Practice Manager Board Certified

CYNTHIA L PIERAMI

*************@*****.*** 215-***-**** Wynnewood, PA 19096

Summary

As an energetic, enthusiastic, assertive, empathetic, proactive and dedicated management professional with strong analytical and problem solving skills, I bring over 30 years of cross-functional team and customer focused leadership and a unique skill set to the executive management level with creative and out-of-the-box thinking combined with solid results-oriented planning, a proven track record of motivating operational excellence, optimizing efficiency and achieving business objectives.

Skills

Policy and procedure development

Referral management

Medical personnel recruitment

HIPAA and OSHA regulations

Experience

Eastern Pennsylvania Orthopedic Associates Philadelphia, Pennsylvania

Practice Manager

11/2003 - 09/2024

Oversaw the execution and overall operation of this high pressure medical practice and its four locations

Patient referrals, patient treatments, expert reports and medical opinion by Board Certified orthopedic doctors

Implemented policies and pas required and in accordance with HIPPA

Served as point of contact for all staff including physicians and attorneys

Liaison for Attorney/Physician regarding consideration for their/our patients' treatments

Ensured all staff scheduled all recommended diagnostics, pain management or surgical evaluations

Supervised and evaluated staff and employee reviews keeping accurate record of employee attendance

Provided positive direction to motivate quality performance

Interviewed, hired, disciplined and fired personnel when necessary

Trained new hires in all departments

Inspected supplies, maintained inventories and coordinated maintenance of medical equipment as required

Oversaw billing and collection of all accounts

Established policies, guidelines and strategic objectives

The Wound Clinic Broomall, Pennsylvania

Practice Manager

05/1994 - 08/2003

Maintained financial records, including billing and accounts receivable and payable.

Coordinated staff recruitment, training, and scheduling activities.

Monitored compliance with HIPAA regulations concerning patient privacy rights.

Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.

Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.

Managed vendor relationships for supplies and services related to the practice.

Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.

Negotiated favorable terms on behalf of the practice when contracting with vendors or third party payers.

Ensured compliance with relevant state laws governing healthcare practices.

Supported entire practice's staff, which boosted efficiency and improved overall process flow.

Ordered supplies needed and kept tabs on inventory levels.

Created and implemented policies and procedures for effective practice management.

Motivated staff by offering direction and providing constructive feedback.

TekCom Corporation Philadelphia, Pennsylvania

Marketing Manager

04/1985 - 06/1992

Developed and implemented marketing plans for new products.

Analyzed market trends to identify potential opportunities for growth.

Conducted customer research to gain insights into consumer behavior.

Created content for promotional materials, including brochures, flyers, and websites.

Organized trade shows and exhibitions to promote brand awareness.

Designed graphics and logos for advertisements, newsletters, and other marketing collateral.

Coordinated with external vendors to produce promotional items such as t-shirts and mugs.

Planned events such as webinars or seminars to engage customers.

Drafted press releases announcing new products or services.

Education and Training

The Pennsylvania State University University Park, PA

Bachelor of Science in Marketing

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