Administrative Assistant Customer Service

Stephanie Lynn Hadley

Email: *****************@*****.*** 713-***-****

I provide a polished and professional appearance, strong work ethic, highly motivated and positive, excellent written and oral communication. Positive personality in person and phone.

Skill Sets:

Currently taking MLO classes for the S.A.F.E exam

Typing: Customer Service, Microsoft Office Suite (Word, Access, Outlook, Excel, PowerPoint, Visio), QuickBooks, Share point, One Drive, Adobe products, Docu Sign, Ceridian Dayforce, Insperity Org Plus, SAP, Oracle, Expense Reporting, Travel Logistics, Scheduling, Highly Organized.

Professional Experience:

Boardwalk Pipelines - Administrative Assistant II

March 2020 to February 2024 (Remote work for 3 years)

•Took all Public Relations phone calls and promptly delegated issues

•Web and IT Management: Maintaining and updating intranet portals, implementing IT home portals

•HR Coordinator, schedule interviews, offer letters, and complete new hire process

•Respond in a timely manner to employee questions via telephone and emails regarding benefits, employee relations

•Investigated and resolved customer inquiries and complaints quickly

•Project Lead for several projects for Corporate Communications, Philanthropy, Employee Engagement for employees up to 260 people

•Tracked project budgets, expense reporting for SVP and managers

•Execute internal communications, maintained internal intranet portal for employees

•Handle sensitive and confidential documents requiring high level discretion

•Brand Management for Philanthropy, coordinated all events

•Maintain professional travel schedules for SVP; managing of calendars for departments

•Took Initiative, anticipated issues, prioritized and met deadlines

•Project owner of Service Awards for entire company

•Handled all retirement gifts and communications

•Help facilities director with introducing vendors

•Maintain vendor relationships and ordered branded items

•Took administrative professional classes and writing classes for professional hours

Torregrossa Interiors Office Manager

December 2014 to February 2019

•Organize office operations and procedures

•Interface with bookkeeper and accounting department

•Train new incoming employees

•Create financial binders and spreadsheets for all projects

•Compile and organize all design and construction documents

•Manage pricing and procurement of all product specifications

•Assist with producing and assembling design presentations

•Coordinate logistics for receiving and delivering product

•Communicate and coordinate with clients and vendors

•Coordinate communications on project timelines and monitor project activity

Sueba USA Executive Administrative Assistant

January 2012 to November 2014

•Organize daily office operations and daily procedures

•Manage and coordinate construction loan documents for all new construction projects

•Complete coordination with accounting department on all construction loan documents

•Manage and coordinate bank draw information and details for all new construction projects

•Manage and coordinate architectural drawings and renderings for all new construction projects

•Interface with clients, vendors, and contractors

•Keep detailed meeting notes, task list, and calendars for lead project managers

Montgomery Law Firm Office Assistant

July 2009 to September 2012

•Organize daily office operations and daily procedures

•Create and organize closing binders for real estate transactions

•Manage and coordinate meeting schedules for managing partner

•Attend meetings with managing partner and keep detailed notes and task list

•Coordinate and manage closing details with title company

•Communicate with clients and colleagues on case related details

Dee Wright Insurance Office Assistant

May 2004 to February 2013

•Organize daily office operations and daily procedures

•Accounting management

•Created detailed invoices on accounting software program

•Processed incoming bills and payments for all company expenses

•Processed payroll for company employees and distributed pay checks

•Responsible for all communication with clients

•Responsible for resolving any client issues or complaints

•Manage and coordinate meeting schedules for office manager

Education:

Presently attending - San Jacinto College, Associates in Communications –

References Available Upon Request

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