Customer Service Representative

CARMEN M. SEMIDEY

**** * ******* ****** ********, AZ 85225 254-***-**** ***************@*****.*** OBJECTIVE

I am a highly motivated and driven professional currently studying Business Law at Arizona State University, looking for a second night-time job to complement my 9-5 role. Adept at communication, organization, and multitasking with a strong background in customer service and administrative coordination. Skilled in handling fast-paced environments while maintaining a positive, team-oriented attitude. Ready to take on new challenges with enthusiasm and dedication. WORK EXPERIENCE

Contracts & Risk Coordinator January 2024 - Present Paragon Construction Company, LLC - Phoenix, AZ

• Coordinate and manage Prime Contracts, Subcontract Agreements, and Change Orders to ensure accurate execution.

• Handle contract redlines from clients and subcontractors, ensuring timely revisions and approvals.

• Maintain and update contract documents in project management software, including Procore and DocuSign.

• Facilitate compliance checks with the accounting team to ensure timely processing of payments.

• Request, review, and update insurance documentation from subcontractors and vendors.

• Assist with licensing in new markets and manage annual renewals.

• Collaborate with internal and external teams to ensure smooth project setup and execution.

• Conduct research and provide administrative support as needed. Customer Service Representative September 2022 - January 2024 AAA Emergency Roadside - Remote

• Handled 70-100 calls per shift with an average handle time of 2 minutes.

• Managed multiple computer systems simultaneously to provide efficient customer service.

• Created cases and reports for customer complaints and issues.

• Assisted with highway patrol and police calls.

• Trained in Microsoft Office and Google systems.

Hostess / Bottle Service May 2022 - August 2022 Sugar Fish - New York, NY

• Provided exceptional fine dining customer service as a hostess, coordinating seating arrangements and maintaining guest satisfaction.

• Delivered bottle service to waiting guests with a focus on prompt, courteous interactions.

• Managed to-go orders and ensured accuracy in packaging.

• Maintained a welcoming atmosphere and high standards of cleanliness and organization. Team Member January 2021 - May 2022 Taco Bell - San Tan Valley, AZ

• Greeted customers and managed drive-thru orders with speed and accuracy.

• Handled payment processing and ensured customer satisfaction.

• Prepared food and maintained a clean, safe environment in dining and work areas. EDUCATION Arizona State University - Online Campus bachelor’s in business law (Expected Graduation: 2027) American Leadership Academy - Queen Creek, AZ High School Diploma - Graduated with a 3.5 GPA (May 2022) SKILLS

• Excellent verbal and written communication

• Organization and time management

• Adaptable and detail-oriented

• Team collaboration and leadership

• Proficient in Microsoft Office, DocuSign, and Google Suite

• Customer service and problem resolution

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