Office Management, Collections, Customer Service
Resume:
Kelly Dawson
**** ******* ***, ******, ** • 618-***-**** • ************@*****.***
Experienced Office Manager
Professional Office Manager with over 20 years experience providing comprehensive office support, including collections, billing, and various other administrative tasks. Demonstrates exceptional problem-solving and decision-making skills, with a strong focus on customer service, and system administration.
WORK EXPERIENCE
Eldercare Resource Planning • Remote • 12/2023 - 07/2024 Application Support Specialist
Vitu • Remote, IL • 05/2022 - 09/2022
Account Executive
Jamerson Auto Sales Inc • Benton, IL • 10/2013 - 02/2022 Office Manager
• Completed and submitted Medicaid applications to various state agencies
• Collected various documents for Medicaid approval
• Kept weekly contact through phone and email with Medicaid Case Workers Wrote detailed reports for each project I oversaw and updated documentation as needed.
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Interacted with clients to discuss project milestones, provide status reports, and respond to questions.
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Conducted thorough reviews of client documents for Medicaid submissions, ensuring accuracy and compliance with state regulations.
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Led client interactions, ensuring clear communication and timely updates, resulting in improved client satisfaction and project success.
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• Maintained above-average, open, and active business relationships with current clients Generated new business by cold calling, networking, and following up on leads provided by the company.
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• Input all client needs and communication into the CRM
• Explained and demonstrated product concepts and offerings in simple terms to clients. Gained a deep and thorough understanding of the company's products and solutions in order to assist the buyer and seller in achieving mutual success and partnership.
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• Acquired new business accounts within my assigned territories.
• Completed paperwork with all customers
• Completed and submitted all title documents
Shawnee Senior Living • Herrin, IL • 08/2012 - 08/2013 Assistant Office Manager
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• Entered and activated all warranty information in the system
• Ran credit checks on customers
• Worked with financial institutions to approve financing
• Accounts Receivable and accounts payable
• Processing of weekly payroll
• Performed collection duties on all outstanding accounts
• Maintained the company website
• Processed incoming payments and prepared vendor invoices. Communicated with patients and answered their questions, requests for appointments, and billing concerns.
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Created and implemented office management procedures that improved training efficiency, team productivity, and accuracy.
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Handled client correspondence and kept track of records to keep the office running smoothly.
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Organized physical files and digitized records so that any team member with access could easily update and retrieve them.
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Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
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In charge of new-hire orientation and basic recruiting tasks for best-in-class talent identification.
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• Was in charge of both the computer and physical filing systems.
• Answered all incoming e-mails, phone calls, and website inquiries.
• Assisted with all aspects of the meeting, including preparing materials and taking notes.
• Completed and submitted Medicaid applications
• Generated monthly billing for all accounts
• Performed collection duties on all past due accounts
• Made daily bank deposits
Provided excellent administrative support to office staff, promoting office operations excellence.
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Created and updated physical records and digital files to keep current, accurate, and compliant documentation.
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Documented expenses, reconciled accounts, and corrected discrepancies to ensure that AP/AR operations were accurate and fully compliant.
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Managed daily bank deposits with precision, maintaining financial integrity and contributing to seamless financial operations.
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Frankfort Health Care • West Frankfort, IL • 12/2000 - 03/2011 Office Manager
EDUCATION
Rend Lake College • Ina, IL
High School Diploma
Benton Consolidated High School
SKILLS
Administrative Tasks, Bank Deposits, Clerical Support, Client Correspondence, Cold Calling, Collections, CRM, Customer Interaction, Customer Service, Data Entry, Decision-Making, Development, Document Creation, File Organization, Issue Resolution, Mentoring, Networking, New Hire Orientation, Office Supplies Management, Online Learning, Oral Communications, Patient Communication, Peer Relationships, Problem-Solving, Quality Assurance, Record Keeping, Recruiting, Research, System Administration, Training, Troubleshooting, Vendor Invoices, Written Communications
• Completed and processed weekly payroll
• Generated employee background checks
• Completed and submitted Medicaid applications
• Generated monthly billing
• Performed all collection duties on past due accounts
• Performed daily banking deposits
• Processed incoming payments and prepared vendor invoices. Communicated with patients and answered their questions, requests for appointments, and billing concerns.
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Organized physical files and digitized records so that any team member with access could easily update and retrieve them.
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Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
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• Kept track of office supplies by checking inventory and ordering new supplies as needed. In charge of new-hire orientation and basic recruiting tasks for best-in-class talent identification.
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Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members.
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Provided expert clerical support by handling a wide range of routine and special requests efficiently.
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• Answered all incoming e-mails, phone calls, and website inquiries. Used various software to create high-quality documents, spreadsheets, and presentations for internal and external needs.
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