Customer Service Business Development

Tamara Louise Cogley - Hawkins

Norco, CA *****

**************@*****.***

+1-424-***-****

Professional Summary

Detail-Oriented and results-driven Managing Partner/President with 5 years of experience in Business Development, Team Management, and Customer Service. Proficient in Medical Coding, Accounting, and Hospitality. Possesses certifications in OSHA 10, OSHA 30, and BLS. Willing to relocate: Anywhere

Work Experience

Managing Partner/President

Lady Biz, LLC-Chino, CA

October 2021 to January 2025

• Developed and implemented strategic business plans to drive growth and increase profitability

• Managed a team of employees, providing leadership, guidance, and support

• Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly Payroll Administrator

JC ELectrical Services-Chino, CA

January 2001 to January 2025

• Maintained employee records in the payroll system, including new hires, terminations, and changes to salary or benefits

• Verified timecards and attendance records to calculate hours worked and ensure compliance with company policies

• Generated payroll reports for management review, providing detailed breakdown of wages, taxes, and deductions

• Ensured compliance with federal, state, and local tax regulations by accurately calculating withholdings and submitting required reports

• Responded promptly to employee inquiries regarding paychecks, deductions, or tax forms

• Coordinated with finance department to reconcile payroll expenses against general ledger accounts on a monthly basis

• Assisted in year-end processes such as W-2 preparation and distribution

• Performed audits of payroll data to identify errors or discrepancies before finalizing payments Education

Certificate in Medical Administrative Support

Everest College-City of Industry - Industry, CA

April 2018 to Present

• Presidential Honor Roll.

• Perfect Attendence.

• Letters of Recommendation

Skills

• Management

• Medical coding

• Team management

• Hospitality

• Sales

• Customer service

• Microsoft Excel

• Supervising experience

• Dental receptionist

• Medical billing

• Budgeting

• Conflict management

• Medical receptionist

• Accounting

• Business development

Languages

• English - Fluent

• Spanish - Beginner

Certifications and Licenses

OSHA 10

Driver's License

OSHA 30

BLS Certification

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