Property Manager Customer Service
Resume:
J P
Jessica Peavy
Professional Summary
To secure a position with a stable and profitable organization, where I can help the organization reach their goals by using my communication, customer service, and relationship building skills to close deals while being a team player.
Diligent property manager with proven history of managing diverse property portfolios and ensuring tenant satisfaction. Successfully managed multiple properties, overseeing maintenance, leasing, and financial operations. Demonstrated proficiency in conflict resolution and tenant relations, ensuring smooth and efficient property management. Work History
Cleveland Square Apartments - Property Manager
Cleveland Texas
06/2024 - Current
First Financial Bank - Bank Teller
Conroe Texas
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
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Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
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Completed final move-out walk-throughs with tenants to identify required repairs.
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Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
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Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
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Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
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Followed up on delinquent tenants and coordinated collection procedures.
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Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
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************@******.***
Conroe, TX 77301
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Skills
● Inside sales
● Medical Office Experience
● Medical receptionist
● Front desk
● Fair Housing regulations
● Customer service
● Medical Scheduling
● Filing
● Phone etiquette
● Receptionist
● Office experience
● Communication skills
● Medical Records
● MS Office
● Office management
● EClinicalWorks
● HIPAA
● Medical terminology
● Organizational skills
04/2023 - 06/2024
Family Medicine - Medical Secretary
Conroe Texas
03/2021 - 04/2023
Med Data Care Pro - Lien Specialist
The Woodlands, TX
08/2019 - 02/2021
GIADA - Data Entry Clerk
Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
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Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
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Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
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Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
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● Processed customer transactions promptly, minimizing wait times. Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
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Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
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Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
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Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
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Answered telephone calls to offer office information, answer questions, and direct calls to staff.
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Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
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Kept information confidential and followed HIPAA guidelines to maintain patient trust.
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Registered new patients in electronic medical records prior to appointment scheduling.
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Supported office staff and operational requirements with administrative tasks.
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Located, checked in, and pulled medical records for patient appointments and incomplete charts.
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Identified opportunities for waste reduction through careful analysis of production data, leading to cost savings and more sustainable practices.
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Established preventative maintenance schedules for line equipment, increasing reliability and reducing unplanned downtime.
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Coordinated with quality control teams to ensure all products met company specifications and customer expectations.
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Boosted overall productivity by providing hands-on training and guidance for new hires on the line.
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● Time management
● Data Entry
● Microsoft Office
● Insurance Verification
● Computer skills
● Patient care
● Microsoft Excel
● Billing
● Yardi
● Property management
● Payment collection
● Property inspections
● Customer service-focused
● Rent collection
● Lease renewals
● Tenant relations
● Staff management
● Leasing and sales
● Eviction procedures
● Property tours and inspections
● Fair housing mandates
● Administrative support
● Occupancy management
● Maintenance scheduling
● Tenant and eviction laws
● Multi-family property management
● Property management expertise
● Property accountability
● Preparing property agreements
Austell, GA
02/2017 - 02/2019
Sunbrook Academy - Lead Preschool Teacher
Austell, GA
01/2016 - 01/2018
Waffle House - Server
Conroe Texas
01/2010 - 03/2016
● Completed data entry tasks with accuracy and efficiency.
● Followed established procedures to enter and process data correctly.
● Organized, sorted, and checked input data against original documents. Scanned documents and saved in database to keep records of essential organizational information.
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Entered data into various computer systems accurately using Microsoft Office Suite.
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Verified accuracy of data entered into system to produce error-free reports.
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● Assisted and supervised [Number] children through entire school day. Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
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Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
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Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
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Applied play-based strategies to provide diverse approaches to learning.
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● Utilized books, songs and games to engage students. Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.
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Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
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Served food and beverages promptly with focused attention to customer needs.
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Worked with POS system to place orders, manage bills, and handle complimentary items.
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Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
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● Cultivated warm relationships with regular customers. Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
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Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
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Education
01/2010
Willis High School
Willis, TX
Diploma
Maintained a clean and orderly dining area for an enjoyable guest experience.
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Personal Information
● Willing To Relocate: Anywhere
● Authorized To Work: US for any employer
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