Quality Assurance Financial Services

Suvarna Chaveti Email ID: **************@*****.***

Contact: +1-602-***-****

PROFESSIONAL SUMMARY

Detail-oriented and results-driven professional with 10+ years of experience in Software Quality Assurance and Scrum Mastery, specializing in Agile methodologies, Scrum practices, and Financial Services, E-commerce (Shopify, WooCommerce, Turbify), Wealth Management, Property & Casualty (P&C) Insurance, and Healthcare domains.

Proven expertise in leading Agile teams, ensuring smooth facilitation of Scrum ceremonies, and driving continuous process improvement to optimize team performance and delivery efficiency.

Strong background in Agile Coaching, fostering self-organizing teams, and removing impediments to ensure smooth project delivery and high team velocity.

Extensive knowledge of Agile Ceremonies: including Sprint Planning, Daily Stand-ups, Sprint Reviews, Sprint Retrospectives, and Backlog Grooming.

Skilled in tracking and reporting key Scrum metrics such as velocity, burn-down charts, cycle time, and lead time, to monitor progress and continuously optimize team performance.

Experienced in conducting Sprint Demos and Sprint Retrospectives to improve team processes, celebrate successes, and identify areas for improvement.

Leadership expertise in motivating and mentoring teams to create a high-performing, collaborative environment with a focus on delivering high-quality solutions in an Agile framework.

Technical proficiency in API, UI/UX, Database, and Functional Testing, with a focus on automation tools such as Selenium, Cypress, and Jenkins for efficient test execution and continuous integration.

Skilled in defect management lifecycle using JIRA and ALM, including defect tracking, severity analysis, and resolution, ensuring the delivery of high-quality software.

Experienced in managing and executing UAT processes, working closely with Product Owners to ensure that Agile goals and user acceptance criteria are met for all deliverables.

Demonstrated experience in requirements traceability, Release Sign-offs, and deployment decision-making based on Requirement Traceability Matrices (RTM) to ensure alignment with business objectives.

Proficient in test process management: requirements analysis, test case creation, test scripting, and status reporting to stakeholders for all testing phases.

Strong collaboration skills, facilitating open communication and alignment between cross-functional teams to ensure project timelines, quality expectations, and stakeholder satisfaction.

Hands-on experience in API integration, database testing, and ensuring UI/UX design aligns with user stories, contributing to enhanced user experience and customer satisfaction.

Proficient in Agile frameworks like Scrum and Kanban, with a focus on improving team collaboration, transparency, and delivery velocity.

Knowledge of banking concepts such as ACH/EFT processing, Deposits, Lending, and General Ledger (GL), along with strong decision-making, conflict resolution, and time management skills.

Proven track record of coaching Agile teams, optimizing team velocity, and ensuring high-quality deliverables aligned with business value in fast-paced environments.

Focused, self-motivated, and highly reliable, capable of multitasking, working autonomously, and leading teams in dynamic settings. Possesses excellent interpersonal skills, building strong working relationships with all organizational levels.

CERTIFICATION

CSM Certified Scrum Master.

Tricentis qTest Admin

EDUCATION

Bachelors from Gate Institution of Technology, Anantapur with an aggregate of 76.4 % in 2013.

TECHNICAL SKILLS

Automation Tools: Selenium, Cypress, JAWS, NVDA Reader

Test Management Tools: JIRA, ALM, Tricentis qTest, VersionOne, TestRail (qTest Admin)

SDLC Methodologies: Agile, Waterfall

Frameworks: TestNG, Data Driven Testing, Page Object Model, BDD (Cucumber)

API Testing REST Assured, Postman, Swagger, JSON

Languages: Java

Databases: PostgreSQL, SQL Developer

Build & CI/CD Tools Maven, Jenkins, GitHub Actions, Azure DevOps

Version Control Git, GitHub

Operating Systems: Windows, macOS, iOS, Android

Scrum Tools: JIRA, Confluence, Kanban board

PROFESSIONAL EXPERIENCE

Fraud Control Platform, Bread financial, AZ (Remote) May 2023 – Dec2024

Scrum Master

Description: The Shop team is responsible for the end-to-end experience, services, and logic behind the buyer shopping and checkout experience, including key processes such as authentication, buyer identity verification, eligibility checks, credit report pulling, KYC, fraud detection, and decisioning. The team manages several experiences, including RBC Core, Bread Direct (eCommerce), Bread Direct (In-store & VC), and a custom SDK setup integrated with platforms such as Wayfair, Shopify, WooCommerce, Vulsion, and Turbify. Through this SDK, customers can seamlessly create their accounts and purchase products, ensuring a smooth and user-friendly experience across multiple eCommerce platforms.

Responsibilities:

Facilitated all Scrum ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives) for 2 Scrum teams, ensuring both teams remained focused on sprint goals, collaborated efficiently, and delivered high-value increments in alignment with business objectives.

Led two Scrum teams, fostering a self-organizing, high-performing, and collaborative environment while ensuring that both teams delivered quality work and were aligned with the overall project goals.

Partnered with Product Owners for both teams to prioritize and refine product backlogs, ensuring user stories were well-defined, with clear acceptance criteria, and ready for Sprint Planning, optimizing both teams’ focus and productivity.

Managed team velocity across both Scrum teams, using historical data to estimate and guide Sprint Planning activities, ensuring teams committed to achievable goals and maintaining a sustainable development pace.

Tracked and reported key Scrum metrics for both teams, including Sprint Burn-down Charts to monitor progress towards sprint goals, Release Burn-up Charts to track overall release progress, and Cycle Time to identify bottlenecks in the process.

Facilitated Sprint Reviews and demos for both teams, ensuring stakeholders were engaged and informed, providing transparency into work completed, and gathering feedback to adjust future priorities and improve product quality.

Facilitated Sprint Retrospectives for both teams, driving continuous improvement by identifying process bottlenecks, improving team dynamics, and resolving conflicts to enhance overall team productivity.

Coached and mentored team members on Agile principles, Scrum practices, and continuous improvement techniques, guiding both teams to increase maturity in their Scrum practices and reinforcing the value of collaboration, inspection, and adaptation.

Managed and resolved team conflicts, both within and between the two Scrum teams, leveraging conflict resolution techniques to foster a positive, collaborative environment and maintain focus on sprint objectives.

Collaborated with other Scrum Masters and Project Managers to ensure smooth coordination across multiple teams, managing cross-team dependencies, and driving alignment to ensure successful delivery of integrated features.

Handled release planning for both Scrum teams, ensuring that work was aligned with overall release schedules, effectively managing dependencies and risks to guarantee on-time delivery of features.

Tracked Work in Progress (WIP) across both teams, ensuring that teams did not overcommit or experience bottlenecks, maintaining a balanced flow of work and enabling faster delivery of features.

Actively monitored team performance metrics such as Defect Density, tracking defects reported during sprints or releases, and working with teams to reduce bugs and improve product quality.

Reported on key performance indicators (KPIs) such as Lead Time and Sprint Goal Completion Rate, providing stakeholders with insights into team efficiency, sprint success rates, and areas for improvement.

Monitored and improved team dynamics, conducting regular one-on-one sessions, pulse checks, and offering continuous feedback to team members, ensuring high morale, strong collaboration, and alignment with organizational goals.

Ensured transparency with stakeholders by providing regular status reports on team velocity, burn-down charts, and sprint progress, maintaining clear communication on upcoming deliverables and any potential risks to project timelines.

New accounts SNAP, Bread financial, Bangalore (India) Jan 2022 – May 2023

QA Lead

Description: Robust account creation system leveraging bureau data validation through Power Curve, enabling customers to create accounts for applications like Instant Credit, Quick Credit, Pre-Qualification, and Pre-Screen across web, mobile, and VPS platforms. The system ensures secure, efficient, and compliant onboarding processes.

Led a team of 6, resolving technical issues, providing KT, and ensuring timely project delivery by coordinating tasks, optimizing resources, and maintaining high standards of quality and collaboration.

Experienced in UAT strategies, plans, and schedules by coordinating with business stakeholders and IT teams to define UAT scope and objectives and ensure all UAT activities are aligned with project timelines and deliverables.

Collaborate with Product Owners to ensure Sprint Deliverables are clearly defined with clear acceptance criteria

Collaborate with Product Owners to ensure the product backlog is well-defined, prioritized and ready for Sprint Planning

Facilitate the definition and tracking of roadblocks for efficient and consistent sprint deliveries.

Design and execute comprehensive test plans, outlining scope, strategy, resources, and timelines to ensure quality and alignment with project objectives.

Prepare and share detailed test KPI metrics reports, including defect density, test coverage, pass/fail rates, and resolution times, to evaluate testing efficiency, identify process gaps, and drive quality improvements across the team.

Shared team accomplishments with stakeholders through regular demos, showcasing progress and ensuring alignment with project goals and expectations.

Manage and configure qTest as an administrator, including user access, project setup, test case management, and integration with other tools to streamline testing workflows.

Document project changes, uploading them to the knowledge repository for future reference and seamless knowledge sharing

Identifies and defines business requirements by quickly understanding business and technical requirements based on the input and opinions from a diverse group of users

Works on process flows and screen designs and provides storyboarding to support system design. Review and interpret ongoing business requirements.

Documents business requirements in a suitable format that communicates the specific functionality that will be developed for the product and obtains appropriate approvals.

Accounts Center-Easy pay, LTI, Bangalore (India) May 2021- Jan 2022

QA Engineering Specialist

Description: The self-service portal enables users to schedule credit bill payments in three simple steps, with the ability to edit or delete scheduled payments online. It also allows users to select payment amounts based on their status, rather than being limited to Minimum, Current, or Statement amounts. Additionally, users can inform the business team about their past payments and send notifications regarding promises to pay later.

Design and execute test cases Covering E2E flow of Credit lifecycle for both Transactor and Revolver and Payments Including ACH, Checking account, Debit card.

Perform comprehensive A11Y testing for web applications, ensuring full compliance with WCAG 2.1 guidelines and ADA standards to provide an inclusive user experience for individuals with disabilities.

Test compatibility with assistive technologies, including screen readers (NVDA), keyboard navigation, and voice recognition software, ensuring smooth functionality for users with visual, auditory, motor, and cognitive impairments.

Conduct cross-browser testing on major browsers like Chrome, Firefox, Safari, and Edge to verify consistent behavior and compatibility of web application.

Leverage BrowserStack for cross-platform and cross-browser testing, ensuring consistent user experience across a wide range of mobile devices and network conditions.

Conduct regression testing to ensure new updates or features do not impact existing functionality.

Participate in Agile ceremonies and act as Scrum Master in their absence to ensure smooth sprint execution.

Validate UI design against Figma prototypes, ensuring design accuracy, layout consistency, and responsiveness across devices. Verify alignment with design specifications and user experience standards and content w.r.t to content spec.

Money managed Applications, Wells Fargo, Bangalore (India) Mar 2018 - Feb 2021

Scrum Master

Description: Developed a report generation system for investment banking, enabling Financial Advisors (FAs) to analyze customer brokerage account performance, including gain/loss calculations across investment programs. The system provides portfolio optimization recommendations and allows FAs to execute trades on behalf of customers, enhancing decision-making and investment efficiency.

Led Agile teams and facilitated daily stand-ups, sprint planning, and sprint reviews.

Mentored and coached team members in applying Scrum principles, promoting self-organizing teams, and ensuring alignment with project goals.

Worked closely with Product Owners to maintain a well-groomed and prioritized product backlog, ensuring user stories were clearly defined and ready for sprint planning.

Used Scrum metrics such as burn-down charts, velocity, and cycle time to track team progress and identify opportunities for improvement.

Acted as the point of contact for cross-team coordination and collaboration for projects requiring cross-functional input.

Led retrospective meetings to drive continuous improvement and shared lessons learned from completed sprints.

Business System Database, Wells Fargo, Bangalore (India) Oct 2016 - Mar 2018

Scrum Master

Description: This project generates customized reports for Financial Advisors (FAs), allowing them to create strategies, build queries, and manage portfolio logic according to company policies. It also provides input feeds for other brokerage functions, including account calculations and related processes.

Facilitated Agile ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives, ensuring Scrum processes were followed to deliver value continuously.

Coached team members on Scrum principles and resolved impediments, ensuring team focus on sprint goals.

Utilized JIRA to track backlogs, defects, and sprint progress, and provided Scrum metrics reports to stakeholders.

Actively worked on backlog grooming sessions with the Product Owner to ensure user stories were refined and prioritized.

Led retrospective meetings to foster team improvement and created actionable plans for process optimization.

Inside/Out Edge-Guidewire, CGI, Bangalore (India) July 2014 - Oct 2016

Associate Software Engineer

Description: This is an insurance platform that manages the entire policy lifecycle, including quoting, policy, billing, and claims administration, along with integrated workflows, scanning, and imaging using Guidewire. It provides real-time processing, ensuring instant updates to policies. The system supports statistical reporting and data analysis for better decision-making

Design and execute test cases using various test design techniques like Equivalence Partitioning, Boundary Value Analysis, and Decision Table Testing for insurance applications.

Perform manual testing to validate policy management, billing, and claims functionality across web and mobile platforms.

Collaborate with developers to track and resolve defects using JIRA, ensuring alignment with business requirements.

Conduct regression, functional, and integration testing to ensure system reliability and compliance with insurance industry standards.

Document test results and contribute to process improvements in test planning and execution strategies.

Contact this candidate