General Manager Operations Director

EK Eric Kirmer

Rio Rancho, NM ***** 505-***-**** *******@*****.***

PROFESSIONAL

SUMMARY

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities. SKILLS • Leadership and team building • Problem resolution

• Operations management • Team player

• Team leadership • Staff management

• Training and coaching • Effective leader

• Efficient multi-tasker • Customer relations

• Training and development • Relationship building

• Time management • Customer relationship management

• Goal setting

WORK HISTORY OWNER/COO 12/2016 to CURRENT

Duke City Consulting Rio Rancho, NM

Working with clients to develop their company and build a strong foundation for their business

•

• Developed training and SOP's tailored for the clients business Helped clients develop the operations for their business from sale to delivery

•

Taught core values such as leadership and management with an emphasis on culture

•

GENERAL MANAGER 10/2022 to 06/2024

Tuff Shed Albuquerque, NM

Increased revenue throughout my 2 years by continually finding new markets and partnerships, hiring key personnel, giving effective presentations, and by persistent negotiations with vendors

•

• Increased sales by 8%, 34%, during 2023, and 2024 respectively Utilized 360 Management to lead the factory and improve all facets of the business

•

Was amount the top factories for Tuff Shed in customer excellence in 2023 and 2024

•

• Cancellations dropped to less than 3%

Managed and trained employees while establishing strong relationships and cutting turnover down to less than 5%

•

• Was awarded with the Presidents Circle for both 2022 and 2023 SALES AND MARKETING DIRECTOR 08/2019 to 10/2022

Full Measure Kitchen and Bath/Sandia Sunrooms & Windows Albuquerque, NM

Increased revenue throughout my 3 years by continually finding new markets and partnerships, hiring key personnel, giving effective presentations, and by persistent negotiations with vendors

•

Boosted sales by 16%, 21%, and 32% during 2019, 2020, and 2021 respectively

•

• Created and implemented company-wide sales training and incentives Designed rigorous sales training program and presentation materials, and directed program

•

Produced new revenue stream by expanding and restructuring market territories

•

• Reduced quality assurance claims by 16% in 2019 to 4% in 2020 Managed and trained employees while establishing strong relationships in the remodeling and replacement industries

•

Waged successful yearly marketing campaigns, increasing sales annually while improving the popularity and integrity for the company

•

OWNER/COO 02/2010 to 01/2015

Titan Building Systems Meraux, LA

Worked with sales department on product development and assisted employees on achieving financial security within the company

•

Trained, coached, and mentored staff to ensure smooth adoption of new products

•

Created new revenue streams through forward thinking and listening to employees

•

• Exceeded company objectives in sales, profit, and customer satisfaction EDUCATION Bachelor of Science Business Management 05/2015 University of Phoenix, Tempe, AZ

Contact this candidate