Change Management, PMO Creation & Launch, Pgm / Project Mgmt.
Resume:
John Hutchison
Parker, CO
************@*******.***
www.linkedin.com/in/johnhutchison1
SUMMARY: Dynamic senior-level enterprise IT Solutions Consultant & Strategic Leader with extensive client-facing experience that includes Project, Program, PMO & enterprise Change Management, ERP / IT / CMS Implementations, PMO design, and long-term IT Digital Strategy value creation.
SPECIALTIES: Program / PMO / Project / PPM / Change Management, enterprise IT Solutions (Infrastructure, Process & Governance), ERP / CRM / COTS implementations / integrations, Retail POS & KPI implementations, enterprise Asset Management, Transportation / DC Mgmt., Service-Oriented Architecture, Data Migrations, Governance, & KPIs / SLAs across multiple channels: Municipal & State Government, Hospitality / Tourism, Retail / OmniChannel / Transportation, Digital Marketing, Cannabis Regulation, Legal / eDiscovery / CJIS, Home Construction / Title Insurance. ITIL.v3 (GR750115404JH).
CORE COMPETENCIES:
Experienced professional who demonstrates initiative by putting the Customer FIRST.
A pragmatic customer advocate who adds tangible value to the Organization.
Negotiates & delivers appropriate enterprise IT Solutions, Governance, & Change Management.
Well-versed with Cloud & On-Prem. Program / Project Management solutions.
Collaborates with and Leads, Resource teams, On / Off-Shore Dev. & 3rd Party Vendors.
SKILLS:
Assertive & pragmatic Leader; Waterfall & AGILE PMBOK-based / GTM Product implementations, Enterprise App. integrations, Business Process Analysis / Management, DevOps, JIRA, MAXIMO. MS D365 / GP, MS SharePoint, MS Azure, AI, SmartSheets. ORACLE, SAP, NetSuite, Accela, SCADA, EPICOR & INFOR POS, ServiceNow, WORKDAY, Cherwell, SALESFORCE, Tableau / Power BI, JD Edwards E1, Alfresco, AWS, Yardi, e2Open / Blue Yonder, Primavera 6 & Data Dashboard design.
PROFESSIONAL EXPERIENCE:
Vail Resorts, Inc.
Sr. Project / Release Manager / Digital Marketing Consultant - CONTRACT
Feb. 2024 – Nov. 2024
Managed scope, budget, risk & schedule on concurrent Digital Marketing / Mobile App solutions:
oOngoing App Functionality Releases (approx. every 3.5 weeks) for seasonal skiing & recreational Mobile App. via enterprise AI / AGILE Development.
oSeasonal Software upgrades to resort-level B2C Resort POS & Guest Reservation applications / Security systems, and a Resort-level Web-Cam migration.
Implemented & drove enterprise Software Release best practices across multiple workstreams.
Managed & allocated team of 10-15+ Development resources (FE @ Vail Resorts & BE @ 3rd party Vendor) to successfully deliver ongoing Digital Marketing / IT initiatives.
Christy Sports LLC
Sr. PMO / Program Manager / IT Product Strategist - CONTRACT
Dec. 2021 – April 2023
Managed 6 Project Managers to deliver multiple strategic Retail, Tourism / Guest-centric & Supply Chain initiatives.
Managed Project Portfolio (B2C platform - POS & Supply Chain) / (B2B - DCs); managed M & A IT Infrastructure/Data integrations, & eCommerce solutions (Ski Rental Reservations, SKU consolidations, Data Governance).
Leveraged existing ERP / POS functionalities; increased ROI w/ under-utilized functionalities.
Implemented all IT Infrastructure at 2 new retail locations; implemented use of AWS / Omnichannel.
Drove & re-negotiated ERP / POS Service Contract (via a Help Desk rebuild & new Ticket Resolution metrics).
Rolled out new scalable IT PMO Intake Process & Controls, Guest-centric / Retail POS SKU data KPIs, & formal QA.
Acted as primary IT Contact w/ C-level SteerCo(s) & Business Channel leadership to commence long-term IT digital application re-alignment & business playbook.
Janus Henderson Investors Group, LLC
Sr. Project Manager - CONTRACT
Sept. 2021 – Dec. 2021
Managed scope, budget, schedule, & release management on Global enterprise Content / Contract Management System (CMS) implementation (approx. $1.9M budget).
Vetted, allocated & managed 2 Vendor resources & co-produced requirements’ configuration / technical documentation in delivering a multi-phased, cost-effective cloud-based Data Repository.
Influenced enterprise Steering Committee resources and CMS vendor to mitigate risk & ensure smooth transition to new enterprise CMS application & new change management processes.
Truckstop.com
Sr. IT Program Manager (M&A Division) - CONTRACT
May 2021 to Aug 2021
Oversaw enterprise M & A Project Portfolio Mgmt. (PPM) scope, schedule, security & resource allocation on multiple supply chain Application & On-Prem to Cloud’ database / application integrations.
Collaborated w/ Product Managers, IT Development, Digital Marketing, Sales & CX to ensure successful Infrastructure & Application end-of-life (EOL) activities. Mitigated Program’s risk.
Served as direct conduit to C-Level stakeholders on Program’s release, budgets & status.
Builders FirstSource Inc.
Sr. PMO Consultant / IT Strategist / Program Manager
Mar. 2020 to Feb. 2021
Sr. Implementation / Governance resource on IT PMO & retail GTM initiatives (B2C & B2B) via AGILE.
Project Manager on enterprise Transportation Management System (TMS) implementation (Rail, Trucking, Ocean-going) w/ budget up to $2.4M.
Drove enterprise ROI w/ increased use of SALESFORCE; collaborated w/ internal / external Supply Chain resources to deliver Infrastructure projects: data-driven Consumer Goods & B2B solutions.
Implemented all-new scalable enterprise IT Project Intake process, new HCM, new Data governance, helped drive new formalized QA / UAT best practices - including Risk Mitigation & Data-based KPIs.
Increased enterprise Supply Chain & Retail process efficiencies by 20%.
Managed / mentored 4 junior-level IT Analyst resources.
Arrow Electronics
Sr. Global Logistics Systems Consultant - CONTRACT
Nov. 2019 to Feb. 2020
Consultative Supply Chain / Omnichannel & Finance CRM process resource.
Implemented new data-driven (B2C / B2B) change management & SKU pricing solutions.
Collaborated w/ Stakeholders to define Sales, Process, and Data requirements; Managed internal resources to deliver Change Management & Business Process solutions.
Configured new Data / BI dashboards & processes to deliver ROI-producing IT solutions.
Managed multiple internal Development, Operations & offshore IT resources.
MiTEK USA Inc.
Sr. Product Manager & IT Solutions Strategist
July 2019 to Sept. 2019
Consultative & proactive ERP / CRM / IT Implementation / Process resource.
Delivered strategic, process & IT Marketing GTM solutions to stakeholders (C-Suite, Sales, etc.)
Merged / configured Client Data w/ appropriate Application solutions & facilitated UX Training.
Acted as IT Project advocate w/ C-Level, Change Management & Operational resources.
URL Integration Inc.
Sr. Data Project Manager / ERP Lead (State of IOWA / State of GEORGIA)
May 2017 to December 2018
Lead Data Integration resource for State of IOWA & State of GEORGIA Judicial Branch clients (CJIS data).
Acted as customer advocate between Vendor & State Government Agency work-streams.
Generated billable Client sales within Judicial / LEO & Child Services Agency project pipelines.
Drove WORKDAY & BI solutions based on Legislative edicts & budgetary constraints.
Collaborated with State Legislature, C-Level, Agency IT & City/County/State Legal Services to drive IT initiatives & Data strategies on-time, under-budget & in legal compliance.
Monitored / allocated necessary IT resources.
The City & County of Denver / Denver International Airport
Sr. Consultant (Project Manager / Business Analyst) - CONTRACT
Jan. 2012 to Jan. 2017
Consultative PMO resource (ERP / CMS / COTS) for business process, risk, security, & governance for international Airport facility & Municipal Govt. client.
Developed & implemented Cannabis-based ORACLE dashboard for Mayor of Denver (Michael B. Hancock); Provided personalized User Configuration & hands-on User training.
Cross-functionally led WORKDAY & MAXIMO implementations across City Agencies.
Delivered event contingency & physical security projects (w/ U.S. Dept. of Homeland Security).
Implemented Airport Concourse Wi-Fi networks & POS Systems, Closed-circuit TV Systems, ACCELA software implementation, AWS upgrades, Budget / Acctg COTS, Cannabis Regulation, Sales & Tax Receipt KPIs, eDiscovery & Inmate Records Mgmt. System (CMS) projects; maintained Budgets in excess of $8.5M cumulative
Collaborated w/ C-level & Federal / State Government Sector & enterprise Vendors.
TIAA-Cref Inc.
Sr. Program Manager & Product Manager - CONTRACT
Nov. 2010 to Dec. 2011
Consultative PPM resource for financial application launch Initiatives (via IT PMO)
Produced Charters, SOWs, OCM plans, scopes & MSAs, all enterprise process workflows.
Negotiated project budgets; Mitigated program Risk and maintained Release management.
Trained users on multiple Client and internal Enterprise re-engineered processes.
Transformed strategic business needs into Functional & Technical successes.
Managed / mentored 6 junior-level Product Owner resources.
Panorama Consulting Group, LLC
Sr. ERP Lead / Enterprise IT Strategist / Consultant
Dec. 2009 – Nov. 2010
Consultative WORKDAY / D365GP / SAP Lead Implementation resource.
Documented all enterprise ERP Finance / Data processes against Client requirements.
Analyzed / redesigned ERP internal business processes, training, budget, scope, & KPIs.
Mitigated project risks; Increased Departmental efficiencies by 30%.
Built / managed Stakeholder relationships (C-level, Vendors, & offshore Dev. resources).
The IQ Business Group, LLC - (TIAA-Cref Inc. Charlotte, NC) / Bank of Norway (Oslo, Norway)
Sr. Consultant (Sr. Project Manager / Sr. Business Analyst)
Jan. 2008 – Dec. 2009
Consultative ERP / CRM / IT Implementation resource for financial services clients.
Analyzed & implemented strategic ERP and digital application products / processes (enterprise-wide).
Worked w/ multiple work-streams to implement appropriate Process / IT / Data solutions.
Collaborated w/ Procurement / Purchasing personnel to win favorable Client contracts.
Built & managed relationships between C-Level, Vendors, stakeholders, & PMO resources.
US HOME Inc. / LENNAR CORP., LLC
ERP / CRM Program Manager / Sr. Solutions Analyst
May 2005 to Sept. 2007
Project Manager on national Implementation / Integration of 2 cloud-based CRMs (Sales & Mortgage/Title) into JD Edwards EnterpriseOne ERP for 61 disparate Divisions.
Re-Engineered & implemented new Corp - & Div.- level ERP & MS D365 enterprise processes.
Implemented new Digital / CRM / Sales processes, & Product Support on a national level.
Managed & allocated 8 Business System Analysts on Project tasks.
LandAmerica Financial Group / Lawyers Title Inc.
Sr. CRM / ERP Strategist & Project Manager
April 2003 to March 2004
Project Manager on Sales / Mortgage Origination & Title Insurance CRM implementation for 11 Branches; Acted as sole administrator for MS D365GP ERP application at Corp- & Branch-level.
Increased brand visibility / sales by 40%.
Established new product & OCM best practices, all Service-Level Metrics, & new Sales practices.
Conducted all End-User Training - classroom & individual sessions.
Managed & supervised staff of 11 System Analysts / SMEs.
EDUCATION:
B. A. Degree in Business Administration / Resort Management
- Fort Lewis College Durango, CO
INTERESTS:
Outdoor Sports, Travel, & junior Resource mentoring
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