Customer Service Data Entry

Bernetta Richardson

Fayetteville, NC *****

**********@*****.*** 910-***-****

Professional Summary

Dedicated and resourceful professional with extensive experience in customer service, account management, and administration. Highly adaptable and skilled at resolving customer concerns, managing multiple tasks, and implementing process improvements. Seeking an opportunity to leverage my skills in a dynamic, growth-focused organization.

Core Competencies

Customer Service Excellence

Account Management

Conflict Resolution

Billing & Payment Processing

Process Improvement

Multitasking & Time Management

CRM Systems & Data Entry

Training & Mentorship

Communication Skills

Professional Experience

Customer Service Representative

Foundever – Fayetteville, NC

July 2024 to Present

Delivered outstanding customer service by handling high volumes of inquiries and resolving issues in a timely manner, consistently exceeding performance metrics for response time and customer satisfaction.

Assisted customers with navigating the website, troubleshooting technical issues, and processing online orders.

Maintained accurate records of customer interactions in CRM for analysis and follow-up.

Identified common customer pain points, recommending process improvements to reduce handling times and enhance service quality.

Mentored junior team members to improve performance and team productivity.

Account Supervisor

Everise – Remote

October 2021 to April 2024

Managed and resolved complex account issues for Medicare clients, offering empathy and support in line with company policies.

Processed payments, provided benefit information, and ensured customer satisfaction by acting as a liaison between clients and multiple departments.

Assisted with billing inquiries, claims, and enrollment issues, ensuring proper documentation and HIPAA compliance.

Guided clients through difficult situations, providing resolution strategies and following up to ensure complete customer satisfaction.

Supervised and trained junior agents, improving team performance.

Tow Truck Dispatcher

Mitchell’s Towing and Recovery – Fayetteville, NC

June 2021 to October 2021

Managed emergency service calls, dispatching tow trucks and coordinating logistics between customers, drivers, and service providers.

Utilized Fleetmacs and Tow Books software to track driver routes and maintain accurate records of service requests.

Ensured timely delivery of services by managing driver schedules and monitoring hours of service.

Handled customer inquiries professionally, resolving issues related to tow schedules and service locations.

Data Processing Clerk and Sales Scheduler

Terminix – Fayetteville, NC

March 2020 to August 2020

Answered inbound calls and managed sales appointments, scheduling inspections and services for potential clients.

Followed up on internet leads and worked with Sales Managers to coordinate schedules and resolve issues.

Processed customer payments and entered sales data, maintaining accuracy and attention to detail.

Managed customer accounts and ensured a smooth sales process through excellent communication and follow-up.

Customer Service Specialist

ECLERX – Fayetteville, NC

December 2019 to February 2020

Provided customer support via inbound calls and live chat, resolving technical issues related to cable, internet, and home phone services.

Processed payments and billing inquiries while ensuring high-quality service and compliance with company policies.

Assisted in troubleshooting and resolving service issues, utilizing IT tools to identify and fix technical problems.

Special Assets, Revolving Credit Collections Representative

BB&T Call Center – Lumberton, NC

September 2017 to October 2019

Contacted clients to bring credit card and line of credit accounts current, negotiating payment arrangements.

Managed high-volume inbound and outbound calls, identifying and resolving issues with delinquent accounts.

Utilized skip tracing, negotiated settlements, and offered hardship programs to assist clients in financial distress.

Program Coordinator Assistant

Bladen Smart Start – Elizabethtown, NC

September 2016 to February 2017

Supported the coordination and scheduling of programs for children ages zero to five.

Managed financial records, prepared invoices, and ensured timely payments for vendors and service providers.

Assisted with strategic planning, organizing meetings, and maintaining accurate records for staff and Board Members.

Education

High School Diploma

East Bladen High School, Fayetteville, NC

SouthEastern Community College

Pharmacy Technology - 2010

Technical Skills

CRM Systems (Salesforce, Zendesk)

Microsoft Office Suite (Excel, Word, Outlook)

Fleetmacs and Tow Books Software

Payment Processing Systems

Data Entry & Reporting

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