Human Resources Employee Relations

Victoria Dunne

510-***-**** *****************@*****.***

www.linkedin.com/in/dunnevictoria

Summary

●HR professional with 10+ years’ experience optimizing onboarding, data entry, and compliance systems; improved retention by 45%.

●Expert in managing HRIS implementations and new hire orientations to streamline processes and improve compliance.

●Led cross-functional initiatives to enhance employee lifecycle management, achieving up to 25% reduction in administrative errors.

Work Experience

Farmers Insurance- Samuel Glass Inc. Chester, CA

Customer Service Representative Sep 2024 – January - 2025

●Managed inquiries, resolved service issues, documented customer requests, assisted with policy adjustments, took payments and acted as the primary point of contact for clients

Seneca Healthcare Hospital Chester, CA

HIM / Patient Registration May 2024 - Sep 2024

●Appointment scheduling, pre-registration, insurance verifications, obtaining and explaining admission forms while acquiring signatures, performing clerical and administrative functions to support the central HIM department

San Francisco Day School (Non-profit Independent School) San Francisco, CA

Human Resources Manager January 2021 – June 2023

●Implemented 10+ policies aligning with legal standards and organizational culture, boosting compliance by 30%.

●Directed HRIS rollout from conception to deployment, reducing administrative errors by 25%.

●Streamlined on/offboarding processes, cutting processing time by 20% while ensuring full compliance.

●Developed comprehensive employee lifecycle processes, enhancing operational efficiency by 15%.

●Coordinated benefits administration (open enrollment, FSA, COBRA, LOA) with 95% accuracy.

●Led New Hire Orientation sessions, ensuring clear communication and HR compliance.

Revolution Foods Oakland, CA

Sr. HR Generalist- Onboarding/ Terminations/ EDD-UI Claims Oct 2020 – Jan 2021

●Coordinated seamless onboarding for 100+ hires, ensuring 100% compliance with pre/post requirements.

●Supported termination processes with management, payroll, and legal, ensuring 100% regulatory compliance.

●Collaborated with management on initiatives and KPIs, maintaining 98% policy and legal compliance.

●Established an HR metrics dashboard that improved consistency across markets by 20%.

●Optimized ticketing system response times, ensuring employee inquiries met SLA targets.

Island Global Holdings Inc. / Carousel Bay LLC Redondo Beach / Oakland, CA

Personnel Development & Human Resources Manager May 2018 - Mar 2020

●Partnered with Compliance to optimize HR and production operations, reducing incidents by 15%.

●Managed LOA and benefits administration with 100% regulatory adherence.

●Spearheaded team satisfaction programs, boosting engagement scores by 20%.

●Revamped workforce planning and job realignment, reducing costs by 25% through strategic team building.

●Facilitated cross-functional HR collaborations, streamlining operations by 18%.

Covenant House California (Non-Profit) Oakland, CA

Human Resources Generalist Apr 2013 - Jan 2016

●Conducted new hire orientations and mentor assignments, facilitating smooth cultural integration.

●Managed team member relations, achieving improved engagement through proactive intervention.

●Administered benefits programs with high accuracy and compliance.

●Oversaw payroll for 45+ employees via ADP Workforce Now, ensuring timely and accurate disbursement.

Jackson Rancheria Casino, Hotel & Conference Center Jackson, CA

Employee Relations Specialist Jan 2004 - Jul 2008

●Conducted investigations and developed a problem-resolution process with managers, achieving 100% handbook compliance.

Executive Recruiter Jan 2002 - Jan 2004

●Implemented the recruiting department, job postings, created posts for job boards, filterer interviews for C-Suite positions, conducted negations, and coordinated any relocation needs

Education Resources Instructor Sep 1999 - Jan 2002

●Designed program, slides, and guest speakers for and instructed new employee orientation, Led Leadership trainings to include topics from Who Moved Your Cheese to Emotional Intelligence

Certifications

PHR 2025

Skills

HRIS Systems & Compliance: HRIS Implementation, ADP Workforce Now, BambooHR, Paycom, Zenefits, UltiPro

Onboarding & Employee Experience: New Hire Orientation, On/Off Boarding, Employee Integration, Ticketing System Management, Training & Development, Employee Relations; investigation w/ Problem resolution results

Policy & Process Optimization: Policy Writing, SOP Development, Process Streamlining, Compliance Management, Project Management

Administration & Data Management: G-Suite, MS Office, Data Entry, Dashboard Reporting

Employee Development & Performance Management: Performance evaluations and pulse checks, one-on-ones to develop and create a career plan

Equipment & Office Systems: Used office tools such as fax, 10-key, Macs and PC’s, Slack, Asana

Note:

From June 2023 to May 2024, I was on a sabbatical

From July 2008 to April 2013, I worked three part-time jobs during the recession

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