Customer Service Representative
Resume:
PATRICIA (TRICIA) LITCHFIELD
********************@*****.*** 270-***-**** 100 Austin Way, Hopkinsville, KY 42240
Summary
Reliable worker with extensive track record in demanding sales, marketing and customer service environments. Strong work ethic and a problem solver working effectively and productively with diverse customers and individual needs.
Skills
Report generation
Report creation
Credit card payment processing
Courteous demeanor
Microsoft Office expertise
Inbound and Outbound Calling
Customer relations
Office equipment proficiency
Experience
MedCost
Call Center – Remote Hopkinsville, KY
Customer Service Representative
10/2023 – 04/2024
Cracker Barrel, Cadiz, KY
March 2023 – September 2023
Lumeris Healthcare
Call Center - Remote Hopkinsville, KY
Customer Service Representative
11/2022 – 08/2023
TTEC - Bank of America Credit Card Department Call Center - Remote Hopkinsville, KY
Customer Service Representative
07/2020 – 08/2022
Assist customers with their insurance plans
Assist customers with ID card replacements
Assist customers with finding a new provider with the network
Assist customers with various pharmacy issues
Assist customers with various plan issues
Document conversations with customers to notate everything regarding conversation
Various customer service requests
LOST JOB DUE TO DOWNSIZING
Retail hostess in gift store (part-time)
TEMPORARY, PART-TIME JOB ONLY
Assist customers with Medicare Advantage plans
Assist customers with ID card replacements
Assist customers with finding a new provider within the network
Assist customers with various pharmacy issues
Assist customers with various plan issues
Document conversations with customers to notate everything regarding conversation
Various customer service requests
LOST JOB DUE TO DOWNSIZING
Field customer complaints and queries, fast-tracking them for problem resolution.
Uphold strict quality control policies and procedures during customer interactions.
Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Review customer account information to determine current issues and potential solutions.
Ask probing questions to determine service needs and accurately input information into electronic systems.
Initiate fraud claims and billing disputes as necessary
LOST JOB DUE TO DOWNSIZING
Save More Drugs Hopkinsville, KY
Customer Service Cashier
08/2015 - 07/2020
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Processed credit card, cash and gift certificate payments in electronic computer systems.
Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Answered phone calls to assist customers with questions and prescription orders.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
LEFT FOR FULL-TIME EMPLOYMENT
Cayce's Pharmacy Hopkinsville, KY
Customer Service Cashier
06/2012 - 08/2015
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Counted and balanced cashier drawers.
Welcomed customers, offering assistance to help find store items.
Processed customer payments quickly and returned exact change and receipts.
Built and maintained productive relationships with employees.
Answered phone calls to assist customers with questions and prescription orders.
LEFT FOR MORE HOURS AND BETTER PAY
Ebonite International, Inc. Hopkinsville, KY
Administrative Assistant
06/1987 - 09/2006
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
Coordinated communications, including taking calls, responding to emails and interfacing with clients.
Provided administrative support to marketing team members, fostering timely project completion.
Worked closely with Marketing Department on projects.
LEFT DUE TO SON BEING DIAGNOSED WITH LEUKEMIA IN 2006. I HAD IT IN WRITING THAT THEY WOULD HOLD MY JOB FOR ONE YEAR, BUT IN MY 12TH WEEK OF FMLA, THEY CALLED AND LET ME GO.
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