Customer Service Technical Support
Resume:
Nezare Blount
Las Vegas, NV *****
*********@*****.***
Exceptional customer service agent with five years experience in retail/sales and management. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Technical Support
Cox Communications Inc.-Las Vegas, NV
March 2022 to Present
My job was to engages in real-time troubleshooting with customers to resolve technical issues. Educates residential Cox customers about the use of products and additional service opportunities. Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience.
Provider Relations Specialist
Optum VA CCN-Las Vegas, NV
October 2021 to Present
My job was to Providing providers service on spending account Educate on account Benefits of account When and how to use the funds in the account They’re an online bank so understanding website Navigating website Registration Enrolling or signing onto website Understanding online banking How to navigate a bank website in general Helping provider with tax forms in general Updating accounts with general demographic information going over claims referral procedures 24-7 Intouch
Ulta Beauty - Benefit Cosmetics-Las Vegas Valley, NV September 2018 to March 2020
My position consists of answering any questions, finding solutions to issues, addressing concerns or complaints and providing important information. Tracking the customer order providing info bout company products.
Retention Representative
Push Innovation Live-Las Vegas, NV
July 2017 to July 2019
Receive high volume of incoming phone calls and respond to inquiries. Provide information regarding products and services, billing, repair, shipping, collections and respond to other types of inquiries provide pricing and delivery information.
Seize opportunities to up-sell product
Call Center Representative/ loan processor
Kotobuki-Las Vegas, NV
January 2017 to July 2017
Evaluates loan applications and documentation by confirming credit. Acknowledge applicant's issues by answering questions; responding to request and other inquiries. Approve or reject loans applications Follow up with clients.
Customer Service Representative/Call Center
Sitel-Las Vegas, NV
June 2016 to April 2017
Obtains client's information by answering telephone calls; interviewing and verifying client's information. Maintains and improves quality results by adhering to standards and guidelines Remain up to speed regarding lending and other financial services with the credit company equifax the crediting company. Assistant Store Manager
Styles for Less-Las Vegas, NV
June 2015 to May 2016
Train new hires by reviewing and revising orientation. Attracts customers by originating display ideas; following display suggestions Constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor. Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Education
College of southern Nevada in Business management
College - Las Vegas, NV
2012 to 2016
Valley high School in General
High School - Las Vegas, NV
2007 to 2010
Skills
• Customer Service (7 years)
• Cash Handling (7 years)
• Management (3 years)
• Computer Skills (Microsoft, Excel, Power Point) (7 years)
• Communications (7 years)
• Customer Support
• Call Center
• CSR
• Customer Care
• Financial Services
• Retail Management
• Store Management Experience
• CRM Software (4 years)
• Account Management
• Pricing
• Marketing
• Employee Orientation
• Recruiting (3 years)
• Interviewing
• HR sourcing
• Microsoft Excel
• Communication skills
• Inside sales
• Google Suite
• Cold calling
• Customer relationship management
• Account management
• Direct sales
• Live chat
• Typing
• Recruiting
• Technical support
• Conflict management
• Analysis skills
• SharePoint
• Hospitality
• Negotiation
• Presentation skills
• Sales
• Customer service
• B2B sales
• Microsoft Office
• Microsoft Word
• Accounting
• Word processing
Certifications and Licenses
Technical support
Loan processing
January 2017 to July 2018
Loan processing
Certified Professional Medical Services Manager
CompTIA Network+
CPR Certification
BLS Certification
Senior Professional in Human Resources
Certified Benefits Professional
Global Professional In Human Resources
Certified Scrum Master
SHRM Certified Professional
SHRM Senior Certified Professional
Additional Information
Skill Set
• Microsoft Suite/Excel spreadsheets
• Data Entry professional
• Administrative/technical assistance
• Management
Contact this candidate