Customer Service Data Entry

CHARLOTTE COOK

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Diploma May 1990 Tupelo High School, Tupelo, MS 38801

PROFESSIONAL SUMMARY

Every aspect of customer service care. led teams of new and senior employees for well over 20 years. Full hands-on experience with all aspects and duties, while showing compassion and care to everyone. SKILLS

• Data entry programs, cove, lucy, excel, word, Typeform

• Health care programs, Cerner, Allscripts, Of, Epic, NPI

• Supervisor duties. Medicare. Health Care. Customer care

• Overseeing many people

• All managers duties

• Multi-tasking

• Work deadlines accurately

• Compassion for customers and employees

• Quality Assurance

EXPERIENCE

Tenet Health, Conifer Health

Patient Scheduling, Referrals. Feb 2024-Present. Schedule patients for diagnostic imaging with various hospitals. Confirm insurance information, update and submit insurance. Activus Connect

Date Entry, Administrative Moderator. April 2022-Feb 2024. Control and handle social media sites, looking for fake and malicious user profiles while loading information into data forms. Was a temp position.

US Bank.

Banking Specialist. remote customer service, providing excellent customer service to our customers who call in with any banking needs, Deposits, withdraw, reimbursement. Claims, Data entry. CHARLOTTE COOK

Pearl Interactive\Medicare, Medical Administrative contractor. Taking calls from providers and assisting with all Medicare needs. Submitting insurance claims and denials, addressing and correcting wrong codes Was a Temporary project.

Teleperformance\Saks Fifth Ave

Tier 2 Supervisor July 2021- July 2022. Take supervisor escalation calls from all the customer care agents within our job, transferring customers needing supervisor assistance. Handle billing, shipping issues, and refund issues from the customers, mentoring and training agents on information to help customers better. And all other aspects of supervisor duties for agent care and customers. Trained in and Helped the supervisor with QA performance records as needed Was A SME And mentor for all agents, HAD 25 Agents under me until project ended.

Sitel /LG

Supervisor Damages Dept and Follow-Ups March 2020 - April 2021 Head of Departments in two different areas. Head on a project called Door Damage. I was the lead of 4 people handling damages on product complaints from customers. Lead my team in daily handling of work duties, follow ups with customers. paperwork and performance of employees. We took this dept from a deficiency of 365 days backlog to being completely ahead in less than two months. Also, supervisor in Follow up depts, over 4 people covering all supervisor aspects from ensuring the job was performed correctly, daily goals met and any agent issues with their performance. Trained on Quality Assurance dept before project closed Pep A Roni Pizza

Business Owner, Manager March 1992 - January 2020 Owned and operated the business for over 28 years. Managed over 40 employees at any given time, schedules, payroll, paperwork, taxes. And customer service care. Was fully in charge of all employees, their duties, schedule, and work performance. All customer care, to ensure every customer was satisfied with the product, if not quick speedy handling of compensation to help the customer. All back-room paperwork daily for business. Daily money and tax handling.

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