Customer Service Delivery Driver
Resume:
Eugenia Gross
I can only be me! I want to continue to grow!
Leesburg, FL 34748
*********@*****.***
Professional Summary
*********@*****.***
Leesburg FL 34484
Reliable retail worker offering top-notch sales expertise, customer service abilities and relationship- building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of various product sales. Motivated worker with solid experience managing all levels of large-scale projects, including administration. Skills
• Microsoft applications proficiency
• Customer service
• 55 wpm
• Phone answering
• Problem solving
• Critical thinking
• Leadership
• Working solo
• Working with a team
• Cash handling
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Strategic merchandiser
Jacent Strategic Merchandising-Leesburg, FL
February 2024 to Present
I go to different publix and winndixie stores and keep up with our inventory that we have it the store. Manager
Wendy's-Oxford, FL
December 2022 to April 2023
Took orders, handled money, checked the temperature of foods, solved issues, supervised and ran a smooth shift
• Managed day-to-day operations
• Oversaw 5-6 employees and Coworkers
• Balanced tills
• Cleaned restaurant
Cashier/Customer Service Supervisor
Smoke N Vape-Leesburg, FL
January 2021 to May 2022
I opened and closed the store. I operated the cash register, handled money, balanced the register, did my reports, inventory whether it is stocking or ordering. Training coworkers and supervising. Doing lottery, helping the customer with whatever they need and just cleaning Hostess/To-Go/delivery driver
Outback Steakhouse-The Villages, FL
September 2020 to June 2021
I sat the customer that the appropriate table, took drink orders, answering phones, taking call ahead seating. Taking goto orders, bagging the orders and delivering the orders as well.
• Drove long haul routes
• Addressed customer complaints
Sales Associate/Customer Representative
Strong verbal communication-Alexandria, VA
April 2018 to June 2020
Clerical support
Alexandria, VA ● Food preparation
07/2018 - Current ● Self-motivated
I handled money by operating the cash register and making deposits as ● Team leadership well. i stocked the products on the shelves, cleaned and most important i dealt with the customers and helped them with whatever they needed help with. there were also times where i would have to supervise a small group and train some new employees on different things they needed to Education know. Hundreds of Bakery Customers Daily with Professional and Effective Customer Service
Baker-Alexandria, VA
April 2018 to June 2018
Replenished and rotated food items, following correct food cooling and storage procedures.
● Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
● Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
● Cleaned and maintained kitchen equipment and oven.
● Complied with all health and safety codes.
Daycare Owner Operator
Ginas Daycare-Colonial Beach, VA
March 2010 to November 2014
i provided care for children from the ages newborn to preteen. i fed them, we had some educational studies and we just had a good time. some other things i had to do are listed below.
● Created boardroom and courtroom multimedia presentations including video and text- synced depositions for enhanced understanding.
● Responded to customer requests via telephone and email and effectively answered questions and inquiries.
● Copied, logged and scanned supporting documentation and placed all information in client files. PCA Personal Care Assistant, Caregiver
Bay Aging-Montross, VA
June 2010 to February 2013
I cared for different patients. Some patients had dementia and different medical conditions. Which required me to cook, do light house work, run errands, take them to their appointment and just keep them company!
Bank Teller
Branch Bank-Colonial Beach, VA
August 2004 to November 2007
Audited fellow teller currency to contribute to dual-control procedures.
● Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings.
● Promoted products or services to each customer to consistently achieve sales targets.
● Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
● Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
● Checked amount details and fraud markers for transaction papers such as checks and money orders.
● Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
● Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
● Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
● Provided customer records on demand, including account statements and copies of checks.
● Removed mutilated currency from circulation.
Associate of Science
Thomas Stone High School-Waldorf, MD
2003 to 2003
merchandise and accurate signage for current promotions. Waldorf, MD
● Offered each customer top-notch, personal service and polite support High School Diploma to boost sales and customer satisfaction.
● Kept on top of changes to store products and promotions to maintain strong sales. University of Phoenix
● Displayed merchandise by arranging in appealing and orderly way to Tempe, AZ boost sales. Associate of Science: Criminal Justice
● Maintained up-to-date knowledge of store sales, payment policies and security standards.
● Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in products.
● Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
● Greeted customers, helped locate merchandise and suggested suitable options.
● Checked pricing, scanned items, applied discounts and printed receipts to ring up customers. Education
Bachelors (in progress ) in Criminology
Strayer University-Virginia - Virginia
Present
Freshman in Cosmetology
Tenaj - The Villages, FL
January 2021 to March 2021
I didnt finish so sadly I did not get my license. But I want to and this position would be perfect for me. Trust you wil not be disappointed.
High school diploma or GED in General Studies
Thomas Stone High School - Waldorf, MD
August 1999 to June 2003
Skills
• Time management
• Data entry
• English
• Patient care
• Cash handling
• Administrative experience
• Microsoft applications proficiency
• Team leadership
• Toddler Care
• Customer service
• Microsoft Word
• Babysitting
• 10 key typing
• Computer skills
• Clerical support
• Childcare
• Food preparation
• Organization
• Phone Etiquette
• Pricing
• Microsoft Office
• Medication administration
• Loss Prevention
• Customer support
• Front Desk
• Dementia Care
• Basic math
• Fraud
• Strong verbal communication
• Microsoft Excel
• Caregiving
• Home Care
• Banking
• Office experience
• Baking
• Communication skills
• Nannying
• Experience with Children
• Upselling
• Teaching
• Self-motivated
• POS
• Conflict management
• Meal Preparation
• Presentation Skills
• Cleaning Experience
• Clerical experience
• Sales
Certifications and Licenses
First Aid Certification
Child Development Associate Certification
Food Handler Certification
Driver's License
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