Customer Service Call Center

JAELYN JENNINGS

*** ******* ****, *** ***, Sanford, Florida, 32771 407-***-**** ******.********@*****.***

CAREER PROFILE

Reliable and performance-driven customer service professional with a demonstrated work history of providing impactful results in a call center environment seeking to utilize skills and education in order to make a positive contribution to a dynamic organization.

Professional first point of contact with excellent phone and in-person etiquette.

Leverages communication abilities to generate optimal results for internal/external clients.

Manages multiple job duties in fast-paced business environment without sacrificing quality.

Proficient in Microsoft Office and types 45 words per minute.

KEY SKILLS _

●Customer Service Proficient in Filing/Editing Typing 45 wpm

●Insurance Verification Interpersonal Prof. Communication

●Proficient in Microsoft office

EDUCATION

Ultimate Medical Academy - Tampa, FL 10/2013

Medical Administrative Assistant Diploma (GPA: 3.56)

Completed an intensive, ABHES accredited training program which included:

Medical Assisting, Disease Processes, Surgical Procedures, Life Cycle of an Insurance Claim, Health Care Settings, Health Care Payers, Basics of Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems, Word Processing and Medical Practice Management Systems.

PROFESSIONAL WORK HISTORY

The Walt Disney Co. Mar/2022 – Present

PHD Specialist

Answer inbound calls and provide information on upcoming vacations

Help guest navigate the website and phone app

Sell tickets

JNR Adjustment Co Oct/2018 – 3/2022

Collection Specialist

Work collection accounts for utility companies

Assist customers with processing payments

Work with insurance companies to help get claims paid

Review claims to verify if they need to be sent to litigation

Fiserv Dec/2017 – Oct/2018

Lease Maturity Management Consultant

Answer inbound calls and provide information on current vehicle lease

Take vehicle lease payments

Take Escalation calls, and help resolve issues for customers

Work collection accounts

Assist customers with process for redeeming vehicles from repossession

Alorica May/2017 – Dec/2017

Technical Support Rep

●Answer inbound calls and provide troubleshooting assistance to customers

●Research open cases for customers who email issues to the tech support department and find resolutions remotely

●run service level reports for management

Asurion 4/2013 – 4/2017

Customer Care Rep (work from home)

Answer inbound calls and provide troubleshooting assistance to customers.

Successfully limit all calls to a 10-minute minimum, selling 10 protection plans per month.

Harbor Touch 3/2012 – 11/2012

Appointment Setter

Made outbound calls to small businesses and set appointments for demonstrating new registers.

Met all internal quotas and communicated clearly and effectively at all times.

Trident Marketing 10/2010 – 3/2012

Sales Rep

Answered inbound calls and sold directly to customers looking to switch cable companies.

Sold at least 2 direct packages per day.

The Body Shop Home office 10/2009 – 3/2010

Customer Service Rep

Answered inbound calls, assisted with taking orders and provided credits for misplaced orders.

Provided the highest standard of service by remaining responsive to client needs.

ACS (Sprint) 1/2008 – 7/2009

Tech Support Rep

Answered inbound calls and helped to troubleshoot issues with cell phone service.

Upgraded at least 30 customers to a new protection plan for their cell phones each month.

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