Customer Service Medical Office

Aliya Lloyd

***** ******* ****** ******, ** ***** 773-***-**** *****.*******@*****.***

PROFESSIONAL PROFILE

Customer service focused professional with healthcare industry experience. Able to build and maintain optimal relationships with supervisors and peers in order to achieve goals and maximize productivity. Follow policies, procedures, and guidelines to assure consistent quality. Able to succeed in a deadline-driven environment.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Video Communication Platforms – Zoom and Google Meet.

Microsoft Office Applications – Word and Excel; Type 34 WPM.

KEY QUALIFICATIONS

Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance

Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management

Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding

Medical Billing Medical Office Medical Administrative Patient Registration Data Entry

EDUCATION

Ultimate Medical Academy Diploma – Medical Office and Billing Specialist, 2024

WORK EXPERIENCE

Ultimate Medical Academy – Dolton, IL 10/2023 – 08/2024

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Took actions necessary to accomplish academic goals.

Navigated new technology, utilized available resources, and set realistic expectations.

Sertoma Star Services – Crete, IL 12/2023 – 02/2024

Direct Support Professional

Worked with patients with behavioral disorders.

Provided support tailored to the needs of each individual.

Participated in the physical care, behavioral intervention, and activities of daily living.

Safeguarded the confidentiality of private information.

Nabisco – Chicago, IL 07/2021 – 07/2023

Machine Operator

Operated machinery in a safe and efficient manner and in accordance with company procedures.

Worked within Standard Operating Procedures (SOP) and Job Safety Analysis (JSA).

Maintained a clean work environment, efficient workspace, and proficient work processes while completing tasks as a productive team member.

Ford Motor Company – Chicago, IL 05/2019 – 06/2021

Production Associate

Assembled in accordance to verbal and written instructions.

Inspected to ensure quality and adherence to procedures.

Recorded appropriate information on daily and weekly job sheets.

Complied with company standards of quality assurance and quantity control.

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