Customer Service Representative
Resume:
Valerie Thompson
***** ********** ****, **** *** *************@*****.***
Lutz, FL 33558
Experience
procurement contracts support analyst
Raymond James and Associates, Inc., St. Petersburg, FL 2024
•Audited third party contracts for policy and terms compliance
•Collaborated with internal procurement functional teams, legal resources, suppliers, and business partners
•Utilized and navigated vendor sourcing and management systems (PeopleSoft and SNOW) to correlate to contract management system
•Identified inefficiencies and provide recommendations for various systems
Requisition-To-Pay Payment specialist
Johnson & Johnson, Inc. Tampa, FL 2023-2024
•Was responsible for building and managing vendor invoice and payment processes by monitoring discount opportunities; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding credit memos; issuing stop-payments, and resolving payment failure issues.
•Performed Aged Trial Balance process management & supporting research, ATB supplier credit recovery activities, and related supplier communications process coordination. Analyze, and resolve supplier ATB disputes, and credit recovery discrepancies with R2P Associate.
•Conducted monthly bank reconciliation review and research for open variance items between Bank Account & AP sub-ledger activities. Perform monthly system ledger financial closing activities and intercompany AP loan account balance reconciliations.
•Provided high levels of customer service support to all business units and suppliers. Provide support and training related to Accounts Payable Invoicing and Payment issues.
•Conducted Performance monitoring & monthly reporting of cash flow (Weighted DPO, etc.) & discounts to R2P Management stakeholders.
•Provided support for and assistance with the analysis, and issue resolution inquiries and/or disputes on AP Specialist related process support activities.
•Interacted directly with suppliers and employees to ensure compliance of the Global Procurement Policy and country specific laws
•Ensured SOX Controls, Finance Policies, Documented Procedures are enforced
requisition-To-Pay Associate
Johnson & Johnson, Inc. Tampa, FL 2016-2023
•Was responsible for ensuring a seamless experience for the requester/business partner when using the sourcing and contracting services by coordinating the process/interactions with the associates in sourcing and contracting
•Addressed supplier related inquires related to the transacting of POs, physical processing of invoices, wire transfer requests, and/or supplier master data
•Was responsible for insuring compliance to the defined processes when engaging with the various end users (requestor, business partner, suppliers, fellow associates)
•Had the primary responsibility for creating and maintaining supplier data in concert with its use within the source-to-settle process
•Managed the purchase order process, including creating and approving the purchase requisition, verifying budget alignment, and confirming delivery of orders
•Received, analyzed, and resolved supplier inquiries and disputes, managed purchase execution, contract intake, sourcing events, and exception purchase needs, and tracked and monitored the deliveries of goods and services
•Manually reviewed, processed & posted invoices (physically received, and/or invoices that fail SAP auto posting) to the AP Sub-ledger against the corresponding Purchase Order.
•Executed sourcing events, evaluated results, communicated with suppliers on quotes, interfaced with contracting, and enabled updates in ERP systems
•Lead a change process improvement project in regards to the eventual elimination of the Spot Buy Queue
senior business analyst
Citigroup, Inc. Tampa, FL 2014-2015
Document Coordinator
•Created and maintained a SharePoint database that houses all level three operating procedures for the Third Party Management team
•Performed preliminary review of all level three operating procedures after they are submitted by the procedure owners and collaborated with internal stakeholders to ensure compliance to Citigroup Third Party Management Operations Policy
•Presented all level three operating procedures to the OPAG (Operating Procedure Advisory Group) and sent back to the procedure owners for revisions
•Prepared and delivered metrics of the team’s measurable developments to upper level management
•Created and maintained reports for upper level management to identify completed correlation and remaining gaps in the Third Party Management lifecycle
Analytics and Contract Compliance
•Audited accounts payable documents for correlation with proper internal records/contracts and ensured adherence to Citigroup Supplier Procurement Operations Policy
•Created and maintained reports for upper level management to identify completed correlation and remaining gaps
•Utilized and navigated vendor sourcing and management systems (P2P and CASP) to correlate to contract management system (eSourcing)
•Identified inefficiencies and provided recommendations for various systems
•Collaborated with internal procurement functional teams, legal resources, suppliers, and business partners
•Audited third party Outsource Service Provider (OSP) contracts for policy and terms compliance
•Managed team member assignments for translation of contracts and contact Business Supplier Relationships as needed
administrative assistant
Art Institute of Tampa Tampa, FL 2013–2014
•First line of communication for the admissions department. Ensured that all students and visitors were welcomed to the campus
vendor relations manager/project administrator
WellCare Health Plans, Inc. Tampa, FL 2013
•Processed daily customer service agent termination requests
•Completed new hire process flow/requests
•Assisted in all phases of project coordination, project planning implementation, and monitoring results
•Identified opportunities for departmental improvements by creating and analyzing various reports
procurement Operations Specialist
Kforce, Inc. Tampa, FL 2011-2013
•Managed purchase order process for all Firm spend over $1000
•Managed preferred office supply and IT equipment vendors to ensure users were compliant and proper approvals were received
•Assisted with the management of the corporate travel partner to ensure travelers were coded correctly for billing purposes and completed exception reporting for upper management weekly
•Assisted with monthly metrics reporting for the travel and corporate real estate divisions
•Managed monthly transactions on the procurement PCARD to ensure all costs were accurately billed back to appropriate division
•Reviewed travel patterns for core associates and negotiated hotel rates across the country saving the firm approximately $70,000
•Assisted management with corporate housing needs, transactions, issue resolution, and compliance throughout the Firm
•Completed an RFP for office supplies with Office Depot, Staples, and Office Max to ensure that the Firm was getting the most competitive pricing
Corporate support representative (2009-2011)
•Recorded, logged, and analyzed all company customer service data information including: time sheets, interview room usage, visitors, badges, voicemail, stopwatches for resume formatting, and contact data for resumes
•Trained new Corporate Support Representatives on all job duties
•Main contact point for all co-workers within the company
Education and skills
•Bachelor's Degree in Psychology – Neumann University, Aston, PA (1998)
•Microsoft Excel Advanced Training (2012)
•Proficient in Microsoft Suite including Word, Excel, PowerPoint, Access, Project, and Outlook; SharePoint; eMarketplace; Salesforce; iCertis; ARAVO; Lotus Notes; Remote Deposit Service; SAP; eSourcing; CASP; P2P; PMX; Concur; PeopleSoft; SNOW; Visio; QuickBooks; InContact; Xcelys; CARS; and extensive working knowledge of the internet. Possess the ability to learn and adapt to employer specific software programs.
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