Collections Specialist Accounts Receivable
Resume:
SUMMARY
Bilingual talented Collections Specialist persistent with customers and seasoned in overcoming objectives. Experience mostly in skip tracing and recovering delinquent loans 50+ days over. Bringing over 17+ years of experience and driven mentality. Veteran Collections Specialist with top-notch follow-through and methodical approach. Strong researcher successful at persuading customers and obtaining payments. Dedicated Debt Collections Specialist accurate in processing payments and efficient in completing daily tasks in fast-paced environments. Proficient computer skills, compliance requirements and payment schedules. Seeking role with increased responsibility. Reliable Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards. Dedicated Accounts Receivable Specialist with 17+ years of professional experience in credit, collections and cash application. Expert in accurately posting payments via bank statements, lock box and credit cards to keep accounts current. Excited to bring talent, leadership, and in-depth knowledge of accounts receivable to growing organization. Talented Accounts Receivable Specialist with 17+ years' experience in financial services, collections, and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem-solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
SKILLS
Service Quality Standards
Analytical and Critical Thinking
Payment Processing
Payment Solicitation
Attention to Detail
Administration and Management
Negotiation and Resolution
Debt Repayment Negotiation
Managing Delinquent Accounts
Payment Scheduling
Customer Relationship Management
Credit Extension Negotiation
Financial Documentation
Delinquent Account Notification
Persuasive Negotiation
Conflict Resolution
Persuasion Strategies
Performance Improvement Techniques
Loan Origination and Underwriting
Investigation Due Diligence
Payment Acceptance
Familiar With Locating Individuals
Account Monitoring
Skip Tracing
Credit and Collections
EXPERIENCE
BMG Money March 21/ present
Personal Government Loans, Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Processed payments over phone and set up recurring drafts.
Received payment and posted to appropriate customer accounts.
Arranged for debt repayment and established repayment schedule based on customer finances.
Reviewed accounts to determine payment plan compliance.
Located and monitored overdue accounts using billing system to begin collections process.
Located debtors by utilizing skip tracking and other strategies.
Legal Collections Officer
Plantation, FL
Moody, Jones, & Ingino, P.A./ Oct 2021 to March 21
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Processed payments over phone and set up recurring drafts.
Received payment and posted to appropriate customer accounts.
Arranged for debt repayment and established repayment schedule based on customer finances.
Reviewed accounts to determine payment plan compliance.
Located and monitored overdue accounts using billing system to begin collections process.
Located debtors by utilizing skip tracking and other strategies.
Completed skip traces on customers failing respond to collection efforts.
Overcame objections by applying advanced training and persuasion techniques.
Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
Followed up with clients on hardships
Assisted lead lawyer with translations in bilingual cases.
Debt Recovery Specialist
Tustin, CA
CIG Financial/ Sep 2021 to Oct 2021
Processed payments over phone and set up recurring drafts.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Reviewed accounts to determine payment plan compliance.
Established solid record of maintaining consistent performance and quality levels.
Secured payments by following up with customers which disregarded promise to pay.
Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
Utilized talents and expertise to locate customers with aged accounts.
Prioritized accounts based on total amount owed and credit bureau reports.
Accepted and processed customer payments and applied toward account balances.
Calculated clients' available monthly income to meet debt obligations.
Answered client questions about factors affecting credit and recommended suggestions to improve credit scores.
Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
Created debt management plans, spending plans or budgets to assist clients in meeting financial goals.
Debt Recovery Specialist
Miami, FL
First Bank Florida/ May 2017 to Sep 2021
Provided assistance creating plan to manage settlements and write off plans.
Loan modifications according to client life changes
Followed up with clients on hardships
Recovered delinquent auto lending loans between 30-49 days late
Recovered delinquent loans over 50+ days late
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Processed payments over phone and set up recurring drafts.
Met demands of busy collections group by performing high volume of daily calls.
Reviewed accounts to determine payment plan compliance.
Located debtors by utilizing skip tracking and other strategies.
Overcame objections by applying advanced training and persuasion techniques.
Established solid record of maintaining consistent performance and quality levels.
Secured payments by following up with customers which disregarded promise to pay.
Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
Utilized talents and expertise to locate customers with aged accounts.
Prioritized accounts based on total amount owed and credit bureau reports.
Auto Loans Manager
Miami, FL
United Quest Financial/ Oct 2012 to Apr 2017
Evaluated credit and background information to process loan applications.
Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Met with applicants to obtain information for loan applications and answer questions about processes.
Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Identified valuable solutions for customers with credit problems.
Reviewed credit histories from applicants and determined feasibility of granting requested loans.
Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
Cultivated partnerships with individuals and firms to better promote products meeting customers' needs.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
EDUCATION AND TRAINING
BBA: Business Administration And Management
Universidad UVM Apr 1987
CDMX
LANGUAGES
English:
Professional
Spanish:
Native/ Bilingual
Contact this candidate