with sanitation standards at all times

• Managed cash handling procedures accurately while maintaining security protocols

• Ensured compliance with health and safety regulations at all times, conducting regular inspections and implementing corrective actions when necessary

• Developed and maintained strong relationships with suppliers to ensure timely delivery of ingredients and supplies

Graveyard Team Leader/Supervisor

Jack in the Box-Spokane, WA

November 2015 to December 2017