Customer Service Sales Consultant
Resume:
LEBOHANG G. MATSHEGO
Address: Stand ***, Soshanguve East, Pretoria
Email: *********.**@*****.*** Telephone: +67 072 7075 Personal Details
First Names Lebohang Goitsemang
Last names Matshego
Date of Birth 31 May 1988
Identity Number 880-***-**** 089
Nationality South African
Contact number 067-***-**** – Mobile number
Objective
To secure a position where I can use my experience and knowledge and become an asset to my employer.
A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Educational Background
Highest Standard Passed Operational Risk Management N5 Name of Institution IQ Academy, Pretoria
Qualification NQF Level5: Business Customer Service Period of Study 01/01/2022 to 30/11/2023
Name of Institution Cornerstone College, Pretoria
01/01/2018 to 01/12018
Qualification NQ 4 Banking Certificate
Period of Study 01/01/2019-2020
Name of Institution Centurion College
Qualification Matric N3
Period of study 01/01/2007 – 30/11/2007
Current studies H-Cert Criminal Justice and Forensic management Period of study 01/04/2024-01/03/2025
Skills and other Qualifications
● FAIS Credentials (2009)
● Excellent leadership and managerial skills
● Effective interpersonal and communication skills
● Problem Solving
● Excellent time management
Employment History
Name of Company Capitec Bank – Soshanguve Crossing Mall Period of Employment 01/2018 – Present
Position Held Senior Sales Consultant
● Prepare and maintain records for sales leads and progress status of accounts.
● Attend and resolve customers’ enquiries.
● Provide operational support to ensure excellent customers banking experience.
● Sell the organization's specialized products or services to assigned customers.
● Build relationships and identify the prospect's need for the products or services.
● Conducts contract reconciliations, cashing up and stocktaking
● Mentoring and training new members of staff
Name of Company Capitec Bank – Kolonnade
Period of Employment 01/2016 – 12/2017
Position Held Sales & Service Consultant
● Handling inbound calls, dealt with questions efficiently and effectively.
● Give customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities
● Assisted in training new members of staff
● Worked to ensure all individual and team targets were met
● Used tact and discretion to discuss customers’ estates to ascertain whether probate was required
Name of Company Capitec Bank – Kolonnade
Period of Employment 03/2010 – 12/2015
Position Held Junior Sales Consultant
• Inboundnd calls, dealt with questions efficiently and effectively and input data into ICT systems
• Cold-called customers to up-sell services
• Worked to ensure all individual and team targets were met
• Used tact and discretion to discuss customers’ estates to ascertain whether probate was required
• Developed a number of incentives for team members to achieve targets Name of Company Outsurance
Period of Employment 01/01/2009-01/12/2009
Position Held Inbound Call Centre Agent
● handling telephone enquiries from customers.
● Identifying customers' needs, clarify information and providing solutions.
● Keep records of all conversations in our call center database.
● Position Held Forensics Administrator( secondment) 01/10/2020-01/01/01/10/2022 Conducting investigations into all aspects pertaining to financial crimes and fraud. Instituting measures to prevent fraud. Engaging perpetrator/s and taking necessary action where applicable. Analysing data to identify possible fraudulent trends, money laundering, skimming,phishing smishing etc, Supply feedback to the Group Manager with regards to forensic audit findings
REFERENCES ON REQUEST
•Poppy Sentso: +27-71-795-****/012-***-****
(Capitec bank manager)
•Caroline Chauke (+27) 548 7181
(capitec Bank manager)
Contact this candidate