Patient Care Nursing Assistant

Location:

South Pittsburg, TN

Salary:

Posted:

March 22, 2025

Contact this candidate

Resume:

Felicia Cartwright

South Pittsburg, TN *****

***********@******.***

+1-423-***-****

Authorized to work in the US for any employer

Work Experience

CNA - Certified Nursing Assistant

Cumberland Health and Rehab

• Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility

• Monitored vital signs and reported any changes or abnormalities to the nursing staff

• Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste

• Documented patient information accurately in electronic health records (EHR) to ensure continuity of care

• Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times

• Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques

• Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed

• Followed infection control protocols to prevent the spread of diseases within the healthcare facility

• Ensured patient safety by implementing fall prevention strategies such as regular rounding checks on high-risk individuals

• Performed basic first aid procedures in emergency situations until further medical help arrived

• Assisted in post-mortem care including cleaning the body respectfully and preparing it for transfer

• Demonstrated excellent communication skills when interacting with patients' families regarding their loved ones' condition or needs

• Closely monitored fluid intake/output levels of assigned patients while maintaining accurate documentation

• Escorted patients safely throughout the facility during transfers or appointments outside their rooms

• Served as an advocate for elderly residents in long-term care facilities by addressing their concerns and ensuring their rights were respected

• Assisted in the implementation of individualized care plans for residents with chronic illnesses or disabilities

• Provided emotional support to residents and their families during difficult times, such as end-of-life care

• Maintained a clean and organized work environment by regularly restocking supplies and equipment

• Assisted in the admission process by gathering patient information, taking vital signs, and orienting them to the facility's policies and procedures

Vacation Rental Cleaner

• Performed thorough cleaning of vacation rental properties, ensuring high standards of cleanliness and guest satisfaction

• Collaborated with property managers to develop efficient cleaning schedules and prioritize tasks based on check-in/check-out times

• Implemented time-saving techniques and best practices to increase efficiency in the cleaning process

• Maintained a clean and organized work environment, including storage areas for equipment and supplies

• Adhered to safety protocols while handling cleaning chemicals and operating equipment

• Communicated effectively with property owners or managers regarding any maintenance or repair needs discovered during the cleaning process

• Responded promptly to guest requests or complaints related to cleanliness, resolving issues in a professional manner

• Followed established checklists to ensure all areas of the vacation rental were cleaned thoroughly, including bedrooms, bathrooms, kitchens, living rooms, and outdoor spaces

• Utilized specialized tools and equipment such as vacuums, mops, dusters, steam cleaners, and carpet extractors for optimal results

• Coordinated with other members of the cleaning team to divide tasks efficiently when working on larger properties or tight deadlines

• Inspected each room after cleaning to verify that all surfaces were properly sanitized and free from debris or stains

• Identified potential maintenance issues (e.g., broken appliances) during routine cleanings and reported them promptly for resolution by maintenance staff

• Maintained a consistent schedule while adapting quickly to last-minute changes due to unexpected bookings or cancellations

• Managed laundry services, including washing, drying, folding, and organizing linens and towels

• Implemented eco-friendly cleaning practices to reduce waste and promote sustainability in vacation rental operations

• Trained new team members on cleaning procedures, safety protocols, and customer service standards

• Maintained accurate records of completed cleanings and reported any damages or missing items to property managers

• Assisted with the setup of amenities such as toiletries, welcome baskets, or decorative arrangements for guest arrivals

• Closely followed instructions provided by guests regarding specific cleaning preferences or requirements (e.g., allergy concerns)

• Collaborated with maintenance staff to address minor repairs or maintenance tasks during routine cleanings if applicable (e.g., changing light bulbs) Customer Service

One9 Fuel Stop

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals

• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty

• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers

• Developed strong relationships with key clients through regular communication and personalized support

• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue

• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service

• Recognized as top performer within the team for consistently achieving high levels of customer satisfaction scores above XX%

• Collaborated with the sales team to identify upselling opportunities during interactions with customers, contributing to an increase in average order value by XX% CNA - Certified Nursing Assistant

Parkside Nursing and Rehabilitation

• Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility

• Monitored vital signs and reported any changes or abnormalities to the nursing staff

• Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse