Product Manager, Product Owner, Project Manager, Business Analyst, Scr
Resume:
About Me
I am a Product Manager. I started out in the SaaS industry over a decade ago as a Business Analyst and then as a Project Manager. with extensive experience in the construction, utilities, and e-commerce middle and final mile shipping & logistics industries providing SaaS solutions to facilitate business growth and processes improvement. I have demonstrated strong decision-making by leading cross-functional teams to deliver new product features that have resulted in increased customer satisfaction reductions in processing time. I have experience in implementing solutions with hardware and software on mobile, wearable, web, and desktop systems. I have used my skills to save internal teams and external stakeholders hundreds of thousands to millions of dollars in lost revenue by automating and streamlining manual processes, as well as producing new revenue by implementing new functionality that allows for wider, faster, and lasting customer adoption. My goal is to use my skills to grow your business, save you revenue, and plan for what lies ahead to maintain an edge over the competition.
EXPERIENCE
A.P. Moller Maersk
Platform Product Owner
April 2023 - Present
Responsibilities
●Define and own the product roadmap to align with business and technology initiatives, and translate requirements into epics and user stories for development teams to execute on.
●Own communications with the wider team around milestones and release plans along with owning the product backlog.
●Coordinate with internal stakeholders and cross-functional development teams to implement and maintain internal and customer facing APIs.
●Collaborate with stakeholders and cross-functional development teams to implement reports using PowerBI.
●Research latest industry technology to create new products and enhance existing products by analyzing impacts on revenue.
●Perform product discoveries, document requirements with stakeholders across multiple teams, and coordinate technical reviews with development, product, and UX teams to execute company initiatives.
●Define and track core KPI(s).
●Champion customer and stakeholder needs throughout roadmap execution, ensuring that what is delivered meets the original goals and objectives.
●Create, monitor, and evaluate the impact of experiments using a combination of analytical tools & research methods.
●Ensure features are working as expected using Postman and Bruno to validate backend development and manually test front-end and UX design.
Products Brought to Market
●Rates Analyzer: Desktop and web application using AI machine learning to automate the process of managing and analyzing client rates. This application has saved external stakeholders a combined amount over $10M by providing them with the lowest shipping price to meet their business needs and the increased efficiency of automating this process has saved internal teams over 300 hours of time.
●Network Parcel Portal: Desktop and web application for creating, scheduling and managing air, middle mile and final mile shipping routes. This application has saved over $5M by automating and streamlining the process of implementing and managing shipping routes.
●Maersk Sort Code Manager: Web application used across multiple sort centers internationally to configure customs clearance codes used to designate parcels that require special customs clearance processes. This application has saved over $1M in lost revenue by preventing fines and delays.
●Maersk Sortation Platform: Mobile and desktop application for forward and reverse logistics to sort and dispatch parcels into pallet boxes based on factors like customer agreements, destination, customs regulations, and route. The application also allows users to sideline parcels based on factors like physical condition, and dangerous contents. This application has saved and created over $10M in increased efficiency, new customer adoption, and fine reduction.
OneRail.io
Product & Project Manager
April 2021 - March 2023
Responsibilities
●Managing product backlog and sprint cycles.
●Holding daily standup meetings, developer review/refinement meetings, sprint planning meetings and sprint retrospectives with development teams to address blockers, ensure correct tasks are being worked on and refine and introduce internal processes.
●Coordinating with client success teams to gather feature request requirements.
●Coordinating with development teams to ensure release targets are met.
●Coordinating with the release team on normal releases and hotfixes.
●Writing release notes.
●Collaborating with internal and external stakeholders and cross-functional development teams to implement data analytics reports using PowerBI.
●Coordinating with internal and external stakeholders and cross-functional development teams to implement and maintain internal and customer facing APIs.
●Assist QA team with validating features are working as expected using Postman to validate backend development and manually test front-end and UX design when applicable.
Products Brought to Market
●Vendor Ranking: Uses AI machine learning to rank shipping partners and internal fleet based on a variety of metrics such as number of on time, late, canceled, ahead of schedule deliveries, and cost so the platform can automatically choose vendors that have the best chance of success in meeting service level agreement contracts.
●SLA Risk Tracker: Uses AI machine learning to identify deliveries that may be at risk of violating service level agreements using driver GPS tracking, traffic patterns, and weather conditions to determine where the driver is in relation to the recipient. This allows the Operations Team to react accordingly to ensure parcels arrive within the expected timeframe and recipients are alerted in a timely manner to any changes in their delivery.
●Return Manager: Allows users to initiate and schedule returns for various reasons.
●Order Clubbing: Allows multiple deliveries from the same shipper to be grouped and routed based on recipients.
●Sub-Account Configuration: Allows users to configure and manage orders and deliveries within different divisions of business.
●Custom Views: Allows users to configure, filter, save, and share customized views.
●Global Search: Allows users to search using any data available to them across the entire platform.
●Accessorials: Allows users to specify additional equipment and services needed for the delivery, and ensure that the company delivering provides these services.
Smartapp.com
Product Manager
May 2015 - March 2021
Responsibilities
●Meet with prospective and existing enterprise customers on-site and virtually to present platform capabilities on desktop, mobile, wearable, Smart board, GPS, 360 camera, augmented reality (AR), virtual reality (VR), RFID, and robotic hardware.
●Work with stakeholders and cross-functional development teams to design and implement solutions for customized feature requests.
●Work with stakeholders and cross-functional development teams to communicate timelines of implementations, coordinate product launches, and provide hypercare.
●Create and review test plans to assist QA teams.
●Create training documentation and videos and provide on-site and virtual training for customers and internal teams.
●Writing and updating functional requirement specifications for new and existing features.
●Collaborating with internal and external stakeholders and cross-functional development teams to design and implement data analytics metrics using SQL and Tableau reporting.
●Coordinating with internal and external stakeholders and cross-functional development teams to implement and maintain internal and customer facing APIs.
●Write and maintain content on the company help documentation web portal.
Products Brought to Market
●Pipe Inspection: Allows utilities companies to track, inspect, and maintain underground gas pipelines using digital inspection forms with custom workflows, VR, AR, and GPS to locate inspected work after area is backfilled. This application is integrated with the clients systems using RestAPIs to allow data to be pushed and pulled in real-time or at scheduled times based on customer needs.
●Underground Utilities Manager: Allows utilities companies to track, inspect, and maintain below ground utilities such as manholes using digital inspection forms with custom workflows, VR, AR, GPS, and 360 Cameras.
●Utility Pole Transfers: Allows utility pole owners to automate adding new lines and transferring existing lines on utility poles, as well as inspect and maintain above ground utility poles using customized workflow.
●Utility Pole Manager: Allows utilities companies to track, inspect, maintain, and replace utility poles using digital forms, customized workflows, and GPS locations.
●Dependent Workflow Actions: Allows users to configure automated workflows using excel style formulas to add custom logic.
●Dependent Apps: Allows users to configure custom logic used to integrate, configure, filter, and manage data from other internal applications.
●Jobsite Safety Manager: Allows users to track workers on construction sites using RFID tags and configure geofencing around restricted areas. The RFID tags also immediately identify if a worker falls from a dangerous height using to send out alerts so assistance can be rendered. This feature also allows an incident report to be automatically generated and routed to the necessary personnel.
●Field Visibility: Allows end users to configure custom logic to hide and display fields using information such as data from other fields and workflows.
●Calculated Fields: Allows end users to configure inputs to perform calculations using data from other inputs in the current application as well as other applications.
●Sketch Tool: A CAD style drawing tool that allows users to create precise architectural designs and use Dependent Apps product to create, pin, associate, and track the information in these internal applications in real-time as they move through their workflows.
●Offline Functionality: Allows web applications to be used in areas where cellular and wifi services are unreliable or unavailable.
●Centimeter Accurate GPS: Allows users to connect satellite GPS hardware to applications to capture the location of assets and conduct land surveys that are accurate within centimeters.
●VoIP: Implemented VoIP functionality for desktop and mobile devices for communication between jobsites and back offices that included sharing and real time editing of inspection forms and other job documentation, using video, text and voice calling.
Lead Project Manager
May 2014 - May 2015
Responsibilities
●Meet with enterprise customers to gather requirements to provide solutions using the platform.
●Design and implement features.
●Provide technical support and training to customers.
●Coordinate project milestones and launch with internal teams and external stakeholders.
●Hold user interviews with customers and to produce data analytics based on their feedback to help implement product and internal process changes to improve customer experience and platform functionality.
●Coordinate engineering and other company resources both in the US and India offices to complete projects and ensure milestones and customer requirements are met.
AppZone Specialists Team Manager
January 2014 - May 2014
Responsibilities
●Interview AppZone Specialist job applicants,Train them on the platform, and review their performance during and after the probation period.
●Create and implement training programs for AppZone Specialists.
●Coordinate and manage AppZone Specialists teams in both US and India offices.
●Prioritize contact center feature requests in the product roadmap and coordinate implementation of new contact center product features across multiple global development teams.
●Hold user interviews with customers to learn how our software can be used to automate their business processes.
●Build customized analytical reports, digital forms and workflows using a no-code platform to automate client and internal processes.
●Use data analysis to present findings on success and adoption of products to executive teams after launch.
Senior Business Analyst
May 2013 - December 2013
Responsibilities
●Coordinate product launches with customers and internal teams.
●Assist QA teams with validating features are working as expected and aligned with business objectives and customer requirements.
●Gather feedback from clients and perform data analysis to improve products and internal processes
●Provide technical support to customers during and after hypercare.
Jr. Business Analyst & Technical Writer
May 2012 - April 2013
Responsibilities
●Research and perform data analysis on competing products.
●Present potential product features to product teams.
●Assist customers in setting up their accounts.
●Write and maintain documentation on the company help site.
EDUCATION
●Curry College: BA, GPA: 3.4
CERTIFICATIONS
●Advanced Certified Scrum Product Owner (A-CSPO)
●Certified Scrum Master (CSM)
SOFTWARE EXPERIENCE
●Postman
●Bruno
●LaunchDarkly
●Tableau
●SQL
●Balsamiq
●Miro
●Visio
●Figma
●Confluence
●Jira
●Asana
●Zoom
●Azure
●G-suite (Drive, Docs, Slides, Sheets, Google, Chat, Meet, Gmail)
●Microsoft Office Suite (OneDrive, SharePoint, Excel, PowerPoint, Word, Edge, Teams, Outlook)
Contact this candidate