Patient Care Community Health

BRAD DAVIS

Jackson, MS ***** +1-601-***-**** ***********@*****.***

Professional Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Skills

Medical Terminology Understanding

Staff Training and Development

Policy implementation

Data analysis

Stress management

Conflict resolution

Time management

Empathy and compassion

Patient advocacy

Active listening

Microsoft Office proficiency

Organizational skills

Critical thinking

Budget management

Work History

Community Relations Manager 02/2023 to Current

Oak Street Health – 911 Ellis Avenue Jackson MS

Enhanced patient satisfaction by addressing concerns and providing timely resolutions. Streamlined communication processes for improved patient relations and overall experience. Developed and implemented staff training programs to ensure a high level of customer service in patient interactions.

Collaborated with hospital departments, improving coordination for seamless patient care. Managed patient feedback, implementing changes that led to increased satisfaction rates. Established a welcoming environment for patients and families through empathetic communication and support.

Evaluated staff performance, providing constructive feedback for continuous improvement in patient relations.

Maintained compliance with healthcare regulations, ensuring the protection of confidential patient information at all times.

Community Health Worker 06/2022 to 02/2023

Oak Street Health – 911 Ellis Avenue Jackson MS

Improved community health by conducting assessments, identifying needs, and developing intervention plans.

Enhanced patient outcomes by providing education on disease prevention and healthy lifestyle choices.

Promoted access to healthcare services for underprivileged populations through community outreach efforts.

Reduced hospital readmissions by collaborating with multidisciplinary teams to provide comprehensive care plans for patients.

Increased awareness of available resources by organizing and participating in community health fairs and events.

Strengthened relationships with local organizations, fostering partnerships to address pressing community health issues.

Implemented evidence-based practices in health promotion activities, leading to improved overall community wellness.

Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.

Patient Care Coordinator 12/2006 to 06/2022

St Dominic Hospital – 2989 North Curran Drive Jackson MS 39206 Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.

Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.

Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.

Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.

Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.

Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.

Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.

Organized community outreach events to promote awareness of available services, increasing clinic visibility within the local area.

Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision. Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.

Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team. Assistant Clinical Manager 03/2001 to 10/2006

Mississippi Surgical Center – 2411 North State Street Jackson MS 39211 Enhanced patient care by implementing evidence-based clinical practices and protocols. Streamlined administrative processes for efficient team coordination and improved patient outcomes.

Managed staff scheduling, ensuring adequate coverage while minimizing overtime costs. Mentored nursing staff, fostering professional growth and development through targeted education initiatives.

Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.

Reduced patient wait times by optimizing appointment scheduling procedures and workflows. Conducted regular performance evaluations, providing constructive feedback and identifying opportunities for improvement.

Education

Master Of Psychology : Psychology 05/2013

Strayer University - Washington, DC

Bachelor Of Science: Psychology 08/2011

Hinds Community College - Raymond, MS

High School Diploma : General Studies 05/1999

Hinds AHS - Utica, MS

Graduated with high honors. Ranked in the top 10 of Senior class. Certifications

ACLS

BLS

CPI

Registered Behavioral Technician

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