Human Resources Professional

Victoria Dunne

510-***-**** *****************@*****.*** Ripon, CA She/her

www.linkedin.com/in/dunnevictoria

Summary

●10+ years’ experience providing guidance and resolution of HR issues across the breadth of HR’s services and offerings, with exceptional quality, including, but not limited to: recruitment and staffing, workplace accommodations, internal customer experience, compensation, training and development, on/off-boarding, budgets, benefits liaison, employee relations

●Provide guidance and resolution of HR issues across the breadth of HR’s services and offerings, with exceptional quality

●Deliver optimal and personalized care experiences to all levels of the organization through multiple communication channels, including chat, phone, and casework

●Contribute to a highly collaborative, cross-functional team dedicated to continuously improving the workforce experience

●Partner closely with centers of excellence to influence improvement in programs and offerings based on the voice of internal customers and customer experience

●Coach end users through the use of HR technology systems

●Optimized onboarding, data entry, and compliance systems; improved retention by 25-30%.

●Expert in managing HRIS implementations and new hire orientations to streamline processes and improve compliance

●Led cross-functional initiatives to enhance employee lifecycle processes

Skills

HRIS Systems & Compliance: HRIS Implementation and conversion, ADP Workforce Now, BambooHR, Paycom, Paylocity, Zenefits, UltiPro (UKG), WÜRK

Onboarding & Employee Experience: ATS Systems, Interviewing, New Hire Orientation Development and Instruction, Off-Boarding, Employee Experience, Exit Interviews, People Metrics, Remote Ticketing System Management,

Policy & Process Optimization: Policy Writing, SOP Development, Process Streamlining, Compliance Management, Project Management, Job Description Development, Labor Law and Regulation Compliance, Assist Budgeting, Job Analysts

Employee Development & Performance Management: Performance Evaluations and Pulse Checks, One-on-Ones to Develop and Goal Setting, Management Coaching, Assessment, Development, and Improve Employee Performance, Regular Feedback Sessions, Progressive Discipline

Training & Development: Leadership and Frontline Training, Including E.I and Change Topics, Keeping Up with the Latest HR Trends

Employee Relations: Investigation w/ Problem Resolution Results, Employee Recognition and Reward Programs, RIF, Handbook Development, Open Enrollment, Comp and Benefits Administration

Administration & Data Management: G-Suite, MS Office, Data Entry, Dashboard Reporting

Equipment & Office Systems: Used office tools such as fax, 10-key, Macs, and PC’s, Slack, Asana, Flock

Work Experience

Sabbatical: Family November 2023 – January 2025

San Francisco Day School (Non-profit Independent School) San Francisco, CA

Human Resources Manager January 2021 – June 2023

●Implemented 10+ policies aligning with legal standards and organizational culture

●Directed HRIS rollout from conception to deployment, reducing administrative errors by 25%.

●Streamlined on/offboarding processes, cutting processing time by 20% while ensuring full compliance

●Developed comprehensive employee lifecycle processes, enhancing operational efficiency by 15%

●Coordinated benefits administration (open enrollment, FSA, COBRA, LOA) with 95% accuracy

●Led New Hire Orientation sessions, ensuring clear communication and HR compliance

●Handled internal audits and external audits with banks

Revolution Foods Oakland, CA

Sr. HR Generalist- Onboarding/ Terminations/ EDD-UI Claims Oct 2020 – Jan 2021

●Coordinated seamless onboarding for 100+ hires, ensuring 100% compliance with pre-/post-requirements

●Supported termination processes with management, payroll, and legal, ensuring 100% regulatory compliance

●Collaborated with management on initiatives and KPIs, maintaining 98% policy and legal compliance

●Established an HR metrics dashboard that improved consistency across markets by 20%

●Optimized ticketing system response times, ensuring employee inquiries met SLA targets

Island Global Holdings Inc. / Carousel Bay LLC Redondo Beach / Oakland, CA

Personnel Development & Human Resources Manager May 2019 - Mar 2020

●Established fundamentals and formed practices for a startup

●Built a comprehensive platform focusing on workforce planning

●Support of strategic business goals consistent with proven methods, organization fundamentals, and employment law

●Worked side by side with Compliance to ensure there was a well-rounded environment

●Championed for Team member satisfaction programs

●Analyzed and implemented workforce planning, job realignment, team member involvement, and team building projects, which immediately reduced costs by 25%

●Negotiated and functioned as liaison between HRIS/ payroll platform and C-suite for a successful conversion, capturing $10K in annual cost reduction

●Supported the C.E.O. and C.O.O. with creating company correspondence and any other needed administrative requests

●Managed LOA and benefits administration with 100% regulatory adherence

●Spearheaded team satisfaction programs, boosting engagement scores by 20%

●Revamped workforce planning and job realignment

●Assisted in new hires, conducted onboarding, and offboarding

●Taught Supervisors how to build SOPs

●Provided wage analysis to give budgets for staff expenses

Covenant House California Oakland, CA

Human Resources Generalist November 2014 - February 2016

●Conducted new hire Team Member on-boarding and orientations, assigned mentors, and oversaw the integration of new hires into the organization and the culture

●Training and development

●Oversaw and approved payroll for multiple outlets, totaling 45+ employees

●Performed exit interviews and generated reports shared with key stakeholders

Career Notes of Interest

Jackson Rancheria Casino, Hotel, and Conference Center

Employee Relations Specialist

●Developed problem resolution process and collaborated with the Managers to mediate resolutions that adhered to the handbook and company policies

●Conducted exit interviews, analyzed the information, created ad hoc and routine requested data reports, and red-flagged any pertinent findings

●Co-owned the handbook creation and addendums

●Managed employee recognition awards and company-wide “Town Hall Meetings”

Executive Recruiter

Implemented the first in-house recruitment department by employing over 700 employees, front-line and executive

●Formalized job description templates, job requisitions

●Ownership of internal transfers, position changes, and internal/external job postings

Education Resources Instructor

●Designed and implemented NEO (New Employee Orientation) onboarding course

Introduction to Gaming (Manual writing)

Internal and external compliance

Handbook Training

New Hire Paperwork (I-9, Notice to Employee, DE4, W-4)

Certifications

PHR 2025

Notes

- I have recently returned to the San Joaquin Valley after a nearly 1.5-year family sabbatical.

- Volunteered as an HR Coordinator for Seneca Healthcare.

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