Account Manager Senior Recruiter
Resume:
Mercedes Tucker
St. Louis, MO
***********@*****.***
Results-Oriented Healthcare Staffing Account Manager/Senior Recruiter seeking a remote position. Industry skills include 9+ years as a ‘producer’ in metrics-driven environments, account management, contingent healthcare (permanent) staffing recruitment, physician recruiting, relationship building, support/operations, executive sourcing and negotiations. Also skilled in HIPAA, Release of Information (Medical Records), Epic, Allscripts, Erecruit, Genesis, Workday, banking collections, collaboration, and employee training. Authorized to work in the US for any Employer. Work Experience
Physician Consultant
Cross Country Locums / Cross Country Healthcare
November 2022 to Present
· Implement a detailed recruiting strategy to recruit Locums Physicians nationwide.
· Gather and closely review relevant application(s), verify credentials, etc.
· Work closely with Account Executives to ensure the candidate is an ideal fit for client and committed to completing assignment(s).
Senior Recruiter / Healthcare Account Manager
Cross Country Search (Contingent/ Permanent Placement) / Cross Country Healthcare May 2021 to November 2022
· Promoted to Account Manager within 3 months of being promoted to a recruiter title. Promoted to Senior Recruiter January 2022 due to surpassing multiple revenue goals.
· Utilized relationship-building skills to grow working relationships with clients. Earned trust and respect through excellent communication and follow-through.
· Managed a full desk while growing client requisitions and assisted in training new recruiters.
· Grew an MSP Target Client from a Contingent-only model into an RPO model adding an additional $100k to company’s bottom line.
· Exceeded 50,000 in fee each quarter for hard-to-fill RN, Revenue Cycle, and Healthcare Support roles in difficult locations such as Alaska.
· A Top Producer from 05/2020 until transfer into Locums.
· Built trust with candidates by providing excellent and honest communication.
· Negotiated with clients and candidates regarding pay, schedules, etc.
· Provided market insight to clients and candidates in consideration of current market candidate pools, compensation ranges, etc.
· Recruited for every aspect of healthcare staffing including clinical, support, and leadership. Recruiter
Cross Country Search (Contingent) / Cross Country Healthcare January 2021 to April 2021
· 90k in total fee 1st quarter as a full-time recruiter on split accounts. Roughly 180k in total revenue towards the department’s bottom line within my first quarter of full-time recruitment.
· Recruit on a permanent placement basis for all levels of healthcare and all clinical specialties.
· Worked closely and effectively with Account Managers and all members of staff. Recruiting Coordinator
Cross Country Search / Cross Country Healthcare
January 2020 to January 2021
· Provided total operational support for a Contingent Unit of 8 Account Managers/Recruiters.
· Created and presented production, metrics, and vendor-specific reports for weekly meetings.
· Met with vendors as needed. Learned site-specific algorithms from vendors such as Indeed and relayed knowledge to increase the team’s knowledge of the platform. Discussed payments and billing issues as needed.
· Provided $50k in direct revenue during the height of the pandemic in addition to daily operational- support tasks.
· Provided total support regarding job postings and candidate resume edits.
· Coordinated with sister units to utilize resources between each unit and increase production.
· Recruited candidates and presented them to Account Managers. Worked closely with Account Managers to ensure candidate and client were a mutually beneficial ‘fit’.
· Negotiated rates and/or benefits with candidates on behalf of client. Research Associate / Sourcer
Cejka Executive Search / Cross Country Healthcare
September 2018 to January 2020
Release of Information Specialist
CiOX Health
October 2016 to September 2018
· Designed, created, and implemented a comprehensive 50-page training manual per Company, Client, and Federal regulations to train new-hire ROI specialist.
· Trained new hire ROI staff directly.
· Determined which requests were ROI requests, the proper way to mail, email, or fax them, billing type, and what information to release. Forwarded requests that were not ROI requests to correct department(s).
· Worked closely with management when requests needed special attention (i.e. missing medical records).
· Navigated between Allscripts Electronic Health Record and multiple other programs to create patient chart releases. Multi-tasked in-between by answering phone calls, co-worker questions and communicating with management/staff via email, chat, phone, and in-person.
· Logged Patient Data into a tracking operating system and sent Correspondence Letters when necessary.
· Certified Attorney (Affidavit) requests when specified.
· Quickly tracked invoices, amounts, and location of package to address customer status checks.
· Maintained production requirements and reported production numbers to management each week via Excel.
· Ability to work independently, but also as part of a team. JP Morgan Collections Representative
Client Services, INC
July 2014 to October 2016
· Worked closely with the Director as part of a team of top billers. Responsible for closing and maintaining assigned files. Ensured that all accounts that had payments on file were up to date as well as followed up on pending accounts.
· Negotiated payments on highly sensitive JP Morgan-Chase portfolio per Frank Dobb Law, company and client procedures, and various State Laws. Create payment plans when necessary.
· Ensured all calls were handled with 100% professionalism, quality, and compliance on all interactions.
· Multi-tasked in a busy call-center environment between in-bound, out-bound, and transfer calls. Made and kept all appointments and follow-up payments reminders to payors.
· Educated payors on their options, including negotiating offering Settlements when available.
· Negotiated with Attorneys/Paralegals and debt-consolidation companies. Pharmacy Technician
Walgreen’s
May 2012 to July 2014
· Assisted patients by accurately entering patient insurance and prescription info into database.
· Informed Patients of insurance denial and contacted insurance company if needed.
· Worked closely with Pharmacist to accurately fill and dispense medications per FFD regulations. Restocked pharmacy with medications and supplies through use of tel-gun tracking and software.
· Placed order for pharmacy medications when Senior Pharmacy Tech was unavailable. Education
Bachelor of Health in Leadership
University of Missouri - Columbia, MO, US
Associates of Arts in Pre-Nursing Track
Ozarks Technical Community College - Springfield, MO, US Skills
• Epic
• HR Sourcing
• Sales (10+ years)
• Recruiting
• Research
• EMR Systems
• ATS
• Sourcing (5 years)
• Inventory
• Negotiation
• Live Chat
• Talent Acquisition
• retail sales
• Pharmacy Technician Experience
• Allscripts
• Medical Records (3 years)
• Interviewing (4 years)
• Employee Orientation
• Quality Assurance
• Taleo
• Workday
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