Technical Writer Data Analytics

Professional Summary

I am an experienced Technical Writer with a strong foundation in marketing, data analytics, and IT management. I have a proven track record in developing technical documentation, optimizing data processes, and implementing web solutions. I am adept at leading teams, driving operational efficiency and delivering business insights through data analysis. I am highly skilled in problem-solving and enhancing user experience through well-crafted content and data-driven strategies.

Educational Background

Simon Fraser University - Bachelor of Business Administration in Marketing (2013)

British Columbia Institute of Technology - Certificate in Technical Writing (2018)

Work Experience

Safety Supplies Canada IT Specialist September 2019 – December 2024

Spearheaded product listings on Big Commerce and eBay, designing templates and sourcing vendor data to ensure accurate and timely product uploads.

Managed and optimized company websites, collaborating closely with the web development team to resolve technical issues and improve functionality.

Led Search Engine Optimization initiatives, driving increased organic traffic and visibility through optimized content and product descriptions.

Implemented and managed Google Shopping campaigns, increasing product reach and sales.

Managed a team of IT professionals, fostering collaboration and ensuring smooth technical operations.

SureWerx Data Management Assistant June 2019 – September 2019

Streamlined data processes for product cataloging and inventory management, ensuring data accuracy and integrity across platforms.

Developed efficient systems for managing the product lifecycle and maintaining accurate records.

The Lanyard Group Residential Underwriter February 2019 – April 2019

Conducted in-depth analysis of borrower and guarantor credit/risk profiles to evaluate and assess underwriting decisions.

Authored complex financial and legal documents, including application letters, facility agreements, investment summaries, and contracts.

Ensured compliance with internal policies and industry standards in all documentation.

Canect Ltd. January 2008 – December 2018

Documentation Controller

Managed the full document lifecycle, ensuring the accurate handling of inbound and outbound documents for efficient workflow.

Performed clerical and administrative duties, supporting operational excellence and ensuring organizational efficiency.

Computer Data Analyst

Performed in-depth data analysis for residential lease information, delivering actionable insights for property management teams.

Analyzed costs and projected income, providing valuable forecasts for business strategy and decision-making.

Conducted comprehensive financial analysis and reporting, ensuring data-driven business solutions.

Sky High Acquisitions Group Sales February 2015 – July 2015

Successfully sold TELUS home services, including Optik TV, internet, and home phone, achieving sales targets through persuasive communication.

Contributed to fundraising efforts for the BC Children’s Hospital by canvassing directly to donors, supporting charitable initiatives.

Skills and Competencies

Technical Writing: Expertise in creating clear, concise, and user-friendly documentation.

Data Analytics & Reporting: Proficient in analyzing data, generating reports, and delivering actionable insights.

SEO & Web Optimization: Experienced in search engine optimization and online product management.

Project Management: Skilled in leading cross-functional teams and managing projects to successful completion.

Sales & Communication: Strong persuasive speaking, formal debating, and negotiation skills.

Technology Proficiency: Well-versed in various IT tools, platforms, and data management systems.

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