Director of Client Service Delivery, VP of Professional Services

Ray C. Grigsby

SAFe *.*, Agile/Scrum Master Certified, PMI-ACP, PMP, PMO, SDLC, ITIL

Erie, Colorado Telephone: 303-***-****

Email: ********@*****.*** LinkedIn: www.linkedin.com/in/rcgconsulting1/

At the helm of ERP Senior Project Management and as an Executive Vice President, I focus on harnessing technology to enhance performance and cost efficiency. A dedication to operational excellence and strategic innovation has marked my journey. I have a notable track record of leading cross-functional teams to achieve sustainable growth and client satisfaction, and I have successfully built teams from the ground up.

With a consistent record of resolving bottlenecks and leading transformations, I can manage large, complex operations, design innovative growth plans, streamline processes, and eliminate ineffective practices. I possess a strong background in financial systems, with certifications in SOX, ISO, and GAAP.

Additionally, I showcase a proven track record of meeting and/or exceeding annual revenue and operational objectives.

I have experience with customers on the ERP/SaaS roadmap and strategy to stay current with Cloud, APIs, AI, Robotics, and Cybersecurity. Extensive experience in the pharmaceutical and medical device industries, certified in FDA and ISO 13485 / 21 CFR Part 11.

Experience includes serving for 14 years as Vice President for the Oracle Support Services Delivery team for Rimini Street in Las Vegas, Nevada, with responsibility for managing a $1 million budget and 25 FTEs onshore/10 FTEs offshore that accomplished the following three things:

1) Recruited by the CEO to build and lead the Oracle J.D. Edwards Support Division, which supports customers' daily requirements and corrects any errors in their code or processes using a team of consultants and programmers. 2) Adapted as business software evolved, including cyber security, OS upgrades, Cloud migration, and hardware/OS changes. 3) Achieved a 62.5% gross margin and a 4.9 out of 5.0 client satisfaction rating, with an over 90% yearly renewal rate for the practice.

AREAS OF TECHNICAL MANAGEMENT KNOWLEDGE

Creating a Shared Project Management System Software as a Service (SaaS) Forming & Leveraging Vendor

Alliances Multiple IT Projects & Program Management Pre-sale Technical Support Diplomatic Change Agent for

Executive Management Building & Directing Diverse Technical Teams Project Plan Development ERP Mapping

CAREER HIGHLIGHTS

Building and Training a High-Performing Sales Force and Functional Teams: Responsible for coaching and mentoring presales and sales staff on JDE ERP functionality and actively participating in sales negotiations. My applications team also actively supported new client requests, including upgrades, migrations, OS upgrades, and custom programming.

Exceeding 7/24 Client Satisfaction Initiatives: Demonstrated track record of managing a staff supporting 7/24 daily operations, including identifying and resolving software bugs, pinpointing software errors, and implementing procedures or code necessary to enable the business to run smoothly and effectively. Advised customers on the ERP/SaaS roadmap and strategy to stay current with state-of-the-art technology

Managing Large-Scale Technical Transformational Projects: Served in a key technical service role for projects such as cloud migrations, M&A projects for company changes and migrations, and the addition of no-code modules as necessary to enhance business functionality without requiring new code to be written.

Cross-Functional Collaboration: Managing a team of 30+ staff and contractors, including onshore, Offshore, and global teams, with a focus on cross-departmental collaboration and communication to serve a Global customer base.

Institute Technical Performance and Cost Efficiency Measures: Successfully focused on harnessing technology to enhance performance and cost efficiencies. A consistent dedication to operational excellence and strategic innovation has marked my career. Maintained my CRM, achieving a profit margin average of 61%, and ensured that billing and payment deadlines were met.

CORE COMPETENCIES

Business Analysis & Design Conflict/Dispute Resolution & Root Cause Analysis ERP Software Selection Robotics/Cloud Implementations Artificial Intelligence Formal Presentation Skills Project Leadership by Example Managing Scalability Initiatives Cybersecurity Conducting In-depth Business Analysis Ensuring Regulatory Compliance Client Relationship Management Senior Project Management

Strong working knowledge and skills with the following: Microsoft 365, MS Project, Smartsheet, Salesforce, Visio, Qlik Sense, Integrations CNC (middleware JDE), WEB, Mobile, QAD, SAP, PeopleSoft, Workday, OCI, NetSuite, Odoo, Boomi, ORACLE, JD Edwards WORLD, OneWorld, JD Edwards Enterprise One, DSI, RF Smart, X-files, Data Conversions, Data Consolidations, Data Migrations, RPG IV, (JDE), GUI (JDE), C++, Assembly, Java, PL/SQL metadata, AS/400, and I-Series SQL Metadata ReportsNow Cloud API’s

Ray C. Grigsby Page 2 of 3

Telephone: 303-***-**** Email: *******@*****.***

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

RCGConsulting, LLCÚ Denver, ColoradoÚ 2023 to present

Senior Project Manager —The Scope of duties consists of assisting a wide array of customers with their ERP/IT strategy, keeping the future of cloud and AI in mind. The position guides organizations through the complex change process, integrating process improvement, technology enablement, and cultural transformation.

Conducted a wide array of successful technical implementations, upgrades, and migrations as a Project Manager, guided by a mastery of methodologies such as Agile, Waterfall, Scrum Master, PMP, PMO, Six Sigma, SDLC, and ITIL.

Managed onshore and offshore teams of 10 to 50 for small and large ERP Companies.

This included implementations, migrations, upgrades, M&A projects, and the complete software strategy, from ERP selection to going live.

Rimini Street Ú Las Vegas, Nevada Ú 2009 to 2023

Oracle Global Support Services Leader – As VP of the practice, primary duties focused on driving the growth of the JDE Practice, fostering transformation and innovation, and supporting the pre-sales and sales teams in selling Oracle offerings and solutions. Charged with managing all aspects of JDE customer projects, including ERP software, cloud migration, hardware, and OS upgrades, and advising executives on multiple ERP roadmap and strategy decisions for their SaaS solutions, as well as numerous merger and acquisition projects.

Responsibilities included maintaining the division's profit and loss (P&L) statement, achieving an average gross profit margin of over 60%, and maintaining a client satisfaction rating of 4.8 out of 5.0. Managed over 30 full-time staff, including onshore, offshore, and Global Teams.

Assisted the presales and sales teams in selling our services and was responsible for managing my client's daily operations.

Other career highlights include speaking at ERP JD Edwards Conventions, assisting with the marketing team, and developing RFPs when needed.

Client support included projects, upgrades, OS and hardware changes, and maintaining and ensuring the smooth operation of their daily business operations.

PRIOR 2009 PROFESSIONAL EXPERIENCE

CD Group Atlanta, Georgia Director/Senior Project Manager/PMI 2008 to 2009

Responsibilities included maintaining teams for all client-assigned ERP/SaaS projects. Teams ranging in size from 5 to 20.

As a Senior Project Manager, I ensured that we followed the client's requested methodologies, including PMP, Agile, Scrum, and Six Sigma. Cloud migrations for clients to Azure, OCI, and others are also performed. Responsible for managing the budget and ensuring on-time delivery with high client satisfaction.

Suggested Cloud platforms and worked on migrating the on-premises infrastructure to the cloud.

Fujitsu Denver, Colorado Practice Director / Senior Project Manager 2006 to 2008

Practice Director for the JD Edwards branch.

Responsibilities included managing teams for all client projects, from ERP selection through design, programming, testing, implementation, and going live cutover.

On-Prem and Cloud projects lasting anywhere from 4 months to 1 year.

QAD Santa Barbara, California Global Director of Project Management /Certified PM Trainer 2004 to 2006

As the Global Senior Director of Project Management and PMOs, I traveled to the various QAD offices to train them in industry-accepted Project Methodology. I also taught Executive-Level communication, PMO setup, and proper project closure and follow-up.

I sat in on several projects as an oversight or when conflicts or issues had to be resolved.

ACADEMIC CREDENTIALS & CERTIFICATIONS

Bachelor of Science, Information Computer Systems

Magna Cum Laude GPA: 3.98, National Dean’s List 3 years (Graduated with Honors)

University of Texas, Austin, Texas

Dale Carnegie Executive Management College

Leadership Academy for Directors Certified

Ray C. Grigsby Page 3 of 3

Telephone: 303-***-**** Email: *******@*****.***

JOB DESCRIPTION SPECIFICS

25 YEARS OF PROJECT MANAGEMENT, PMO MANAGEMENT BOTH GLOBAL AND U.S., WITH ONSHORE AND OFFSHORE TEAMS

14 YEARS AS VP OF ORACLE DELIVERY SERVICES TEAM/PRACTICE

25 YEARS IN CUSTOMER SERVICE ROLES IN COLLABORATION WITH PRESALES/SALES AND MARKETING

14 YEARS OF COLLABORATING WITH SALES, SOLUTIONS ARCHITECTS, AND EXECUTIVES TO SET THE COMPANY VISION

14 YEARS AS A SOLUTIONS ARCHITECT HELPING FORTUNE 500 COMPANIES FORM THEIR ERP ROADMAP AND FUTURE

10 YEARS EXPERIENCE IN THE OIL & GAS INDUSTRY / BOTH UPSTREAM AND DOWNSTREAM

25 YEARS OF DESIGN/PROJECT MANAGEMENT AND IMPLEMENTATION OF ERP SYSTEMS

15 YEARS SDLC ITIL LEAN AGILE SCRUM MASTER PMP METHODOLOGY PMO

15 YEARS SOFTWARE DEVELOPMENT FROM DESIGN TO POST-GO LIVE FOR FORTUNE 500 COMPANIES

25 YEARS MS365 MICROSOFT PROJECT CLOUD IMPLEMENTATION AND AI EXPERIENCE

20 YEARS RESPONSIBLE FOR GLOBAL SERVICE DELIVERY ACROSS ALL DIVISIONS

ERP INDUSTRIES

Finance (G/L, A/R, A/P, F/A)

M&A Experience IPO Experience

Purchasing Inventory movements Transfers

HCM, Payroll, ADP, Ceridian

Pharmaceutical Medical Devices Healthcare

Global Localizations Time Entry Labor Reporting

Expense Management Inventory Management, WMS

Distribution Logistics Sales Order Entry RF Scan, Bar Coding

Manufacturing MRP MPS

SCM, CRM, PLM, Shopify, EDI, WMS

Retail, B2B, B2C, Wholesale

Civil Engineering, Heavy Construction

Oil & Gas (upstream and downstream)

Winery Industry

Home Building

SAMPLE CLIENTS

TOTAL gas – 2 years

ESSO- CCA – 2 years

CALTEX gas – 2 years

Caterpillar Inc. (SaaS – Cloud) – 1 year

Black N McDonald Canada) – 1 year

JD Irving (Canada) – 2 years

Electrolux (France) ( upgrade, retrofit, custom modifications) – 1 year

Sony Electronics (Amsterdam) (WORLD to E1 upgrade to the Cloud) – 1 year

Sony Entertainment (Amsterdam) (M&A) – 6 month

Danone Yogart – (Paris) – 6 month

Electrolux – (UK) – 6 month

Airbus (France) - upgrade custom modifications to Epicor – 6 month

Praxair - Technical upgrade ( Citrix to Cloud)- 1 year

CF Bard – DFA (M&A) recent -1 year

SKB (UK) M&A to GSK – 6 month

GSK (UK) - 6 month

Laboratories Servier ( France) ( road mapping historical to Oracle) – 6 month

Johnson & Johnson – 5 years GLOBAL project – 2 years

Baxter Pharma – upgrade/migration – 1 year

Alcon Pharma – custom projects/ migration – 2 years

WHAT OTHERS SAY

"Ray's technical and team leadership knowledge is advanced and second nature. A proven IT professional and strategic alliance builder with over 20 years of experience in achieving large-scale technical objectives in a timely and cost-effective manner. His strong intellect and analytical skills enable him to work through complex problems, requiring insight, composure, and a long-term perspective. Ray excels at creating innovative solutions that yield results for all parties. I highly recommend Ray to any organization as a seasoned professional with exceptional skills."

...Joe Michael, Managing Director at The Retained Search Group

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