Behavior Technician Registered
Resume:
Daja Briggmon
Lanham, MD
********@*****.***
Professional Summary
Hard-working, empathetic, determined professional. With a strong background in Office Administration and current Registered Behavior Technician. I am looking to pursue my career in Behavioral Health and advance to healthcare administration. With the completion of my certification, I am looking to advance my career with services, that provide assistance for individuals with mental health disabilities. Work Experience
Registered Behavior Technician (RBT)
Divine Steps Therapy-Manassas, VA
February 2024 to Present
• Participating in counseling sessions and meetings
• Answering questions from patients and their family members
• Helping patients with everyday activities
• Models implementation of treatment for BCaBAs and RBTs
• Evaluates staff performance, provides training, and feedback
• Skill Development with toddler, including behavior management and language.
• Data Collection through central reach, tracking daily progress of goals implemented by BCBA. Registered Behavior Technician (RBT)
Autistic Learning Partners-Silver Spring, MD
November 2023 to January 2025
• Establishes & maintains therapeutic relationship by pairing self as a reinforcing entity and building the value for the client of social interaction with the BT.
• Fades prompts appropriately to promote both successful and independent responding.
• Collaborates with family and treatment team members to provide treatment effectively and without disruption to the environment or other individuals in the environment.
• Provide parents with updated goals and Behavior Intervention skills. Call Center Representative
CMD-Baltimore, MD
May 2018 to December 2022
• Provide Information, within company, from different departments regarding university.
• Maintain inbound/outbound monthly call quota and "student satisfactory", maintaining 85%-90% call percentile.
• Process student information and verify documents, needed to process application.
• Report any suspicious applicants to department manager.
• Provide additional information for FASFA and grants.
• Provide additional information needed for required resources, to further education.
• Help with questions about application or tuition information. Front Desk Concierge
Compass Concierge Services-Silver Spring, MD
February 2019 to August 2022
• Maintain updated knowledge of assets specific to the company’s needs.
• Greet guests and maintain visitor log.
• Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
• Receive and redirect mail, phone calls, packages, to residents and different departments.
• Monitor and report, camera activity to Datawatch Systems, via phone call and email.
• Uploading information onto resident portal if required.
• Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager.
• Locate resident information through Yard system.
• Reserve and Unlock frieght elevator for residents.
• Maintain inventory of supplies and order new stock as needed
• Provide excellent customer service and attention to detail.
• Maintain high ethical standards and professionalism.
• Multitask and prioritize as necessary to meet customer needs.
• Represent the company with integrity and professionalism.
• Keep Case managers logged in a different sign in book, also maintaing notes for clients.
• Sorting and logging in packages, preparing for resident pickup. Daycare Instructor
Little Swann's Family Daycare-Waldorf, MD
June 2016 to March 2020
• Communicate with families
• Guide social development between children and their peers
• Develop a curriculum
• CPR certification
• Special Needs education and behavior management
• Clean and sanitize
• Correlate times for bus drivers to pick up children for field trips
• Problem solve
• Clean and sanitize facility
Office Assistant
Onboard Tours-Washington, DC
August 2014 to April 2018
• Collect payroll information and timesheet, to process employee paycheck.
• Communicate directly with office in New York.
• Ensuring office duties were done, such as sorting/sending mail.
• Maintain inventory and order supplies.
• Communicate with tour bus drivers, arrange time, and meet location.
• Welcoming visitors and answering phone calls.
• Answering inquiries about different tours.
• Follow-Up with previous guest, get customer satisfaction rate, and request completion of online survey.
• Scheduling day & night tours and transportation services.
• Maintaining Financial reports and Business expenses.
• Recommend or reserve hotel stay with partner hotels. Administrative Assistant
Individual Advocacy Group-Silver Spring, MD
April 2012 to August 2015
• Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.
• Contribute to team effort by accomplishing related results as needed.
• Organize travel arrangements for office managers and group home managers.
• Handle sensitive information in a confidential manner.
• Reply to email, telephone, or face to face inquiries.
• Demonstrate Problem solving and Active Listening Skills.
• Screen Inbound/Outbound Phone calls.
• Receive, sort, and distribute the mail/packages.
• Manage staff appointments and meetings.
• Greeting and assisting visitors entering the office.
• I would regularly communicate with the office in Chicago.
• Maintain cleanliness of activity area, for patients with mental disabilities.
• Photocopy and print out documents on behalf of other company policy and procedure.
• Communicate with partnering Day Centers, to verify necessary documents, for individuals with mental disabilities; To maintain enrollment.
Education
Completion of Study in Applied Behavior Analysis
Behavior Analysis Certification Board - Maryland City, MD April 2024 to April 2025
High school diploma
Duval High School - Lanham, MD
2006 to June 2010
Skills
• Medical records
• Active listening
• Analysis skills
• Problem Solving
• Front desk
• Behavior Management
• Applied Behavior Analysis
• Developmental Disabilities Experience
• Insurance Verification
• Crisis Intervention
• Behavioral Health
• Case Management
• Conflict management
• Behavioral Therapy
• Autism Experience
• Medical administrative support
• Inbound/Outbound calling
• Conflict Resolution
• QuickBooks
• Medical Scheduling
• Office Management
• Medical terminology
• Data Collection
• Records management
• Curriculum Development
• Account Management
• Data Entry
Certifications and Licenses
First Aid Certification
CPR Certification
Driver's License
January 2021 to February 2028
Certified Behavioral Health Technician
April 2024 to April 2025
BACB1102192
RBT-24-343344
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