Customer Service Data Entry
Resume:
ODJFS PUA/ CSR Claims Adjudicator
Reviewed, determined claimant PUA Unemployment,
and processed Unemployment claims.
Updated and responded to claimant's emails, calls, and correspondence.
Verified claim, appeal, and hearing statuses.
Utilized proprietary software systems and MS Office Suite.
State of Ohio May 2021 - February 2022
Administrative Professional
BETTINA D.
PATTERSON
Highly seasoned Administrative Professional with
over 7 years of experience in providing
exceptional customer service and support. Skilled
in claims adjudication, management, and OH laws
and regulations. Seeking positions where I can
expand on my skillset with a growing
organization.
Data Entry Administrator
Input magazine orders
Updated Cost and Pricing data
Updated and manage shelf tags, endcap signs, POS, and receipt names.
Utilized MS Office Suite
Meijer March 2022 - November 2022
Communication & Interpersonal
skills
Customer Service
Data entry & Administrative
experience.
MS Office Suite
State of OH Unemployment laws
& regulations.
Claims management,
adjustment, and processing
experience.
Auto/Medical/PUA/Unemploy
ment Adjudicator.
Critical & Analytical Researcher
Medical Billing
SKILLS
***************@*****.***
Columbus, Ohio
CONTACT
PROFESSIONAL EXPERIENCE
Associate of Science Degree in
Criminal Justice (ADCJ)
Technology Education College August
2008
EDUCATION
Customer Service Assistant I.
Provide support to providers and answer their inquiries. Perform data entry and administrative duties.
Update provider status, federal exclusion list, using various proprietary systems.
Ohio Department of Medicaid - Bargaining Member
Unit February 2023 -Present
Claims Adjuster
Processed and filed claims and disputes.
Supported customers with coverage details and
inquiries.
USAA @ Safelite Group July 2018 - October 2019
Customer Service Representative
Setup and processed collection payment agreements
with customers.
Provided customer service, data entry, and
administrative support.
iQor March 2018 - June 2018
Food Service Helper
Prepped salad and snack bars.
Replenished condiments and utensils.
Maintained kitchen safety and health guidelines.
Performed cashier duties.
Columbus City Schools February 2017- March 2018
Inbound Customer Service Representative
Processed customer orders and provided support.
Resolved issues, concerns, and inquiries using critical research and troubleshooting skills.
Verified customer delivery statuses and updates.
Teleperformance November 2016 - August 2017
Inbound Customer Service Representative
Processed customer orders and provided support.
Resolved issues, concerns, and inquiries using critical research and troubleshooting skills.
Provided customer service, data entry, and
administrative support.
Time Warner Cable September 2016 - November
2016
Patient Business Services Representative
Input payments, adjustments, and status.
Researched and updated claim details.
Performed data entry and administrative tasks.
Trinity Health October 2019 - April 2021
Contact this candidate