Administrative Support Customer Service

NATALIE OHLSSON

Pasadena, CA *****

415-***-**** *******.*******@*****.***

LinkedIn Profile

PROFESSIONAL SUMMARY

Detail-oriented and highly organized professional with diverse experience in administrative support, office management, event coordination, and business operations. Adept at handling confidential information, managing multiple projects simultaneously, and fostering positive relationships with clients, teams, and stakeholders. Proven ability to work across departments to streamline operations, improve processes, and support strategic initiatives.

SKILLS

Administrative Support & Office Management

Event Planning & Coordination

Financial & Expense Reporting

HR & Employee Onboarding

Effective Communication & Customer Service

Process Improvement & Data Management

Software: Microsoft Office Suite, Excel, Salesforce, Jira, Lucid Chart, CBORD, Google Suite

PROFESSIONAL EXPERIENCE

California Institute of Technology (Caltech) – Pasadena, CA

Office Assistant – Dean’s Office

May 2024 – Present

Managed records for over 50 student tutors (UTAs), improving organization and accessibility for tutoring programs.

Coordinated office events, meetings, and departmental communications, ensuring smooth operations and engagement.

Facilitated review and processing of 12 Term Waivers, ensuring compliance and timely processing within university guidelines.

Assisted with Board of Control (BoC) meetings, contributing to discussions on student policies and academic matters.

Processed Overload requests and reinstatement petitions, ensuring accurate documentation and timely follow-up.

Supported strategic planning for departmental tasks, providing administrative assistance to Deans and department heads.

Caltech Dining Services – Pasadena, CA

Business Operations Assistant

May 2024 – Present

Managed financial records and expenses for 5 campus dining locations, utilizing CBORD and Excel for tracking and reporting.

Audited and processed 150+ invoices weekly for dining and retail locations, ensuring accurate payments and reconciliations.

Organized and digitized accounting records for the past 4 years, improving efficiency after COVID-related disruptions.

Open Doors, USA – Santa Ana, CA

Administrative Assistant & HR Assistant

June 2022 – February 2024

Provided comprehensive administrative support to the HR Director, including onboarding, background checks, and job posting creation.

Developed and implemented training materials, including guidelines for employee timecards, job descriptions, and company policies.

Organized and maintained both digital and physical filing systems for employee records, improving document accessibility.

Coordinated calendar management, scheduled meetings, and processed correspondence for multiple departments.

Managed confidential HR documentation, supported donor relations, customer service, and accounting departments.

Created detailed onboarding materials and orientation schedules for new employees, ensuring smooth transitions.

Chignon Salon – Pasadena, CA

Master Hair Stylist

December 2019 – May 2022

Delivered a wide range of hairstyling services, including cuts, color treatments, and straightening, while building a loyal client base.

Managed personal finances, tracked inventory, and contributed to salon revenue through product sales and upselling services.

Provided exceptional customer service, creating a welcoming atmosphere for clients and fostering long-term relationships.

Lunar Design – San Francisco, CA

Administrative Assistant

January 2015 – December 2019

Managed phone systems, emails, and mail distribution to ensure seamless communication within the office.

Coordinated office logistics, including supply ordering, organizing events, and maintaining office inventory.

Generated reports, handled data entry, and supported executive team with scheduling and meeting arrangements.

Provided administrative support for the team, including document scanning, filing, and office maintenance.

EDUCATION

Santa Monica College – Santa Monica, CA

Coursework in Psychology, Foreign Language, and Culture

City College of San Francisco – San Francisco, CA

Coursework in Italian, French, and History

VOLUNTEER EXPERIENCE

Frontier Church – Pasadena, CA

Hospitality & Children's Ministry Volunteer

May 2021 – Present

Provide hospitality services and assist in teaching children’s ministry, fostering a positive and welcoming environment for church families.

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Google Suite (Docs, Sheets, Drive, Calendar)

CBORD, Salesforce, Jira, Slack, Teams

Lucid Chart, Exeter, REGIS

E-Verify, DocuSign

KEY STRENGTHS

Proven track record in improving operational efficiencies

Strong interpersonal and communication skills

Highly adaptable to new software and technologies

Excellent multitasker with attention to detail

Reliable team player with leadership experience in office management and event coordination

REFERENCES

Available upon request.

Contact this candidate